Remedy administration Jobs

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- Microsoft Powerpoint
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Quick apply
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- Night shift
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- ₹85,000 - ₹1,10,000 a year
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- Full-time
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Quick apply
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Global Hardware Asset Management Consultant

7N -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Computer Science
Software Engineering
BMC Remedy
iOS
English
Windows
Microsoft Office
Master's degree
Analysis skills
Bachelor's degree
ServiceNow
Communication skills

Full job description

Mandatory Skills:

Hardware IT Asset Management, Service Now, ITSM, ITAM tools.

Roles & Responsibilities:

Primary focus area:

Knowledge in IT compliance Standards, ensuring data accuracy for Asset life Cycle Management (Forecasting, Procurement, Deployment, Utilization, Maintenance & Disposal) in Service Now, as it forms the basis for effectively managing the full asset lifecycle and making well informed decisions under the guidance of the Global Asset Manager.
Collaborate and engage with Regional HAMs/Local HAMs on HAM related matters to ensure adherence to Standard End user device assignment rules.
Monitor ServiceNow data and follow up with the stake holders to ensure accuracy and completeness.
Governing and Monitoring the Asset disposal process globally. Co-ordinating and liaising with the Disposal vendors to ensure adherence to SLAs and agreed deliverables including the validation of reports received from the disposal vendors for their accuracy.
Establish and maintain process guidelines, necessary user guides and perform training to end-user for all the activities under Hardware Asset Management ((Forecasting, Procurement, Deployment, Utilization, Maintenance & Disposal).
Generate KPIs for governance and control to ensure compliance with established standards.
Monitor development with quality checks and controls including control reports for various parameters.
Perform ad-hoc analysis and reporting based on the EUD HAM data.

Secondary focus area :

Maintain a list of service improvements and enhancements. Identify new service requirements to existing services and provide input to service owner / service provider.
Perform health assessments of Global HAM Policies and processes/Practices.
Conduct process deviation monitoring to identify areas for improvement.
Identify and escalate issues to management as needed.

Key skills to succeed :

Computer Science master’s or bachelor’s degree or comparable degree in IT or relevant field (Software Engineering, Economics, Computer Science, Business Administration) or
Equivalent job experience Exposure on Service now and Asset life Cycle Management (Forecasting, Procurement, Deployment, Utilization, Maintenance & Disposal)
5+ years of IT or professional experience with service management, service delivery and/or operational vendor management
Strong analytical skills.
Knowledge of ServiceNow and experience with governance and control is a plus (KPI dashboard creation, report generation etc.)
Should have worked on an ITSM/ITAM tool (Service Now, BMC Remedy, HP service management ticketing tool etc.)
Extended Expertise in MS Office (Outlook, Power Point & Excel)
Good technical knowledge in Microsoft, Window 10, O365 environment, hardware; infrastructure and iOS devices.
Excellent communication skills, fluency in English written and spoken.
Large degree of flexibility and the ability to work under high time pressure.

About 7N

Over decades, 7N has been part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the new digital realities. We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.

By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.

Apply Now

Refine Your Search

Global Hardware Asset Management Consultant

Sales Co-ordinator

Lead Specialist - Contract Management

OpsRamp SME

End User Support

Helpdesk

Technical Analyst

Personal Secretary

Storage/Backup Admin

Command Center Lead

WEBMETHODS MIDDLEWARE SUPPORT ENGINEER

Solaris Administrator

BMC Helix ITSM Consultant / Developer

Network Operations Associate ll

Windows Admin

Business Process Specialist(Treasury)

Support Analyst - Bid and project tools

L2 Azure & Wintel Support Engineer

CAD Support Officer

Nutanix Level 2 Support Engineer

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Roles & Responsibilities:

Key skills to succeed :

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