mumbai maharashtra study manager Jobs – 522 Open Jobs Today

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Customer Success Manager

sportzinteractive -
Goregaon, Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Communication skills
Negotiation

Full job description

About the Role:

We are looking for an experienced and highly strategic Customer Success Manager (CSM) to own the post-sales relationship for a portfolio of our most valuable accounts. This role is not just about renewals; it's about driving tangible business value for our customers and translating that value back into our product development cycle.

Key Responsibilities:

1. Account Strategy & Expansion:

Develop and execute joint success plans for each assigned customer, clearly defining their business objectives and the metrics required to measure success.
Proactively identify upsell and cross-sell opportunities within the existing customer base by understanding their evolving needs and aligning them with our product capabilities.
Drive account renewal and expansion strategies by clearly articulating the Return on Investment (ROI) our solution delivers to the customer's business.
Establish and maintain relationships with executive stakeholders and key decision-makers within the customer organization.

2. Solutioning & Value Realization:

Act as a solution expert, collaborating with sales, delivery, and technical teams to ensure seamless onboarding and adoption of the platform.
Extensively lead pre-sales activity through an active involvement in enterprise RFPs/pitches to support the sales team
Help Industry Vertical Leads drive effective Quarterly Business Reviews (QBRs), presenting data-driven insights, usage trends, and concrete recommendations for optimizing their use of the solution to achieve maximum value.
Identify adoption blockers and work with customers to "solution" practical usage workflows and customized integrations that embed our product deeply into their day-to-day operations.

3. Industry Benchmarking & Trusted Advising

Maintain a deep, current understanding of industry trends, competitive landscape, and best practices relevant to our customers
Leverage proprietary and external data to provide customers with benchmarking insights (e.g., how their usage, efficiency, or outcomes compare to industry peers).
Use industry and product expertise to position yourself as a strategic consultant rather than a product support contact.

4. Customer Success Case Studies & Advocacy

Actively work to convert successful customer outcomes into publicly shareable success stories, testimonials, and referrals.
Collaborate with the Marketing team to develop Customer Success Case Studies and references that highlight the value delivered and quantify the positive impact on the customer's business.
Identify and cultivate customer advocates for webinars, speaking engagements, and peer-to-peer networking opportunities.

5. Input into Product Roadmap Intelligence (BRDs)

Systematically collect, analyze, and prioritize customer feedback, pain points, and feature requests from your entire portfolio.
Translate synthesized customer needs into clear, actionable, and data-backed requirements for the Product Team.
Develop high-quality input documents, such as summaries for Business Requirements Documents (BRDs) to influence the product roadmap and ensure future development aligns with customer value.

Qualifications & Skills

5+ years in a Customer Success, Account Management, or Consulting role, preferably within a B2B SaaS environment.
Proven track record of managing a book of business, driving renewals, and achieving upsell targets.
Strong analytical skills with the ability to interpret data, generate insights, and build compelling, data-driven presentations (QBRs).
Excellent communication, presentation, and negotiation skills, with experience engaging C-level and executive stakeholders.
Demonstrated ability to think strategically about a customer's business and operational challenges.

Job Snapshot

Updated Date

01-04-2026

Department

Customer Success

Location

Goregaon, Mumbai, Maharashtra, India

Experience

4 - 6 Years

Employee Type

Full Time

Apply Now

Refine Your Search

study manager jobs in mumbai maharashtra

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