Luhari Ghaziabad Uttar Pradesh Desktop support technician Jobs – 78 Open Jobs Today

OPERATIONS MANAGER ( TECHNICAL SUPPORT ) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹95,000 - ₹1,40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Software troubleshooting
- Health insurance
- Paid time off
Quick apply
1d
Project Technical Support - II
Amity University —Noida, Uttar Pradesh
- ₹20,000 a month
- Email
- Laboratory experience
- Research
- Bachelor's degree
Project Technical Support - III
Amity University —Noida, Uttar Pradesh
- ₹28,000 - ₹33,600 a month
- Email
- Doctoral degree
- Research
- Master's degree
Project Technical Support-III
Amity University —Noida, Uttar Pradesh
- ₹28,000 a month
- Email
- Computer Science
- Master's degree
- Bachelor's degree
Manager - Google Sys Admin & IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Admin & IT Support
BetterDrones —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Health insurance
Quick apply
Lead Assistant Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Technical Support Engineer
Mishtel Services Pvt. Ltd —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Computer Science
- Master's degree
- Databases
Quick apply
Helpdesk Manager - Account/Delivery Management
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Management
IT Support Specialist
Ampero Motors Private Limited —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Office Admin and IT support executive
EGLOGICS Softech Pvt Ltd —Noida, Uttar Pradesh
- ₹8,714.63 - ₹28,133.28 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Technical Support Executive
Invoay —Noida, Uttar Pradesh
- Full-time
- English
- SQL
- Analysis skills
Helpdesk Associate - Technical Troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Hybrid work
- Software troubleshooting
- Customer service
- English
Sr. IT Support Engineer
SynapseIndia —Noida, Uttar Pradesh
- Weekend availability
- Software troubleshooting
- Windows
- Analysis skills
- Health insurance
8d
IT Support Engineer
SynapseIndia —Noida, Uttar Pradesh
- Weekend availability
- Microsoft Access
- Software troubleshooting
- Windows
- Health insurance
L1 Systems Administrator
NextGenVision Technology —Noida, Uttar Pradesh
- Oracle
- Windows
- Agile
Office Admin and IT Support Executive
Eglogics Softech —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
14d
System Administrator
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
Quick apply
Apprenticeship – Technical Support
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Helpdesk Executive
Panchsheel Group —Greater Noida, Uttar Pradesh
- ₹18,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply

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OPERATIONS MANAGER ( TECHNICAL SUPPORT ) -US PPC PROCESS

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹95,000 - ₹1,40,000 a month
1 day ago

Benefits

Provident Fund
Health insurance
Paid time off
Life insurance
Food provided
Paid sick time

Qualifications

Microsoft Powerpoint
Sales support
Microsoft Excel
Software troubleshooting
Customer service
Upselling
Technical support
Microsoft Office
Performance management
Sales
Continuous improvement
Computer hardware
Leadership
Communication skills

Full job description

Technical Operations Manager – IT Products & Services

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 10 Years
Employment Type: Full-time
Department: Technical Operations / Sales Operations

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for an experienced and result-oriented Technical Operations Manager to lead our technical operations and sales support functions.

The ideal candidate will have 10+ years of professional experience in the IT/technical products and services industry, with strong hands-on knowledge of printers, antivirus solutions, software products, computer peripherals, troubleshooting, technical support, and customer service operations.

The candidate must also have proven experience in managing and driving sales teams, achieving business targets, developing processes, and ensuring high-quality customer service.

Job Summary

As a Technical Operations Manager, you will be responsible for managing the overall technical operations while working closely with the sales team to drive revenue, customer satisfaction, productivity, and operational efficiency.

You will lead technical and sales-support teams, establish performance standards, monitor KPIs, resolve escalated technical and customer issues, and ensure that the organization delivers high-quality technical solutions and services.

The successful candidate should combine strong technical expertise with business and sales leadership skills and be comfortable managing teams in a target-driven environment.

Key ResponsibilitiesTechnical Operations

Manage and oversee day-to-day technical operations related to printers, antivirus solutions, software, computer systems, peripherals, and other IT products/services.
Provide technical leadership and guidance to technical support teams.
Ensure timely resolution of complex technical issues and customer escalations.
Develop and maintain technical troubleshooting procedures, SOPs, and escalation processes.
Monitor technical support performance and ensure adherence to defined SLAs and quality standards.
Identify recurring technical issues and implement corrective and preventive measures.
Ensure effective coordination between technical support, sales, customer service, and other departments.
Maintain strong product and technical knowledge across the team.
Evaluate technical processes and introduce improvements to increase efficiency and customer satisfaction.
Support the team in diagnosing printer hardware/software issues, antivirus-related problems, installation issues, configuration issues, connectivity problems, and other IT-product-related concerns.

Sales Team Management

Lead, manage, coach, and motivate the sales team to achieve monthly and quarterly business targets.
Develop sales strategies for IT products, technical solutions, software, antivirus, printers, and related services.
Monitor sales performance, conversion rates, revenue, productivity, and individual/team targets.
Conduct regular sales reviews and performance meetings.
Identify opportunities to increase revenue through upselling, cross-selling, renewals, and customer retention.
Work closely with the technical team to provide effective pre-sales and post-sales support.
Ensure sales representatives have adequate product knowledge and technical understanding.
Assist the sales team with complex technical discussions and customer presentations.
Handle high-value customer negotiations and escalated sales cases when required.
Develop action plans to address performance gaps and improve sales productivity.

Operations & Performance Management

Establish and monitor operational KPIs for technical and sales teams.
Track productivity, quality, revenue, conversion, SLA, customer satisfaction, and team performance.
Prepare and present MIS and performance reports to senior management.
Identify operational bottlenecks and implement solutions to improve overall efficiency.
Manage workforce performance, attendance, discipline, productivity, and employee engagement.
Conduct regular team meetings, performance reviews, coaching sessions, and one-on-one discussions.
Coordinate with senior management on business objectives, operational challenges, and growth opportunities.
Ensure compliance with company policies, processes, and quality standards.
Build a culture of accountability, ownership, customer focus, and continuous improvement.

Required Experience & Qualifications

Minimum 10 years of relevant professional experience in Technical Operations, IT Products, Technical Support, Sales Operations, or a related field.
Strong hands-on experience with printers and printer-related technical support.
Good knowledge of antivirus, software solutions, computer hardware, peripherals, networking, installation, configuration, and troubleshooting.
Proven experience in managing and leading sales teams.
Experience in achieving and exceeding sales and revenue targets.
Strong understanding of technical products and their commercial applications.
Experience handling customer escalations and complex technical issues.
Proven ability to manage multiple teams/functions and deliver operational targets.
Strong experience in performance management, reporting, and KPI tracking.
Excellent communication and interpersonal skills.
Strong leadership, analytical, negotiation, and problem-solving capabilities.
Good working knowledge of MS Office, Excel, PowerPoint, CRM systems, and reporting tools.

Preferred Candidate Profile

The ideal candidate will be someone who:

Has 10+ years of experience in the IT/technical products industry.
Has strong practical knowledge of printers, antivirus, software, hardware, and related IT solutions.
Has previously managed technical support and/or sales teams.
Understands both technical operations and commercial sales objectives.
Is comfortable working with targets, KPIs, MIS, and performance dashboards.
Can effectively bridge the gap between technical teams and sales teams.
Has excellent customer-handling and escalation-management skills.
Is proactive, commercially aware, and highly accountable.
Can develop people while maintaining a strong focus on business results.

Key Performance Indicators

The Technical Operations Manager will be responsible for driving improvements across:

Technical Resolution & First-Time Resolution
Customer Satisfaction (CSAT)
SLA & Response Time
Team Productivity
Sales Revenue
Sales Conversion
Upselling & Cross-Selling
Customer Retention
Team Performance & Attendance
Quality & Process Compliance
Escalation Resolution
Operational Efficiency

What We Offer

Leadership opportunity in a growing organization.
Exposure to both technical operations and sales management.
Opportunity to build and lead high-performing teams.
Professional and performance-driven work environment.
Career growth and leadership development opportunities.
Opportunity to contribute directly to business growth and operational strategy

Pay: ₹95,000.00 - ₹140,000.00 per month

Benefits:

Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

desktop support technician jobs in luhari ghaziabad uttar pradesh

OPERATIONS MANAGER ( TECHNICAL SUPPORT ) -US PPC PROCESS

Project Technical Support - II

Project Technical Support - III

Project Technical Support-III

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Office Admin and IT support executive

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Sr. IT Support Engineer

IT Support Engineer

L1 Systems Administrator

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Apprenticeship – Technical Support

Helpdesk Executive

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