Assistant manager loyalty Jobs

Assistant Manager Loyalty
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- B.Sc
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J K STONE SUPPLIER —Bhopal, Madhya Pradesh
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QDegrees —Bengaluru, Karnataka
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Mayfair Hotels and Resorts —Shiliguri, West Bengal
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Sr. Executive / Assistant Manager - D2C – Performance & Retention Marketing
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- ₹5,00,000 - ₹9,00,000 a year
- Full-time
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4d
Assistant Manager Shopify and CRO
Re'equil India Private Limited —Chandigarh, Chandigarh
- ₹50,000 - ₹60,000 a month
- Full-time
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- In-person
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3d
Assistant Restaurant Manager
Prasum Sourcing Solutions Privated Limited —Bangalore City, Bengaluru, Karnataka
- ₹27,762.73 - ₹40,135.01 a month
- Weekend availability
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Document Specialist
RRD GO Creative —Chennai, Tamil Nadu
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Vodafone —Pune, Maharashtra
- Full-time
- Finance
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Assistant Manager - Marketing (E - Commerce )
Rentokil Initial —Mumbai, Maharashtra
- ₹4,00,000 - ₹8,00,000 a year
- Email
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- Master's degree
- Analysis skills
Quick apply
Assistant Manager Reservations
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Sales
- No experience needed
- 12th Pass
Senior Officer- Loyalty- South
AxisMaxlife —Hyderabad, Telangana
- English
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Assistant Store Manager/Store Manager -Walk-In Drive
MORE RETAIL PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹23,000 - ₹40,000 a month
- Full-time
- Walk-in
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- 12th Pass
- Bachelor's degree
- Flexible schedule
- Paid sick time
Quick apply
1d

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Assistant Manager Loyalty

Marriott International, Inc -
Kolkata, West Bengal

Apply Now

Job details

Full-time
2 days ago

Qualifications

Hospitality
Guest relations
B.Sc
No experience needed
Bachelor's degree
Hospitality Management
Business Administration

Full job description

Additional Information
Job Number26070189
Job CategoryRooms & Guest Services Operations
Location4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Marriott Loyalty Program

Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.

Adjusts Elite Member status when necessary according to established guidelines.

Partners with Head Connector to update, appoint and activate connector team on property.

Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.

Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.

Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.

Sets a positive example for guest relations.

Helps employees to provide excellent customer service.

Assists in coaching and providing feedback to associates.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.

Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.

Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.

Maintains complete knowledge of all hotel and departmental policies and procedures.

Monitors security of public areas of the hotel.

Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Leading the Team and Conducting Human Resource Activities

Provides guidance and direction to subordinates.

Assists as needed in the interviewing and hiring of other team members.

Monitors effectiveness of departmental staffing guide.

Provides training, development, professional discipline, and positive support for all employees within the department.

Administers performance evaluations for all employees within the department.

Facilitates departmental strategic planning meetings.

Direct the performance of staff and follow up with coaching and guidance to praise or make corrections

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

Assistant Manager Loyalty

IN_Bosch Rexroth India_Assistant Manager / Deputy Manager_Marketing

Assistant Manager - Sales

Assistant Manager -Corporate and Loyalty

Store Manager

Assistant Manager- Guest Services- Front Office

Assistant Vice President,Treasures Relationship Manager,Consumer Banking Group

Reporting Specialist-Assistant Manager-Bangalore

Assistant Manager - Quality Management

Assistant Manager- Sales

Assistant Manager Sales

Sr. Executive / Assistant Manager - D2C – Performance & Retention Marketing

Assistant Manager Shopify and CRO

Assistant Restaurant Manager

Document Specialist

Assistant manager- Vendor Reconciliation Specialist

Assistant Manager - Marketing (E - Commerce )

Assistant Manager Reservations

Senior Officer- Loyalty- South

Assistant Store Manager/Store Manager -Walk-In Drive

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