Koramangala Bengaluru Karnataka Promoter Jobs – 106 Open Jobs Today

Lead-Customer Experience
Titan Company —Bengaluru, Karnataka
- Continuous improvement
Support Content and Knowledge PM
Nutanix —Bengaluru, Karnataka
- Full-time
- Computer Science
- PMP
- Salesforce
CRO (Customer Relationship Officer) (Retail)
Team HR —Byatarayanapura, Karnataka
- ₹18,000 - ₹21,000 a month
- Full-time
- CRM software
- Customer service
- Databases
- Health insurance
- Life insurance
Quick apply
Marketing Head (Manager / Senior Manager)
Brickwork Ratings —Bengaluru, Karnataka
- Master's degree
- Project management
- Business Administration
7d
BTL Marketing
Prop Solutions4U —Bengaluru, Karnataka
- ₹3,00,000 - ₹7,00,000 a year
- Weekend availability
- Hospitality
- Bachelor's degree
- Organisational skills
- Health insurance
- Paid time off
Customer Success Manager – SaaS
Zebulon Consulting —Bengaluru, Karnataka
- ₹12,00,000 - ₹20,00,000 a year
- Overnight shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Tech Delivery Subject Matter Expert
Accenture —Bengaluru, Karnataka
- Full-time
- Oracle
- PMP
- SQL
10d
Associate Director - Affluent Relations
Standard Chartered —Bengaluru, Karnataka
- Sales
- English
- Master's degree
- Health insurance
- Paid sick time
Optometrist
Career DiSa —Mahadevapura, Bengaluru, Karnataka
- ₹23,000 - ₹40,000 a month
- Full-time
- Nursing
- Microsoft Office
- POS
- Health insurance
Quick apply
8d
Customer Support Manager - Bengaluru (3+ Years)
Informica Solutions —Bengaluru, Karnataka
- Full-time
Quick apply
Sales Support Specialist
Sourceo —Bengaluru, Karnataka
- Full-time
- Engineering
- English
- Analysis skills
10h
Sr. Executive - Sales & Marketing
CP Developers & Promoters —Bangalore City, Bengaluru, Karnataka
- ₹25,000 - ₹80,000 a month
- Full-time
- CRM software
- Sales
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Customer Success Manager-Deputy Manager-Bangalore
Vodafone —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- SQL
- Communication skills
VP Sales
NR Group —Bengaluru, Karnataka
- ₹20,00,000 - ₹32,00,000 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply
7d
Store Manager
Avasara Consulting —Bengaluru, Karnataka
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Bachelor's degree
- POS
Quick apply
Senior Associate/Assistant Manager, HR Business Partner
Garena —Bengaluru, Karnataka
- Project management
- Bachelor's degree
Senior Business Development Manager
Integra Ventures Services Private Limited —Bengaluru, Karnataka
- ₹1,00,000 - ₹2,00,000 a month
- Full-time
- Sales
- Business development
- Project management
- Health insurance
- Cell phone reimbursement
Quick apply
4d
Area Sales Executive (MTO)
ASSA ABLOY —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Research Analyst
Brickwork Ratings —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Business Development – Advisory Services
MICS Comprehensive Financial Services —Bengaluru, Karnataka
- ₹50,000 - ₹80,000 a month
- Full-time
- Sales
- Customer service
- English
- Paid time off
Quick apply

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Lead-Customer Experience

Titan Company -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Continuous improvement
Design thinking

Full job description

Job Requirements

Lead – Customer Experience

Role Purpose

At Tanishq, every customer interaction is an opportunity to build trust, create delight and foster lifelong relationships. We are looking for a visionary Lead – Customer Experience to define, shape and elevate the customer experience across every customer touchpoint.

This role will lead the Customer Experience function by designing customer-centric strategies, transforming customer journeys, and embedding a culture of customer obsession across the organisation. The incumbent will work closely with Retail Operations, Marketing, Digital, CRM, Merchandising and other business functions to identify customer pain points, drive experience innovation and deliver a consistent, differentiated brand experience across channels.

The ideal candidate is someone who has built customer experience capabilities in organisations known for customer-centricity and service excellence, bringing a deep understanding of customer journeys, behavioural insights and experience transformation.

Key Responsibilities

Customer Experience Strategy

Define and lead the customer experience vision, strategy and roadmap for Tanishq.
Build a customer-first culture by embedding customer-centric thinking across business decisions and processes.
Champion customer advocacy as a key business priority and influence senior stakeholders to drive experience excellence.

Customer Journey Design & Transformation

Own and continuously improve the end-to-end customer journey across physical and digital customer touchpoints.
Map customer journeys to identify moments of truth, friction points and opportunities for differentiation.
Lead customer experience transformation initiatives to create seamless, intuitive and memorable experiences.

Voice of Customer & Customer Insights

Establish robust Voice of Customer mechanisms to capture, analyse and act upon customer feedback.
Translate customer insights into actionable interventions that improve customer satisfaction, loyalty and business outcomes.
Leverage qualitative and quantitative data to anticipate evolving customer expectations.

Experience Excellence

Define and continuously evolve the Tanishq Customer Experience Standards and service philosophy.
Drive consistent execution of customer experience standards across regions and stores.
Partner closely with Regional teams and Customer Experience Executives (CEEs) to ensure uniform customer engagement and experience delivery.

Customer Advocacy & Experience Metrics

Own key customer experience metrics including NPS, Customer Satisfaction and other customer health indicators.
Develop governance mechanisms to monitor customer experience performance and drive continuous improvement.
Identify recurring customer pain points and partner with cross-functional teams to implement sustainable solutions.

Cross-functional Leadership

Collaborate with Retail Operations, Marketing, Digital, CRM, Merchandising, Product, Learning & Development and Technology teams to improve customer experiences.
Influence business decisions through customer insights and advocate for the customer across the organisation.
Drive enterprise-wide alignment on customer experience priorities.

Innovation & Best Practices

Continuously benchmark customer experience best practices across industries .
Introduce innovative practices, digital capabilities and AI-enabled solutions to elevate customer engagement and personalisation.
Build scalable frameworks that future-proof the customer experience function.

Success Measures

Improvement in Net Promoter Score (NPS) and Customer Satisfaction.
Consistency of customer experience across stores and customer touchpoints.
Reduction in customer pain points and friction across the customer journey.
Successful implementation of customer experience transformation initiatives.
Adoption of customer-centric practices across business functions.
Increased customer advocacy, loyalty and repeat engagement.

Ideal Candidate Profile

Experience

12–18 years of experience in Customer Experience, Customer Strategy, Customer Success or Service Excellence.
Proven experience in designing and improving end-to-end customer journeys.
Experience leading enterprise-wide customer experience or service transformation initiatives.
Strong track record of using customer insights, analytics and Voice of Customer programmes to influence business decisions.
Demonstrated ability to work across multiple functions and influence senior stakeholders.

Preferred Industry Background

Experience in organisations recognised for customer-centricity and service excellence, such as:

Amazon
American Express
Marriott
Taj Hotels
Disney
IKEA
Starbucks
Premium retail, luxury or omnichannel consumer brands

Key Competencies

Customer Experience Strategy
Customer Journey Mapping & Service Design
Voice of Customer (VoC)
Customer Insights & Analytics
NPS & Customer Experience Metrics
Design Thinking
Process Excellence & Continuous Improvement
Customer-Centric Innovation
Stakeholder Management & Influencing
Cross-functional Leadership
Change Management
Data-driven Decision Making

Apply Now

Refine Your Search

promoter jobs in koramangala bengaluru karnataka

Lead-Customer Experience

Support Content and Knowledge PM

CRO (Customer Relationship Officer) (Retail)

Marketing Head (Manager / Senior Manager)

BTL Marketing

Customer Success Manager – SaaS

Tech Delivery Subject Matter Expert

Associate Director - Affluent Relations

Optometrist

Customer Support Manager - Bengaluru (3+ Years)

Sales Support Specialist

Sr. Executive - Sales & Marketing

Customer Success Manager-Deputy Manager-Bangalore

VP Sales

Store Manager

Senior Associate/Assistant Manager, HR Business Partner

Senior Business Development Manager

Area Sales Executive (MTO)

Research Analyst

Associate Business Development – Advisory Services

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