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Sr. Support Analyst / Lead - Mainframe Operator

CGI -
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
2 hours ago

Qualifications

Analysis skills
Bachelor's degree
ServiceNow
Agile
Communication skills
Control-M

Full job description

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Sr. Support Analyst / Lead - Mainframe Operator
Position: Sr. Support Analyst / Lead - Mainframe Operator

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0526-1580

Responsibilities
Alert management (based on AINOI):

Take into account the alerts
Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
Create incident ticket

Incident Management (ServiceNow, group platform):

Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
Document the ticket
Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

Fulfill requests on the fly or at a fixed time.
Participate in the realization of requested tasks (through mail or snow).

Contributing Responsibilities

Contribute to improving the quality of service by proposing improvements.
Help build team spirit and integrate into BNP Paribas culture
Contribute to keeping the documentation up to date and expand the knowledge base.

Technical & Behavioral Competencies
Specific Qualifications:

Agile environment
Follows the Customer processes for projects, incident and change management.
Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
Motivated self-starter, process-oriented with high attention to detail
Quick self-starter, proactive attitude.
Good communication skills, Good analytical and synthesis skills.
Autonomy, commitment, and perseverance.
Ability to work in a dynamic and multicultural environment.
Flexibility (in peak periods extra efforts may be required).
Open minded and show flexibility in self-learning new technologies/tools.
You are customer-minded and can translate technical issues into non-technical explanations.
You are always conscious about the continuity of services.
You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
Client-oriented, analytical, initiative oriented and able to work independently.
Be flexible and ready to provide support 24/7 and rotational weekend support.
Able to take additional responsibility.
Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

Referential (Required knowledge, skills and abilities)
TPX

General knowledge on how to navigate the mainframe ZOS

CONTROL-M

Job/chain relaunch
Mount jobs/chains to plan
Get Sysout (CA-view)
Add or Bypass conditions
Force ok jobs
Find dataset creation history

JCL

Understand the basics of dataset creation in JCL
Find and correct simple errors (missing commas etc.)

SDSF

Cancel jobs
Get Sysout
Determine whether or not a job is looping

TSA AUTOMATISATION

Find Task votes
Change Task status

MAINFRAME CONSOLE

Stop jobs / Cancel jobs / Force jobs
Shutdown LPARs
Give replies to jobs/shouts

HMC

Deactivate/Activate LPARs
Load LPARs

AS400

Start Close of Business process
Restart jobs
Find job output
Find open reply

TICKETTING

Be familiar with ServiceNow
Know how to reassign & close incidents
Know how to find and resolve tasks.

Education Level: Bachelor’s degree or equivalent
Location: India- Chennai

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

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