Voip testing Jobs

Application Tech Support Practitioner
Accenture —Pune, Maharashtra
- Full-time
- Analysis skills
- Computer networking
- Communication skills
Desktop Support Admin I
CSG —Bengaluru, Karnataka
- Weekend availability
- Azure
- DevOps
- Windows
- Work from home
Senior Telecom Network Engineer
SRM Technologies —Bengaluru, Karnataka
- Full-time
- Laboratory experience
- Computer networking
3d
QA Engineer
Dialpad —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- B.Sc
- Salesforce
Quick apply
Sr. iOS Developer
Orangeshark —Hyderabad, Telangana
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Analysis skills
- APIs
- In-person
- Food provided
Quick apply
Senior Genesys Voice Network Engineer
Unisys —Bengaluru, Karnataka
- Full-time
- Computer networking
Pre-Sales Engineer
Atya Ebiz Solutions LLP —Greater Noida, Uttar Pradesh
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Health insurance
- Paid time off
Quick apply
7d
Network Administrator(IT)
Quadron iSolutions —Vadgaon, Pune, Maharashtra
- Bachelor's degree
Agentic AI Implementation / Customer Success Engineer - Night Shift
Nextiva —Bengaluru, Karnataka
- Email
- Computer Science
- English
- Databases
- Paid holidays
- Health insurance
Senior Telecom Engineer
Egis Group —Bengaluru, Karnataka
- Full-time
- AutoCAD
- Bachelor's degree
Quick apply
Senior Wireless Network Protocols Engineer
Innovation Communications Systems —Ranga Reddy District, Telangana
- Email
- Computer Science
- Master's degree
- C++
Test-Automation Engineer FreeSwitch/Asterisk
PeerLogic Systems —Pune, Maharashtra
- Analysis skills
- Scripting
- Linux
Senior Consultant - Zoom
TTEC Digital —Remote
- Full-time
- Remote
- Computer Science
- Salesforce
- Java
Quick apply
Java Developer
Advantal Technologies —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- Computer Science
Tech Lead – Security
Marvylogic —Delhi
- Computer Science
- B.Sc
- English
Technical Customer Success Manager
Fortinet —Pune, Maharashtra
- Full-time
- Windows
- Organizational skills
- APIs
Workforce Management Administrator, RPE Team
ADCI HYD 20 SEZ - H94 —Bengaluru, Karnataka
- Weekend availability
- Microsoft Excel
- Travel
- Time management
Senior Network Engineer
Guidepoint —Mumbai, Maharashtra
- Remote
- Azure
- Research
- AWS
Engineer - Unified Communications Operations -Pune
Vodafone —Pune, Maharashtra
- Full-time
- Databases
- Computer networking
- Linux
Software Engineer II - Automation QA
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Java
- AWS
- Analysis skills

I want to receive the latest job alerts for voip testing

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

voip testing jobs near

Customer Success Manager jobs in Bengaluru, Karnataka

Desktop Support Technician jobs in Bengaluru, Karnataka

Workforce Manager jobs in Bengaluru, Karnataka

Senior Network Engineer jobs in Bengaluru, Karnataka

Software Test Engineer jobs in Pune, Maharashtra

Telecommunications Engineer jobs in Bengaluru, Karnataka

Senior Network Engineer jobs in Mumbai, Maharashtra

Senior Software Engineer jobs in Chennai, Tamil Nadu

Java Developer jobs in Gurugram, Haryana

Quality Assurance Engineer jobs in Bengaluru, Karnataka

Customer Success Manager jobs in Pune, Maharashtra

Ios Developer jobs in Hyderabad, Telangana

Technical Lead jobs in Delhi

Concentrix, Technical Support jobs in Hyderabad, Telangana

Blinkit , Customer Support jobs in Ludhiana, Punjab

Support Practitioner jobs in Indore, Madhya Pradesh

Blinkit , Customer Support jobs in Pimpri Chinchwad, Maharashtra

Customer Success Manager jobs in Noida, Uttar Pradesh

Customer Success Manager jobs in Bangalore Urban District, Karnataka

Customer Success Manager jobs in Mumbai, Maharashtra

Application Tech Support Practitioner

Accenture -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Avaya
Call center
Technical support
Analysis skills
IVR
Computer networking
Unity
Communication skills

Full job description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infrastructure Architect, you will lead the definition, design, and documentation of technical environments. Your typical day will involve collaborating with various teams to deploy solution architectures, conducting analyses of alternative architectures, and creating architectural standards. You will also define processes to ensure conformance with these standards, institute solution-testing criteria, and promote a clear and consistent business vision through technical architectures. Your role will be pivotal in ensuring that the technical solutions align with the overall business objectives and meet the needs of stakeholders.

Job Description
Administer and support Cisco Unified Communications Manager (CUCM) for call routing, user management, and call processing.
Manage and configure Cisco Unity Connection (CUC) for voicemail and unified messaging services.
Provide support for Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE) for contact center solutions, ensuring optimal performance and availability.
Manage and configure Voice Gateways to ensure seamless communication between the IP network and PSTN.
Configure and maintain SIP trunks and settings for VoIP communications.
Troubleshoot ISDN and VOIP issues to ensure clear and reliable voice communication.
Configure and manage IVR solutions integrated with Cisco call centers to provide automated call handling and routing.
Ensure smooth operation and optimization of Cisco CTI (Computer Telephony Integration) and ACD (Automatic Call Distribution) systems.
Monitor and maintain Cisco IVR applications, including scripting, call flows, and integration with backend systems.
Design, implement, and support IVR applications using Cisco CVP (Customer Voice Portal)
Configure call routing policies, skill-based routing, and call queuing strategies for both Cisco platforms.
Configure and maintain user profiles, agent groups, skillsets, and queues within Cisco Systems.
Configure and manage users, devices (phones, endpoints), and dial plans within the CUCM, CUC, UCCX, and UCCE systems.
Manage and support Avaya communication platforms, including Avaya IP Office and Avaya Aura, ensuring smooth integration with other communication systems.
Troubleshoot and resolve issues related to Avaya voice technologies.
Configure and maintain Avaya IVR systems and call routing logic.
Integrate Avaya Call Center platforms with CRM systems for agents calls.
Perform regular health checks, software updates, and backups for Cisco and Avaya systems.
Troubleshoot and resolve issues related to voice communication services and network connectivity.
Configure and maintain basic network switches related to voice communication, ensuring proper VLAN setup, QoS (Quality of Service), and network performance optimization for voice traffic.
Maintain clear documentation/SOPs for system configurations, changes, and incident resolutions.
Generate and review performance reports for voice systems to identify areas for improvement.
Knowledge of security best practices for voice systems.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Skills and Experience:

Strong experience with Cisco CUCM, CUC, UCCX, UCCE
Proficient in Avaya technologies, including Avaya End Points , and contact center solutions.
Knowledge and hands-on experience with Voice Gateways, SIP, ISDN, VOIP technologies and Cisco IVR solutions.
Basic to intermediate knowledge of network switches and routing as they relate to voice communication (VLANs, QoS, IP telephony

Additional Information:

The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
This position is based at our Pune office.
A 15 years full time education is required.

15 years full time education

Apply Now

Refine Your Search

Application Tech Support Practitioner

Desktop Support Admin I

Senior Telecom Network Engineer

QA Engineer

Sr. iOS Developer

Senior Genesys Voice Network Engineer

Pre-Sales Engineer

Network Administrator(IT)

Agentic AI Implementation / Customer Success Engineer - Night Shift

Senior Telecom Engineer

Senior Wireless Network Protocols Engineer

Test-Automation Engineer FreeSwitch/Asterisk

Senior Consultant - Zoom

Java Developer

Tech Lead – Security

Technical Customer Success Manager

Workforce Management Administrator, RPE Team

Senior Network Engineer

Engineer - Unified Communications Operations -Pune

Software Engineer II - Automation QA

I want to receive the latest job alerts for voip testing

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected