jigani bengaluru karnataka customer support coordinator Jobs – 201 Open Jobs Today

Global Queue Coordinator I
Nutanix —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Salesforce
- Engineering
- English
9d
Associate Digital Coordinator
Victoria's Secret —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Merchandising
13d
Regional Coordinator
Concord Control Systems Limited —Bengaluru, Karnataka
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
6d
Resort Operations Coordinator
Nikhara Bharath Construction Company Limited —Bengaluru, Karnataka
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Cell phone reimbursement
Quick apply
1d
Insurance Coordinator
Trust-in Hospital —Bengaluru, Karnataka
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- Business development
- Paid sick time
Quick apply
4d
Purchase Coordinator
EINSATZ Technologies —HSR Layout, Bengaluru, Karnataka
- From ₹20,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
12d
Full Lifecycle Recruiter II, Amazon University Talent Acquisition
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Master's degree
- Recruiting
- Business Administration
Project Coordinator
LANTRO TECHNOLOGIES INDIA PVT LTD —Bengaluru, Karnataka
- ₹23,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Project Coordinator - India Finance Hub
Salesforce —Bengaluru, Karnataka
- Full-time
- Salesforce
- Administrative experience
- SharePoint
Admissions Officer-(S & M)
Aakash Institute —Jayanagar, Bengaluru, Karnataka
- Full-time
- Public speaking
- English
- Microsoft Office
Quick apply
2d
Global Order Management Coordinator
Molex —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Delivery Coordinator
Vertex Techno Solutions (B) Pvt. Ltd —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
Coordinator, Finance & Procurement, India Operations (Hybrid)
Kaplan —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- AI
- Health insurance
- Paid time off
4d
Sales Coordinator
Steel Force Building Materials Trading —HSR Layout Sector 1, Bengaluru, Karnataka
- From ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Data entry
Quick apply
12d
Specialist - Incident Commander
StoneX Group —Bengaluru, Karnataka
- Analysis skills
- Communication skills
2d
Talent Acquisition Coordinator
Egis Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
4d
Clinic Manager
The Cancer Vet —Bengaluru, Karnataka
- From ₹50,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Management
Quick apply
9d
Trainee-Talent Acquisition Coordinator
Enerpac Tool Group Corporation —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Work from home
7d
Care Coordinator
Narayana One Health —Bengaluru, Karnataka
- ₹24,000 - ₹30,000 a month
- Full-time
- Nursing
- Microsoft Office
- In-person
Quick apply
Indirect Tax Technology Coordinator
AMETEK, Inc. —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Customer service
3d

I want to receive the latest job alerts for customer support coordinator in jigani bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near jigani bengaluru karnataka

Recruiter jobs in Bengaluru, Karnataka

Insurance Coordinator jobs in Bengaluru, Karnataka

Project Coordinator jobs in Bengaluru, Karnataka

Recruiting Coordinator jobs in Bengaluru, Karnataka

Finance Coordinator jobs in Bengaluru, Karnataka

Resort Manager jobs in Bengaluru, Karnataka

Clinic Manager jobs in Bengaluru, Karnataka

Regional Coordinator jobs in Bengaluru, Karnataka

Digital Marketing Coordinator jobs in Bengaluru, Karnataka

Order Manager jobs in Bengaluru, Karnataka

Care Coordinator jobs in Bengaluru, Karnataka

Service Delivery Manager jobs in Bengaluru, Karnataka

Recruiter jobs in Surat, Gujarat

Hr Recruiter, Work From Home, Wfh jobs in Navi Mumbai, Maharashtra

Hr Recruiter, Work From Home jobs in Kochi, Kerala

Recruiter, Civic Mind jobs in Mohali, Punjab

Hr, Recruiter, Manager jobs in Gulbarga, Karnataka

Hr Recruiter jobs in Whitefield, Bengaluru, Karnataka

Us It Recruiter, Wipro, Hcl, Infosys, Tcs jobs in Noida, Uttar Pradesh

Insurance jobs in Guwahati, Assam

Global Queue Coordinator I

Nutanix -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
9 days ago

Qualifications

Salesforce
Engineering
English
Master's degree
Bachelor's degree
Customer support
SaaS
Communication skills

Full job description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a detail-oriented professional with strong communication skills and a passion for managing customer support processes? If so, you will thrive in our team, where you will have the opportunity to work collaboratively in a hybrid environment, directly contribute to enhancing customer satisfaction, and play a key role in optimizing our support queue management efforts in a rapidly growing organization.

About the Team

The Support Engineering team at Nutanix is a dynamic group located in Bangalore, dedicated to providing exceptional technical support and customer service to our clients. The team's mission is to ensure seamless operations and enhance customer satisfaction by effectively managing support requests and incidents. With a culture that values collaboration, innovation, and continuous improvement, team members are encouraged to share ideas and work together to resolve issues efficiently, fostering a positive environment that prioritizes both employee engagement and customer success.

You will report to the Manager of Worldwide Support, who is known for their approachable leadership style and focus on mentorship, enabling team members to thrive in their roles. The work setup for this position is hybrid, allowing for flexibility with a combination of remote work and onsite presence, with team members required to come into the office a few days a week to facilitate collaboration.

Your Role

Monitoring queues and ensuring cases are assigned and accepted and initial response/customer connect is made as per the SLA, by appropriate resources for troubleshooting.
Ensure the correct case priorities are set and honoured.
Reduce the customer wait time for cases both via web and phone queue.
Notify the on-shift duty manager about a critical situation.
Ensuring appropriate staffing to manage the phone queue.
Monitor and update workforce availability on support tools.
Make a customer contract via phone or email to keep them updated on the progress of the case assignment.
Work closely with the local support team (SRE and managers) as well as global support teams.
Weekly, monthly and quarterly reporting as required by the support management for operational efficiency.
Monitoring the support tools and BOTs and collaborating with the tools team to ensure their effective functioning.

What You Will Bring

Bachelor's degree in engineering and / or science or equivalent. A Master's in business or understanding of support business functions would be an advantage.
Overall, 2 to 4 years in a customer-facing or support role, along with 2+ years' experience in Support Queue Management or a similar function (workforce, operations management) in a customer-facing role.
Excellent verbal and written communication skills in English with attention to detail.
Should clearly understand the support metrics and MBOs — Cases, queue, SLA, IR, escalation handling, NPS, CSAT etc
Experience of working with Cloud/SaaS teams and exposure to Salesforce would be an advantage.
This role will have rotational shifts involved and will have to work across time zones.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Apply Now

Refine Your Search

customer support coordinator jobs in jigani bengaluru karnataka

Global Queue Coordinator I

Associate Digital Coordinator

Regional Coordinator

Resort Operations Coordinator

Insurance Coordinator

Purchase Coordinator

Full Lifecycle Recruiter II, Amazon University Talent Acquisition

Project Coordinator

Project Coordinator - India Finance Hub

Admissions Officer-(S & M)

Global Order Management Coordinator

Service Delivery Coordinator

Coordinator, Finance & Procurement, India Operations (Hybrid)

Sales Coordinator

Specialist - Incident Commander

Talent Acquisition Coordinator

Clinic Manager

Trainee-Talent Acquisition Coordinator

Care Coordinator

Indirect Tax Technology Coordinator

I want to receive the latest job alerts for customer support coordinator in jigani bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected