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Senior L2 Production Support Engineer

Luxoft -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Kubernetes
UNIX
English
Technical support
Java
SQL
User acceptance testing
Linux
Application support
Communication skills
Shell Scripting

Full job description

Project description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire and delight our business partners through our multiple banking delivery channels.

Responsibilities

To provide quality day-to-day production support for Java/Web-based applications for Product, Market Liquidity Risk.

To coordinate and support infrastructure maintenance activities.

To manage implementations of new application releases, adhering to the best practices of the release management process.

To work with various partners, such as peer application teams, infrastructure, vendors, security, and change teams, to provide seamless support for the business.

To manage production issues by responding in a timely manner in accordance with the service level agreement with the business.

To enhance the existing support process to maintain/improve service level & quality.

Adopting application support in SRE approach.

Skills

Must have

6+ years of working in an Application Level 2 UAT and Production Support Environment with Shell scripting, SQL, UNIX, and Linux

Conduct RCA for incidents received for failures or from users

Liaise with L3, SME, and TDAP BAU TL to ensure the resolution of a production incident

Deploy BAU requests

Management/ coordination of production defects, including cases where program changes are required

Monitoring tools like Grafana, Alert Manager, AppDynamics

Must know OpenShift, service mesh, Kubernetes

Good to know TWS jobs monitoring

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Nice to have

Experience in application implementation projects in financial institutions would be advantageous.

Strong interpersonal, oral, and written communication skills.

Other

Languages

English: C2 Proficient

Seniority

Senior

Hyderabad, IN, India

Req. VR-122888

Technical Support (SL2)

BCM Industry

12/06/2026

Req. VR-122888

Apply Now

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