Back office executive back end executive mis executive Jobs

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Process Manager (Operations Services) - Pune (4+ Years)

Informica Solutions
Pune, Maharashtra

Quick apply

Job details

Full-time
9 days ago

Qualifications

Six Sigma Certification
Microsoft Excel
Management
Salesforce
English
Analysis skills
Quality assurance
Communication skills

Full job description

Key Responsibilities

Lead and manage a team of Service executives, ensuring daily targets, quality benchmarks, and

SLAs are consistently met.

Own end-to-end process workflows across assigned Operations and Service functions ,

including task allocation, escalation handling, and performance tracking.

Monitor team productivity using operational dashboards and MIS reports; identify bottlenecks

and drive continuous improvement initiatives.

Conduct regular team huddles, performance reviews, and one-on-one coaching sessions to

maintain high team engagement and output quality.

Collaborate with cross-functional teams including technology, client success, and quality

assurance to streamline processes and reduce turnaround times.

Identify training needs and work with the L&D team to onboard and upskill team members on

tools, processes, and compliance requirements.

Handle escalations, resolve process conflicts, and act as the first point of contact for operational

issues within the team.

Ensure adherence to company policies, data privacy standards, and healthcare compliance

guidelines across all team operations.
Required Skills

4–5 years of experience in BPO or Operations Services, with at least 2 years in a team lead or

supervisory role , non-negotiable.

Proven track record of managing teams of 10+ executives in a process-driven, target-oriented

environment.

Strong understanding of Operations workflows , data processing, document management,

verification, or similar operations.

Excellent people management skills , ability to motivate, mentor, and hold teams accountable

for results.

Proficiency in MS Excel and Google Sheets for MIS reporting, data tracking, and performance

dashboards.

Strong analytical skills , ability to read operational data, identify trends, and translate insights

into process improvements.

Excellent verbal and written communication skills in English , for team coordination and

stakeholder reporting.

Ability to thrive in a fast-paced, target-oriented environment with shifting priorities and tight

turnaround times.
Good to Have

Prior exposure to healthcare operations, medical billing, credentialing, or insurance back office

processes.

Familiarity with CRM or workflow management tools such as Salesforce, Zoho, Freshdesk, or

similar platforms.

Experience working in a US-process or international BPO environment.
Six Sigma, Lean, or any process improvement certification is a plus.
Demonstrated track record of improving team throughput, quality scores, or TAT , even from

previous roles , is highly valued over certifications.

Quick apply

Refine Your Search

Process Manager (Operations Services) - Pune (4+ Years)

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