Delhi Group c Jobs – 57 Open Jobs Today

Executive - Customer Care
Cloudnine Care —Delhi
- Full-time
- MBA
- Medical terminology
7d
Accessibility Specialist
Educational Testing Service (ETS) —Delhi, Delhi
- Full-time
- Computer Science
- Master's degree
- JavaScript
- Paid time off
Quick apply
13d
Embedded Electronic Engineer
Vardhman Airport Solutions —Delhi, Delhi
- Full-time
- Microsoft Office
- C++
Export and Import Documentation Executive
FPS Global Group —Dwarka, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Associate Director | GBS | Delhi | Finance Transformation | Global Business Services
Deloitte —Delhi
- Master's degree
- Analysis skills
- Agile
Analyst
PRS Legislative Research —Mandhela Kalan, Delhi
- Email
- Master's degree
- Analysis skills
- Travel
Technical Assistant
Shiva Infra Solutions Pvt. ltd. —Malviya Nagar, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Java
- SQL
- JavaScript
Quick apply
SiteOps Engineer
TD Synnex —Delhi
- Full-time
- Hybrid work
- APIs
- Agile
- Analytics
- Paid time off
Credit Manager- Retail-Delhi
Aditya Birla Group —Delhi
- Finance
- Master's degree
- Analysis skills
Area Credit Manager-Prime-Delhi
Aditya Birla Group —Delhi
- Master's degree
- Analysis skills
- Team management
Vice President – Business Development
Tradewind Holding GmbH —Delhi, Delhi
- Full-time
- Salesforce
- Finance
- Master's degree
Executive Assistant-Strategy & Operations
Smile Foundation —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
7d
Radiology Equipment's sales
Shelves Tech Pvt Ltd —Paschim Vihar, Delhi, Delhi
- ₹20,941.41 - ₹61,790.62 a month
- Full-time
- Sales
- Customer service
- Organisational skills
- Paid time off
- Paid sick time
Quick apply
14d
Head of Student Experience
Cialfo —Delhi, Delhi
- Sales
- AI
Quick apply
Data Warehousing Specialist Journeyman Level
Vickers & Nolan Enterprises —Delhi, Delhi
- ₹1,30,000 - ₹1,35,000 a year
- Full-time
- Research
- Java
- SQL
- Paid holidays
- Paid time off
Robotics and AI Trainer
Venqon Tech Private limited —Pitampura, Delhi, Delhi
- ₹20,000 - ₹45,000 a month
- Full-time
- Computer Science
- English
- C++
- Commuter assistance
Quick apply
Chief Marketing Officer -Global
Benovymed Healthcare —Delhi, Delhi
- Part-time
- Medicine
- B.Sc
- Master's degree
Analyst/Associate Analyst (Science & Tech)
PRS Legislative Research —Mandhela Kalan, Delhi
- Email
- Research
- Master's degree
- Analysis skills
Data Analyst
WinZO —Delhi, Delhi
- SQL
- Agile
- Python
Quick apply
Data Analyst/Associate Analyst
PRS Legislative Research —Mandhela Kalan, Delhi
- Email
- Computer Science
- Java
- Master's degree

I want to receive the latest job alerts for group c in delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

group c jobs near delhi

Executive Assistant jobs in Delhi, Delhi

Director Of Finance jobs in Delhi

Credit Manager jobs in Delhi

Chief Marketing Officer jobs in Delhi, Delhi

Electronics Engineer jobs in Delhi, Delhi

Executive Assistant jobs in Bhagwanpur, Uttarakhand

Executive Assistant jobs in Guindy, Chennai, Tamil Nadu

Account Executive jobs in Pune, Maharashtra

Sales Executive jobs in Ahmedabad, Gujarat

Executive Assistant jobs in Zirakpur, Punjab

Executive Assistant jobs in Indore, Madhya Pradesh

Assistant Professor, Computer Science jobs in Jaipur, Rajasthan

Customer Care Specialist jobs in Saket, Delhi, Delhi

Customer Care Specialist jobs in Sunder Nagari, Delhi, Delhi

Customer Care Specialist jobs in Subhash Nagar, Delhi, Delhi

Work From Home Customer Service jobs in Maharashtra

Amazon, Customer Service jobs in Coimbatore, Tamil Nadu

Amazon Customer Service jobs in Noida, Uttar Pradesh

Customer Care Specialist jobs in Uttar Pradesh

Customer Service Work From Home jobs in Kerala

Executive - Customer Care

Cloudnine Care -
Delhi

Apply Now

Job details

Full-time
7 days ago

Qualifications

Physiotherapy
MBA
Medical terminology

Full job description

Job Summary:

Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

Key Responsibilities:

1. Customer Management

a. Single touch point for new and existing customers

§ Welcoming and greeting customers upon arrival

§ Dedicated person to manage customer / hand hold customer

§ Help in Appointment booking

§ Ensuring and providing flawless, upscale, professional and high customer service experiences.

§ Facility tour on the first or second visit

§ Encourage bookings by explaining benefits of early bookings build awareness

§ After second scan or fourth visit, explain packages

§ If not booked by third trimester, flag off as escalation for LM / CH to act

§ During third trimester, build awareness of post-natal home care services existing with us

§ In final month, offer post-natal freebies and ensure bookings are hassle free

§ Keep a tab on customers expressing desire to go home for delivery

§ Edit guest details in CRM

§ Generate reports of warm or cold customers in CRM. Call these customers to find out when they would come back to C9. If there are any issues cited by customers, escalate the same to LM/CH

§ For all warm customers, Edit the status of customer in CRM post the conversation.

§ For all cold customers, Edit CRM post the conversation and escalate to LM / CH in CRM for further action.

§ For bed booked customers, ensure all benefits of the bed booking package has been received. If not availed any service despite bed booking, reach out and check what services can be provided to delight them since they have missed availing an offer from us.

§ Proactively look out for customers who are dissatisfied with our service quality at any level and keep LM/CH involved on all such service level issues

§ Service level issues should be flagged off in CRM

b. If bookings are made

§ Coordinate with customer to fix slots for ANC, baby shower (if applicable), nutrition and all applicable sessions as per package

§ Follow up on each individual session like nutrition and physiotherapy

§ Friendly call in the ninth month to check in and also brief on “what to buy”.

c. Delivery and discharge

§ Welcoming and greeting when customers have checked in

§ During stay of customer, courtesy meet and checking on to see if they need anything. Provide excellent customer service.

§ If there are any issues, escalate to IP Manager / CH for speedy resolution. Take ownership of the issue escalated by customer and ensure resolution

d. Engagement Workshops – group sessions

§ ANC

§ Baby Shower

§ Group nutrition workshop

§ Group physiotherapy/yoga session

§ MBA workshop

e. Ongoing engagement activities

§ 1st birthday card

2. Sales

§ Daily Bed Booking Target Achievement for future

§ Service to all customers who have booked for packages

§ Specific focus on sales for Feb March April

3. Team management

Managing the group of GRE’s allotted

§ Responsible for mentoring ,coaching, growth and up gradation of skills

Setting correct processes within the team

§ SOP Adherence

Doing regular meetings and updates

§ Daily Briefing with Team Lobby Manager

Meeting targets set for the team

§ Daily target Vs achievement

4. Reporting and Data management

Timeliness and completeness of reports

Accuracy of data

Follow-ups and closures

Reports to be managed:

Enquiries tracker

New registrations tracker – complete customer lifecycle

Monthly event tracker for

ANC
Baby Shower
MBA

1 st birthday wish tracker – main tracker to be maintained by PRO and delegated to CRE’s

Daily SMS reporting to Lobby Mgr. for Target Vs. Achievement

5. Workshops – Group Sessions Coordination

Process for Walk-in queries/calls

Welcoming the Guest at Entrance

Escorting the guests to Reception help desk

§ For New Appointment /Rescheduling/Enquiry

Package Explanation

Coordination with OP GRE

Coordination with Lab/ Pharma /Scan

Coordination for Billing

Skill Sets

Verbal Ability

· To give accurate and tactful explanations to visitors and patients and to exercise high degree of tact and poise and occasionally overcoming language barriers.

· To understand and apply knowledge of medical terminology.

Numerical Ability

· Problem solving and decision-making.

· To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations

Interpersonal skills

Other skills, which includes

· Open mindedness

· Assertiveness

· Presence of mind

· Proper time management

· Initiative

· Patience

· Prompt/Alertness

Apply Now

Refine Your Search

group c jobs in delhi

Executive - Customer Care

Accessibility Specialist

Embedded Electronic Engineer

Export and Import Documentation Executive

Associate Director | GBS | Delhi | Finance Transformation | Global Business Services

Analyst

Technical Assistant

SiteOps Engineer

Credit Manager- Retail-Delhi

Area Credit Manager-Prime-Delhi

Vice President – Business Development

Executive Assistant-Strategy & Operations

Radiology Equipment's sales

Head of Student Experience

Data Warehousing Specialist Journeyman Level

Robotics and AI Trainer

Chief Marketing Officer -Global

Analyst/Associate Analyst (Science & Tech)

Data Analyst

Data Analyst/Associate Analyst

I want to receive the latest job alerts for group c in delhi

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected