Remote India It support Jobs – 37 Open Jobs Today

Technical Support Analyst
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English
Empower Chromatography Data System (CDS) System Administrator (Instruments Focus)
ITSoli India Pvt Ltd. —Remote
- Up to ₹25,00,000 a year
- Overnight shift
- Remote
- Software troubleshooting
- Laboratory experience
- Windows
- Work from home
Quick apply
1d
Senior Engineer, Tech support
Nagarro —Remote
- Remote
Quick apply
NuGenesis SDMS System Administrator (Infrastructure Support)
ITSoli India Pvt Ltd. —Remote
- Up to ₹25,00,000 a year
- Full-time
- Remote
- Oracle
- Management
- Computer Science
Quick apply
Technical Support Analyst Lead
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English
Technical Customer Support Engineer - India
Clickhouse —Remote
- Remote
- Azure
- English
- SQL
Technical Support Engineer 3
Twilio —Remote
- Weekend availability
- Remote
- Software troubleshooting
- English
- Java
- Paid time off
Technical Support Engineer - 2, Platform and Applications
Twilio —Remote
- Weekend availability
- Remote
- Software troubleshooting
- English
- Java
- Paid time off
System Administrator
Vanilla Networks —Remote
- Remote
- English
- Windows
- AWS
IT Resource Sales Specialist – US Market
SQUIRREL GROUP —Remote
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Remote
- Azure
- Oracle
- Salesforce
- Paid time off
- Paid sick time
Quick apply
Senior Support Specialist / Linux Systems Engineer(Web hosting)
ClockHash Technologies —Remote
- Evening shift
- Remote
- English
- Linux
- Training & development
- Work from home
Discoverant System Administrator
ITSoli India Pvt Ltd. —Remote
- Up to ₹25,00,000 a year
- Overnight shift
- Remote
- Oracle
- Computer Science
- DevOps
- Work from home
- Flexible schedule
Quick apply
Azure Data Platform Administrator / Infrastructure & Middleware Support Engineer
HoonarTek —Remote
- Full-time
- Remote
- Azure
- DevOps
- Research
12d
Lead Generation Specialist (IT Services)
wooshelf pvt ltd —Remote
- ₹1,00,000 - ₹3,00,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Work from home
Quick apply
Sr Technical Support Engineer
Veza Technologies, Inc. —Remote
- Rotational shift
- Remote
- Azure
- Oracle
- B.Sc
VMware Senior Technical Support Engineer (NSX)
Spinnaker Support —Remote
- Weekend availability
- Remote
- Oracle
- Software troubleshooting
- Analysis skills
Quick apply
Oracle HCM Functional : Core HR & Helpdesk & Journey
Elfonze Technologies —Remote
- Full-time
- Remote
- Oracle
- Human resources
1d

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IT & MAINTAINANCE
BEST WESTERN DARBAR —Remote
This role requires a hybrid skillset, bridging technical IT troubleshooting with facility maintenance and vendor management to ensure maximum uptime and a safe…
₹30,000 - ₹40,000 a month
Quick apply
Hiring for Fresher -B. tech (CS/IT)
Kerner Norland —Remote
The selected candidates will work closely with experienced engineers to develop, test, and maintain software applications while gaining hands-on industry…
₹2,00,000 - ₹8,00,000 a year
Quick apply
8d

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Technical Support Analyst

CSG -
Remote

Apply Now

Job details

Full-time

Qualifications

BCS
CI/CD
Knowledge management
Oracle
Computer Science
Kubernetes
XML
English
Technical support
SOAP
SQL
Bachelor's degree
Continuous integration
Perl
REST
Computer networking
Computer Information Systems
Telecommunication
Linux
Application support
PL/SQL
Jenkins
Billing
Communication skills
Python

Full job description

We’re excited to learn more about you and how your experience can strengthen our team to provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.

We are looking for a Technical Support Analyst who will:

Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
Must be aware of bulk provisioning process.
Supports customers per the details contained in the customer maintenance and support contracts.
Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
Analyze and debug CSG product applications.
Ensures CSG Support Tool is always updated with the latest ticket details.
Delivers product installations according to internal procedures.
Assist direct line manager with reporting on KPIs and team progress.
Escalates opportunities and/or issues according to established procedures.
Performs Application Health Check.
Works on performance issues.
Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required
Ad-hoc occasional travel to customer sites.

Is this opportunity right for you? We are looking for candidates who have:

A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
2+ years of work experience in software industry and application support experience.
Sound knowledge on Billing and Rating.
Good knowledge of Telecommunication environment and customer services procedures.
Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Linux, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas.
Customer facing skills to perform on-site support for customers who have purchased the services.
Experience in Incident/Problem/Change/Knowledge Management.
Experience in Automation Frameworks would be a plus.
Experience with CI/CD tools including Jenkins.
Experience working with Kubernetes would be a plus.
Experience working with monitoring tools as ELK, Grafana etc.
ITIL accreditation will be an advantage.
Works well within a team environment.
Able to communicate effectively to convey and clarify information.
Good written and verbal communication skills.
Able to communicate in English (Advanced) and one additional language is preferred.

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Apply Now

Refine Your Search

it support jobs in remote india

Technical Support Analyst

Empower Chromatography Data System (CDS) System Administrator (Instruments Focus)

Senior Engineer, Tech support

NuGenesis SDMS System Administrator (Infrastructure Support)

Technical Support Analyst Lead

Technical Customer Support Engineer - India

Technical Support Engineer 3

Technical Support Engineer - 2, Platform and Applications

System Administrator

IT Resource Sales Specialist – US Market

Senior Support Specialist / Linux Systems Engineer(Web hosting)

Discoverant System Administrator

Azure Data Platform Administrator / Infrastructure & Middleware Support Engineer

Lead Generation Specialist (IT Services)

Sr Technical Support Engineer

VMware Senior Technical Support Engineer (NSX)

Oracle HCM Functional : Core HR & Helpdesk & Journey

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