P.c.n.t. Pune Maharashtra Sales engineer Jobs – 392 Open Jobs Today

Manager, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Management
- Master's degree
- Analysis skills
Sales Engineer
Mist Ressonance Engineering Pvt Ltd —Shivare, Pune, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Sales
- Customer service
- Salesforce
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Sales Engineer
Cerulean Enviro Tech Pvt Ltd —Pune, Maharashtra
- ₹22,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- Engineering
Quick apply
Technical Sales Engineer
Nexperia Germany GmbH —Pune, Maharashtra
- Full-time
- Communication skills
- Negotiation
Technical Sales Engineer
Rakhoh industries pvt ltd —Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
14d
Senior Sales Engineer
GEA Group Aktiengesellschaft —Pune, Maharashtra
- Full-time
- Bachelor's degree
2d
Senior PPC & Operation Engineer
INTRA INDUSTRIES PVT LTD —Pune, Maharashtra
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Oracle
- ERP systems
- Master's degree
Quick apply
Technical Sales Engineer
CRUTZ LEELA ENTERPRISES —Pune, Maharashtra
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Service sales Engineer
Vanderlande Industries —Pune, Maharashtra
- Full-time
- Writing skills
- Engineering
- English
Sr. Proposal Engineer -Mechanical
Yansons Engineering Pvt Ltd. —Pune, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- CAD
- Analysis skills
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Sales Engineer
Orbitouch Outsourcing Private Limited —Pune, Maharashtra
- ₹40,000 - ₹90,000 a month
- Full-time
- Sales
- Engineering
- Master's degree
- Cell phone reimbursement
Quick apply
13d
Sales & Marketing Engineer
Nexzu Mobility Limited —Pune, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Microsoft Office
- Business development
- Paid time off
- Flexible schedule
Quick apply
1d
Engineer- Sales Machine
Electropneumatics & Hydraulics (I) Pvt. Ltd. —Pune, Maharashtra
- English
- Bachelor's degree
- Travel
Territory Manager - Sales
SEAMLESS COMMUNICATION SYSTEMS PRIVATE LIMITED —Pune, Maharashtra
- ₹50,000 - ₹75,000 a month
- Full-time
- Sales
- Business development
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
14d
Pre-Sales Engineer
Falcon Infosystems —Pimpri, Pune, Maharashtra
- ₹18,000 - ₹50,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
Quick apply
Proposal Engineer
Aquacaresee Pvt Ltd —Pimpri, Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- In-person
- Food provided
Quick apply
Sales Layout Engineer
Vanderlande Industries —Pune, Maharashtra
- Full-time
- AutoCAD
- Engineering
- English
9d
FAE -Electrical -Pune Location
Trident Techlabs Pvt. Ltd —Pune, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- Up to 50% travel
- Analysis skills
- Electrical experience
- Cell phone reimbursement
Quick apply
Sales Engineer
Hiring Mavericks —Pune, Maharashtra
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
8d
Proposal Engineer India
Hatenboer-Water —Pune, Maharashtra
- Full-time
- English
- Analysis skills

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Manager, Technical Support

Qualys -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Management
IT management
Technical support
Master's degree
Analysis skills
Bachelor's degree
Leadership
Communication skills
Network security
Malware analysis

Full job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Support Manager will be responsible for managing a world-class Technical Support team supporting all Qualys offerings. The successful candidate will have demonstrated leadership experience managing highly technical teams. This includes providing leadership, interfacing with Development on customer-impacting enhancements and fixes, recruiting and development of support staff, guiding, and exceeding team metrics. The successful candidate will also have responsibility for leading efforts in developing and implementing world-class technical support services, knowledge base content, best practices, and methodologies to deliver unsurpassed service and support. They will report to the Director of Customer Support, Americas, and will oversee the day-to-day operations of deployment, integration, and overall product support. They will work closely with various teams to understand and address customer concerns, helping deliver an exceptional customer experience. Customer-first mindset and a positive; get it done; attitude are critical success factors for this role. This role will interface closely with customers and partners.

*Responsibilities*

Provide seamless 24x7 Follow-the-Sun support by coordinating with global counterparts.
Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
Continually assess performance, develop improvement plans, and implement solutions to drive continuous improvement ensuring support engineers have the resources, cross-functional relationships and processes necessary to ensure success and sustained performance. Mature and experienced guidance and direction to the team to deliver on organizational goals and objectives and maximize opportunity to exceed targets and earn rewards and recognition.
Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
Measured ability to ensure industry leading customer satisfaction
Ability to set team goals in-line with overall organizational goals, defining specific goals and individual development plans.
Collaborate with our Product and Engineering teams to help resolve complex technical issues, document product bugs and help influence our product roadmap.
Act as a liaison between Engineering, Customer Support and Sales on product and service issues affecting our customers including driving key customer escalations.
Expected to provide leadership at customer escalation calls and customer QBR to help ensure exceptional customer experience with Qualys product and services.
Effectively participates in the product release cycle to ensure that support readiness requirements are met for new products and that the support staff are well trained and informed on the company; products and services.
Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
Partner with Customer Success Management to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues.
Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs
Collaborates with peers on improving worldwide support process and procedures and provides input to other departments on applications that affect support delivery.

*Qualifications*

Must be a team player with high integrity and a strong work ethic.
Bachelor and/or post graduate qualifications in Computer Science and/or IT Management or equivalent experience
A minimum of 5+ years technical support and service experience with a minimum of 2+ years in a people management role is required
Technical and/or Network Security relevant knowledge and experience in one of the following areas: security operations, network security, technical support, incident detection/response, malware analysis, threat response
Experience with web application security testing or web application scanning products is a significant plus.
Maintains a technical background with a strong interest in mastering technical concepts.
Demonstrated track record of providing world-class technical support for a SaaS platform with multiple offerings and/or with enterprise products to large scale, enterprise IT organizations for mission critical platforms.24/7/365 follow-the-sun service delivery operations
Can effectively prioritize and escalate customer issues and drive rapid resolution taking full ownership and with focus on customer experience and minimizing customer impact.
Excellent written/verbal communication and presentation skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.
Ability to lead change by effectively building commitment and winning support for initiatives.
Strong analytical and end-to-end problem-solvings skills.
Ability to multi-task and prioritize with a strong sense of urgency and getting to closure on behalf of the customer.
Demonstrated experience influencing people across functional boundaries and effectiveness working with global or international operations
Proven capability of having successfully delivered on support metrics and managing a support team.

Apply Now

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sales engineer jobs in p.c.n.t. pune maharashtra

Manager, Technical Support

Sales Engineer

Sales Engineer

Technical Sales Engineer

Technical Sales Engineer

Senior Sales Engineer

Senior PPC & Operation Engineer

Technical Sales Engineer

Service sales Engineer

Sr. Proposal Engineer -Mechanical

Sales Engineer

Sales & Marketing Engineer

Engineer- Sales Machine

Territory Manager - Sales

Pre-Sales Engineer

Proposal Engineer

Sales Layout Engineer

FAE -Electrical -Pune Location

Sales Engineer

Proposal Engineer India

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