Vadodara Gujarat Data manager Jobs – 89 Open Jobs Today

Incident Management Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
General Manager - Operational Excellence
TTIBL —Vadodara, Gujarat
- Full-time
- Continuous improvement
- Manufacturing
Quick apply
Assistant Property Manager
Stemmons Business Services —Vadodara, Gujarat
- Finance
- Master's degree
- Administrative experience
HR Head
Windowmaker Software pvt Limited. —Vadodara, Gujarat
- Full-time
- Master's degree
- Human resources
- Business Administration
Quick apply
Business Development Executive (BDE)
Stratefix Professional Pvt. Ltd. —Vadodara, Gujarat
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Master's degree
- Business development
- Paid time off
- Flexible schedule
Quick apply
10d
Business Analyst — IT Projects
Rigel Networks —Vadodara, Gujarat
- Microsoft Powerpoint
- Microsoft Word
- Azure
Indirect Tax Analyst – Systems & Analytics Focus
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- ERP systems
- English
10d
Treasury Analyst - COE
Accelleron —Vadodara, Gujarat
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
- Health insurance
- Flexible schedule
Manager, RCMS
Qualifacts Systems, Inc. —Vadodara, Gujarat
- Full-time
- Finance
- Master's degree
- Analysis skills
Business Developement Manager
Unicrop Biochem —Vadodara, Gujarat
- ₹18,000 - ₹35,000 a month
- Full-time
- B.Sc
- Master's degree
- Business development
- Flexible schedule
- Paid sick time
Quick apply
Relationship Manager
ECPL Loans —Vadodara, Gujarat
- Microsoft Office
- 12th Pass
- Bachelor's degree
Account Manager
Shivera Lifestyle Private Limited —Vadodara, Gujarat
- ₹35,000.00 - ₹60,692.33 a month
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
Customer Support Specialist
Accelleron —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Health insurance
HR Generalist
WARDWIZARD SOLUTIONS —Vadodara, Gujarat
- Master's degree
- Bachelor's degree
- Business Administration
E-commerce Operations Manager
Epione surgicare private limited —Vadodara, Gujarat
- ₹12,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
Business Analyst
Zithas Technologies —Gotri, Vadodara, Gujarat
- Microsoft Excel
- Bachelor's degree
- Business Administration
Customer Success Manager - Baroda
YuCollect —Vadodara, Gujarat
- Full-time
- Travel
- Financial services
O2C Cash Application Analyst
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- English
- Finance
Recruiter [Automotive/ Manufacturing]
Cielo —Vadodara, Gujarat
- Full-time
- English
- 12th Pass
- Human resources
Quick apply
Sr. HR Executive
JENX Digitech Pvt Ltd —Vadodara, Gujarat
- ₹10,724.66 - ₹35,000.00 a month
- Full-time
- Human resources
- In-person
Quick apply

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Incident Management Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Incident management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full job description

Summary of the Job
The Incident Management Analyst is a critical role within the Service Delivery function, responsible for the end-to-end management of incidents throughout their entire lifecycle, irrespective of resolver group. The role ensures that incidents are effectively prioritised, progressed, escalated, and resolved in line with contractual KPIs and SLAs.

The role requires proactive queue management, strong matrix management capability, and clear, confident communication with customers, internal teams, and third-party suppliers. The Incident Management Analyst plays a key role during high-severity and escalated incidents, ensuring focus is maintained, resolution is expedited, and customer confidence is preserved.

This position works closely with Service Delivery Managers, Technical Teams, Service Desk, and external partners to ensure consistent, high-quality service delivery aligned to PMC’s Service Management model.

Key Responsibilities

Manage incidents end-to-end throughout their lifecycle, ensuring timely resolution in line with contractual KPIs and SLAs, regardless of resolver group.
Maintain enhanced focus during high-priority, high-severity, and escalated incidents (e.g. Priority 1, global incidents, client escalations, aged tickets), driving rapid and effective resolution.
Proactively monitor incident queues in real time, taking corrective action through matrix management of internal teams, partners, and third-party suppliers to prevent SLA breaches.
Act as a central point of escalation for incident-related service delivery issues, working closely with Service Delivery Managers to implement remedial actions.
Provide clear, accurate, and timely communication to customers and stakeholders, including impact, progress updates, and next steps, via appropriate channels and the ITSM tool.
Ensure all incidents are accurately logged, updated, and maintained within the ITSM system, with a focus on data quality and process adherence.
Produce and contribute to service reporting, including Management Information and Monthly Service Review presentations, supporting trend analysis and Root Cause Analysis.
Identify and drive continual service improvement opportunities through incident trend analysis, process enhancement, and alignment to ITIL best practices.
Collaborate closely with technical teams to understand root causes and resolutions, enabling effective customer communication and incident reduction.
Support operational governance through attendance at daily service review meetings, customer meetings as required, and by providing cover during peak demand or periods of absence.
Deputise for the Service Delivery Manager when required and undertake additional duties as reasonably assigned.

Skills & Aptitude

Proven experience working within an IT services or managed services environment, managing incidents through to resolution under tight SLA-driven deadlines.
Strong experience managing customer escalations and high-pressure situations with professionalism and control.
Demonstrated ability to matrix manage technical teams and third-party suppliers to achieve timely outcomes.
Strong understanding of ITIL-based Incident Management processes.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
High level of competence with Microsoft Office, particularly Excel, PowerPoint, and Word.
Strong organisational skills with the ability to manage multiple priorities concurrently.

Skills and Experience | Desirable

ITIL Foundation certification.
Experience producing customer-facing service review packs and performance reporting.
Strong analytical skills with the ability to identify trends and improvement opportunities from incident data.
Confident, solution-oriented, and self-motivated approach with a willingness to challenge and improve existing ways of working.

Personal attributes

Strong Communication Skills
Demonstrates a consistently high standard of verbal and written communication, engaging effectively with customers and internal teams at all levels.
Integrity & Transparency
Operates with honesty and openness at all times, including when delivering challenging messages, supported by clear, well-considered action plans.
Strong Work Ethic
Understands the demands of a managed service environment and demonstrates commitment and flexibility, particularly during critical incidents, peak trading periods, or periods of heightened operational pressure.
Self-Motivated & Proactive
Displays high levels of personal drive and accountability, with the energy and focus to deliver excellence through attention to detail, innovation, and the ability to influence and implement change.
Professionalism Under Pressure
Remains calm, composed, and professional in challenging or high-pressure situations, maintaining control and credibility at all times.
Positive & Customer-Focused Mindset
Adopts a positive, solution-oriented approach when working with customers and colleagues, consistently promoting PMC and its values. A constructive attitude is essential to the role.
Team-Oriented
Works collaboratively as part of a wider team, demonstrating behaviours aligned to PMC’s culture and contributing positively to shared goals and outcomes.

Quick apply

Refine Your Search

data manager jobs in vadodara gujarat

Incident Management Analyst

General Manager - Operational Excellence

Assistant Property Manager

HR Head

Business Development Executive (BDE)

Business Analyst — IT Projects

Indirect Tax Analyst – Systems & Analytics Focus

Treasury Analyst - COE

Manager, RCMS

Business Developement Manager

Relationship Manager

Account Manager

Customer Support Specialist

HR Generalist

E-commerce Operations Manager

Business Analyst

Customer Success Manager - Baroda

O2C Cash Application Analyst

Recruiter [Automotive/ Manufacturing]

Sr. HR Executive

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