Manpower mining Jobs

Manager - Customer Services-Delhi
DHL —Delhi, Delhi
Site Administration Officer
Wabtec —Kolkata, West Bengal
- Full-time
- English
- Master's degree
- Conflict management
Quick apply
22h
Site HR Recruiter
The Anurag Pandey —Rajsamand, Rajasthan
- Full-time
- Microsoft Excel
- Human resources
- Recruiting
- Food provided
Quick apply
Deputy Manager /Manager /Sr. Manager / General Manager
Gujarat Infrapipes Pvt. Ltd —Vadodara, Gujarat
- From ₹12,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
- Health insurance
Quick apply
15h
Manager - ICAN
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Management
- Customer service
- English
Quick apply
Manufacturing Officer
Wabtec —Rohtak, Haryana
- Full-time
- Schematics
- English
- Assembly
Quick apply
Project Manager - Engineering (Metals / Mining/ Manufacturing)
Harsco Environmental —Hyderabad, Telangana
- Full-time
- Management
- PMP
- Analysis skills
Quick apply
14d
HR EXECUTIVE
EF MINING & CONSTRUCTION —Udaipur, Rajasthan
- Email
- MSW
- Management
- Master's degree
Manufacturing Engineer I
Regal Rexnord —Faridabad, Haryana
- Full-time
- Oracle
- English
- Travel
Vice President
EXL Service —Pune, Maharashtra
- Full-time
Site Supervisor
Chamunda Construction & Material Suppliers —Savli, Gujarat
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
2d
Managing Director (15-25 Years)
Sunshine Manpower Solution And Services —Bengaluru, Karnataka
- Manufacturing
- Communication skills
Recruitment Executive
Gulf Enterprises Exports Pvt Ltd —Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Human resources
Quick apply
5d
Assembly Engineer
Mechtech Inframine PVT LTD —POR, Vadodara, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Assembly
- Bachelor's degree
- Team management
- Paid time off
Quick apply
12d
Plant Head
PM Pavers —Chikhli, Gujarat
- From ₹35,000 a year
- Full-time
- Bachelor's degree
- In-person
- Diploma
- Health insurance
Quick apply
4d
Operational Manager
Royal IHC —Navi Mumbai, Maharashtra
- Full-time
- Master's degree
- Assembly
- Project management
Deputy Project Manager/ Geotechnical
HMBS Textiles Pvt Ltd —Calicut, Kerala
- ₹60,000 - ₹90,000 a month
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Office
- Food provided
Quick apply
1d
Senior Design Engineer
Sunshine Manpower Solution And Services —Roorkee, Uttarakhand
- ₹4,00,000 - ₹6,00,000 a year
- Analysis skills
- Bachelor's degree
- Construction
Senior Director
Nextpower —Hyderabad, Telangana
- Full-time
- Customer service
- Project management
- Bachelor's degree
Manager - HR
Sandvik —Andhra Pradesh
- Full-time
- Microsoft Office
- Human resources
- Manufacturing
7d

I want to receive the latest job alerts for manpower mining

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manpower mining jobs near

Administrative Officer jobs in Kolkata, West Bengal

Human Resources Manager jobs in Andhra Pradesh

Executive Recruiter jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Delhi, Delhi

Senior Director jobs in Hyderabad, Telangana

Managing Director jobs in Bengaluru, Karnataka

Vice President jobs in Pune, Maharashtra

Duty Doctor, Medical Officer, Consultant jobs in Bhopal, Madhya Pradesh

Dmo, Duty Medical Officer, Doctor jobs in Chennai, Tamil Nadu

Administrative Officer jobs in Jharkhand

Administrative Officer jobs in Tamil Nadu

Legal Officer, Insurance Company jobs in Delhi

Administrative Officer jobs in Kandivali, Mumbai, Maharashtra

Administrative Officer jobs in Pune, Maharashtra

Human Resources jobs in Porur, Chennai, Tamil Nadu

Business Operations Manager jobs in Bengaluru, Karnataka

Human Resources Manager jobs in Kalyan Dombivli, Maharashtra

Marriage Hall, Manager jobs in Chennai, Tamil Nadu

Human Resources Manager jobs in Faridabad, Haryana

Human Resources Manager jobs in Andheri West, Mumbai, Maharashtra

Manager - Customer Services-Delhi

DHL -
Delhi, Delhi

Apply Now

Job details

Full job description

Manager – Key Accounts

Job Title Manager – Key Accounts

Function Regional Business

Reporting to Regional Customer Service Head

1. Purpose

Responsible for management of national and regional key accounts by ensuring proactive contact with them and maintaining a consistent high level of service delivery; Also responsible for mining and driving revenues from existing key accounts

2. Key Responsibilities

Responsibilities

Operational

Responsible for providing best in class customer service to all national and regional key accounts in the region through a dedicated team of Account Relationship Leads
Ensure retention and growth of all national and regional key accounts in the region (i.e. where the region is the lead sponsor)
Drive the mining and growth in revenues from existing national and regional key accounts in the region through Account Relationship Leads
Ensure profitability of all key accounts in the region and drive cross-selling of Blue Dart products to them
Support the sales team in conducting client visits, as and when required
Drive timely service delivery to all key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc
Ensure organizing of priority delivery and special pickups for key accounts, in collaboration with operations, as and when required
Drive proactive tracking of shipments to key accounts and ensure timely deliveries to such customers
Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required
Ensure regular presentations are made to key customers with respect to the NSL data
Ensure professional handling of calls to key accounts in the region within the stipulated timelines and drive adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc
Drive effective customer complaint handling in terms of escalations, late deliveries, claims etc
Support the conduct of customer service trainings for all employees in the key accounts management team
Monitor handling of claims of key accounts as per the company policy/objectives

People

Provide guidance and support to team members to help them discharge their duties effectively
Monitor the performance of the team on a continuous basis to identify key performers
Mentor and coach subordinates to develop the team’s capabilities
Ensure that the team is adequately staffed as per the manpower requirements

3. Key Result Areas and Key Performance Indicators

S.no Key Result Areas Key Performance Indicators

1. Maximize Financial Performance • % increase in revenues from assigned National Key Accounts and Regional Key Accounts

Cross-sell revenues from assigned National Key Accounts and Regional Key Accounts

2. Drive Customer Satisfaction • Net Service Levels for Key Accounts (National and Regional) in the region

Customer Feedback Scores (NPS scores)
Customer Loyalty scores
% Call back commitment being met

3. Drive productivity of key accounts team in the region • Grade of service

* % of calls answered within defined number of rings/ seconds
* Abandoned calls
Average number of calls per FTE
Average revenues per FTE

4. Ensure Effective Customer Complaint Handling • Customer Complaint Audit Scores

% Adherence to defined TATs for Complaints resolution

5. Ensure Performance Driven Culture • Adherence to Performance Management system timelines and guidelines

6. Employee engagement and retention • Employee Satisfaction Score of employees in the team

% attrition in the team

Apply Now

Refine Your Search

Manager - Customer Services-Delhi

Site Administration Officer

Site HR Recruiter

Deputy Manager /Manager /Sr. Manager / General Manager

Manager - ICAN

Manufacturing Officer

Project Manager - Engineering (Metals / Mining/ Manufacturing)

HR EXECUTIVE

Manufacturing Engineer I

Vice President

Site Supervisor

Managing Director (15-25 Years)

Recruitment Executive

Assembly Engineer

Plant Head

Operational Manager

Deputy Project Manager/ Geotechnical

Senior Design Engineer

Senior Director

Manager - HR

I want to receive the latest job alerts for manpower mining

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected