Mogappair Chennai Tamil Nadu Billing planning manager Jobs – 96 Open Jobs Today

Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Finance Manager | Chartered accountant
SBSHR —Chennai, Tamil Nadu
- ₹20,00,000 - ₹24,00,000 a year
- Full-time
- ERP systems
- Travel
- Accounting
Quick apply
2d
Domain Expert- Sales Planning & Sales Compensation
Prodapt —Guindy, Chennai, Tamil Nadu
- Remote
- Oracle
- Sales
- Salesforce
8d
Project Manager Services Manager
Vertiv —Chennai, Tamil Nadu
- PMP
- Microsoft Office
- Project management
5d
Urgent Requirement of HRBP (end-to-end HR process)
Mr Med —Chennai, Tamil Nadu
- ₹5,50,000 - ₹6,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Human resources
Quick apply
Planning & Billing Manager (Real Estate - construction sector))
Consolidated Construction Consortium Ltd —Chennai, Tamil Nadu
- ₹6,00,000 - ₹20,00,000 a year
- Full-time
- Sales
- Customer service
- Project management
Quick apply
Factories - Planning
Larsen & Toubro —Chennai, Tamil Nadu
- Civil engineering
- Microsoft Excel
- English
Sr Quantity Surveyor - Construction
Unidos Technology —Nungambakkam High Road, Chennai, Tamil Nadu
- ₹60,000 - ₹80,000 a month
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
2d
Assistant Manager
Infosys BPM Limited —Chennai, Tamil Nadu
- B.Sc
- Analysis skills
- Bachelor's degree
Project Manager
Johnson Controls —Chennai, Tamil Nadu
- Full-time
- Management
- PMP
- Project management
Regional Sales Manager
Gunjan Jewels Pvt Ltd —Chennai, Tamil Nadu
- ₹60,000 - ₹80,000 a month
- Full-time
- Business development
- In-person
- Leadership
Quick apply
Exhibition Manager
Sundari silks India —Chennai, Tamil Nadu
- ₹60,000 - ₹80,000 a month
- Inventory control
- In-person
- Leadership
- Health insurance
Quick apply
Business Head
Dream big developers & Builders pvt ltd —Medavakkam, Chennai, Tamil Nadu
- ₹70,000 - ₹80,000 a month
- Full-time
- Master's degree
- Business development
- In-person
Quick apply
1d
Deputy Manager - Projects
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Civil engineering
- Heavy lifting
- Project management
Assistant Manager – Quantity Surveyor
Vedita Ventures —Anna Nagar East, Chennai, Tamil Nadu
- ₹45,000 - ₹50,000 a month
- Full-time
- AutoCAD
- Microsoft Excel
- ERP systems
Quick apply
Project Manager
Hitachi —Chennai, Tamil Nadu
- Full-time
- Electrical experience
- Bachelor's degree
- In-person
5d
Revenue Manager
ICON Plc —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
- Health insurance
6d
Boutique Store Manager
Zalya's closet —Mogappair West, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Inventory control
- Inventory management
- Customer service
Quick apply
Project Manager
Hitachi Rail —Chennai, Tamil Nadu
- Full-time
- Electrical experience
- Bachelor's degree
- In-person
5d
Product Manager - HIS Software
Vizza Fintech Private Limited —Chennai, Tamil Nadu
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
8d

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Manager - Customer Support

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Management
Call center experience
LAN
Data analysis skills
12th Pass
SQL
Customer support
AI
Communication skills

Full job description

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels.

You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met.

Roles and responsibilities

Drive overall support operations by working closely with Leads to ensure teams consistently deliver timely and accurate resolution of customer issues across all channels, with clear ownership of closure and turnaround time.
Own and drive key support metrics, including SLA adherence, turnaround time, backlog control, productivity, and resolution quality.
Analyze customer issue trends and performance data to uncover gaps in product or service workflows and drive improvements in resolution efficiency, productivity, and quality.
Drive a consistent operating rhythm with Leads, including structured check-ins (daily, weekly, monthly), to strengthen accountability, elevate execution standards, and maintain operational discipline.
Step in to manage critical or high-impact issues, translating business expectations into clear execution priorities and ensuring aligned, timely closure with minimal business impact.
Oversee queue management by tracking volume trends, ensuring SLAs are consistently met, and maintaining backlog within acceptable limits.
Own hiring, onboarding, and scaling of the support team, along with capacity planning and workload distribution based on volume trends.
Collaborate with internal teams (Product, Billing, Development) on high-impact issues or critical customer requests to unblock resolution and ensure timely closure.
Apply AI, tools, and automation within support workflows to reduce manual effort, improve turnaround time, and increase resolution efficiency.
Ensure strong product and service understanding across teams to improve resolution accuracy and reduce recurring issues.
Ensure new processes, updates, and changes are quickly understood and consistently executed across teams.
Coach and enable Leads to operate independently, while ensuring strong oversight on performance, execution quality, and outcomes.
Maintain high responsiveness and make timely, effective decisions in a fast-paced, high-pressure environment.

Must have

8+ years of experience in people management within fast-paced operations, specifically supporting and managing US operations.
3+ years of experience managing contact center or support operations at a managerial level (not at Lead/Team Lead level).
Proven experience managing 30+ team members, with hands-on involvement in performance management, reviews, and appraisals.
Strong exposure to data and reporting tools such as Excel, Google Sheets, SQL, BigQuery, Grafana, and similar analytics platforms.
Experience in driving process improvements through data analysis or automation initiatives in support operations.
Demonstrated experience in managing stakeholders and running international support operations across the US/CA/UK regions.
Demonstrated ability to manage high-volume support environments with a strong focus on resolution and closure.
Experience working closely with leadership teams and driving execution through multiple layers.
High ownership mindset with strong bias for action and delivery.
Ability to quickly understand processes and ramp up with minimal handholding.
Experience leveraging AI/tools to improve efficiency, reporting, or workflows.
Strong communication skills with the ability to drive clarity and alignment.
Willingness to work night shifts aligned to global operations (starting ~7 – 9 PM IST).
Must be based in Chennai and available to work from the office once a week or more as required.

Workspace requirements

Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 200 MBPS download and upload) with the ability to be wired always (LAN).
Power backup.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

billing planning manager jobs in mogappair chennai tamil nadu

Manager - Customer Support

Finance Manager | Chartered accountant

Domain Expert- Sales Planning & Sales Compensation

Project Manager Services Manager

Urgent Requirement of HRBP (end-to-end HR process)

Planning & Billing Manager (Real Estate - construction sector))

Factories - Planning

Sr Quantity Surveyor - Construction

Assistant Manager

Project Manager

Regional Sales Manager

Exhibition Manager

Business Head

Deputy Manager - Projects

Assistant Manager – Quantity Surveyor

Project Manager

Revenue Manager

Boutique Store Manager

Project Manager

Product Manager - HIS Software

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