Remote Technical support analyst Jobs – 168 Open Jobs Today

IT Operations Analyst 1
Sabre —Remote
- Full-time
- Remote
- Computer science
- Azure
- AWS
Location:
Cmercury —Remote
- Remote
- Marketing
- Data analysis skills
- Master's degree
Quant Analyst Intern
2CentsCapital —Remote
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
- Flexible schedule
People Systems Analyst
Porch —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- English
- Paid holidays
- Health insurance
Business Analyst
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Salesforce
- Financial services
- Communication skills
- Work from home
Quick apply
6d
Product Support Analyst (Finance)
Infor —Remote
- Full-time
- Remote
- Software troubleshooting
- ERP systems
- English
SQL Engineer
Clario —Remote
- Full-time
- Remote
- Oracle
- Software troubleshooting
- Databases
- Health insurance
- Paid time off
13d
MSD 365 Tech Business Analyst
Recruitment Hub 365 —Remote
- ₹21,00,000 - ₹22,00,000 a year
- Remote
- ERP systems
- Analysis skills
- Agile
- Work from home
Quick apply
Data Analyst I - AMS
Nordson —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Data analysis skills
Operational Analyst / Clerical Admin
Riverhouse Technologies —Remote
- ₹20,000 - ₹30,000 a month
- Full-time
- Remote
- English
- Communication skills
- Work from home
Quick apply
Developer (Software / Application / Web)
MindSquare —Remote
- Remote
- Azure
- Oracle
- Computer Science
Data Analyst II
General Dynamics Information Technology —Remote
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Office
11h
Trade Support Analyst (with capital markets experience)
Luxoft —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
11d
Security Analyst (Cyber Defense Analyst)
AHEAD —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Windows
- Health insurance
- Paid time off
3d
NetSuite Business System Administrator/Analyst
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
IT Analyst (MS Technologies)
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Data Intelligence Analyst
Norstella —Remote
- Full-time
- Remote
- Oracle
- SQL
- Analysis skills
- Health insurance
Team Member (MS Technologies)
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Technical Business Analyst (BA)
Avisoft —Remote
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- Azure
- DevOps
- Bachelor's degree
Quick apply
12d
Business Analyst
UniAthena —Remote
- Remote
- Data analysis skills
- SQL
- Analysis skills
Quick apply

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IT Operations Analyst 1

Sabre -
Remote

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Job details

Full-time

Qualifications

Statistics
Computer science
Azure
Cloud architecture
AWS
Analysis skills
ITIL
IT

Full job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Below is the job description:

Drive efficiency and effectiveness of the incident management process

Develop and maintain the Incident Management System including:

o Identifying all incidents

o Matching incidents against incidents with workarounds in place

o Resolving incidents as quickly as possible

o Prioritizing incidents in terms of impact and urgency

Escalating incidents to other teams as necessary to ensure timely resolution

Monitor the performance of incident management processes and seek to continuously improve the process

Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out

Ensure that incident details are accurately recorded in incident tracking system

Participate in regularly scheduled Disaster Recovery testing

Attend infrastructure and/or application turnover sessions to maintain an end to end understanding for incident resolution

Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt.

Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution.

Understand regulatory impacts and reporting based on regulation requirements

To perform an analyze of IT incidents in order to proactively prevent the occurrence of further incidents and problems

To contribute to the development and revision of relevant policies, frameworks and processes

To communicate and manage expectations during incident resolution and act as a point of escalation

Ensure timely and appropriate communication with involved parties

Be the focal point for all incident management issues

To provide relevant and useful management information

Ensure effective communication to work collaboratively with relevant parts of the business, and ensure knowledge and best practices are shared to optimize performance

Ensure that major incidents and planned/proactive tasks are correctly prioritized and delivered in accordance with those priorities

Lead the investigation of incidents through proactive trend analysis and monitoring

Contribute to the development of the service management tool

Contribute to the design and implement appropriate metrics for reporting on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis

Other duties as assigned.

Knowledge

Knowledge of ITIL standards and the principles of service support and delivery

Analytical skills and a structured methodical approach towards statistics and trend analysis

Relevant qualifications, preferably with a technical bias e.g. electronics, computer science, and/or demonstrable practical experience

A keen interest in information technology, its development and application

. Understanding of Cloud environment (GCP\AWS\Azure) and infrastructure

Knowledge and understanding of multi-media/cross platform production and associated delivery systems.

Knowledge and understanding of personal computers, servers, IT systems and networks in a corporate enterprise infrastructure

Experience

Experience working in a service provider or technology support environment

Experience communicating with stakeholders using appropriate language suitable for the technical understanding of the audience

Experience with ITIL process ownership and design

Skills & Behaviors

An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.

Familiarity and empathy with the needs of support teams including an awareness of pressures and deadlines.

Self-motivated to initiate, originate action and be responsible for consequent decisions.

To communicate clearly with a range of people at various levels of the organization and explain and discuss technical issues using a range of styles, tools and techniques.

To work in a manner in keeping with company values.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-BG1

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Refine Your Search

technical support analyst jobs in remote

IT Operations Analyst 1

Location:

Quant Analyst Intern

People Systems Analyst

Business Analyst

Product Support Analyst (Finance)

SQL Engineer

MSD 365 Tech Business Analyst

Data Analyst I - AMS

Operational Analyst / Clerical Admin

Developer (Software / Application / Web)

Data Analyst II

Trade Support Analyst (with capital markets experience)

Security Analyst (Cyber Defense Analyst)

NetSuite Business System Administrator/Analyst

IT Analyst (MS Technologies)

Data Intelligence Analyst

Team Member (MS Technologies)

Technical Business Analyst (BA)

Business Analyst

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