thiruvananthapuram kerala service delivery manager Jobs – 59 Open Jobs Today

Manager- Commerce Analytics
EY —Thiruvananthapuram, Kerala
- Azure
- Master's degree
- SQL
Associate III - TR
UST Global —Thiruvananthapuram, Kerala
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Senior Technical Manager — Product Validation (Smart Wearables)
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Management
- Computer Science
- Engineering
Quick apply
Lead I - Business Analysis
UST Global —Thiruvananthapuram, Kerala
- Microsoft Excel
- Salesforce
- Engineering
Technical Program Manager
Elixr Labs —Thiruvananthapuram, Kerala
- Full-time
- Azure
- PMP
- DevOps
- Health insurance
Technical Lead -Epic EMR/EHR Integration
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Product Owner L1
IBS Software —Thiruvananthapuram District, Kerala
- Bachelor's degree
- APIs
- Agile
Project Manager
Terrific Minds —Thiruvananthapuram, Kerala
- Email
- PMP
- Microsoft Office
- Project management
Manager I - Practice Leader – Business Analysis & Execution Advisory
UST Global —Thiruvananthapuram, Kerala
- Bachelor's degree
- Agile
- AI
Business Associate - Inside Sales
Softnotions Technologies Pvt Ltd —Thiruvananthapuram, Kerala
- Full-time
- CRM software
- Computer Science
- B.Sc
- Commuter assistance
Quick apply
Software Engineering Manager
Equifax —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Oracle
- B.Sc
- Master's degree
- Health insurance
- Paid time off
Customer Relationship Executive
Pioneer bajaj —Kaimanam, Thiruvananthapuram, Kerala
- ₹13,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Cell phone reimbursement
Quick apply
Head of Business Acceptance & Testing
Allianz —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- DevOps
- Master's degree
1d
Associate, Client Partnerships
Zyxware Technologies —Technopark, Thiruvananthapuram, Kerala
- Computer Science
- Finance
- Master's degree
EYP-Senior-Business Valuations
EY —Thiruvananthapuram, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Accounts Manager- Medical
Tracona Solutions LLP —Thiruvananthapuram, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Accounting
Quick apply
Senior Manager, Engineering
ThoughtSpot —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Research
- Master's degree
- JavaScript
Engineering Leader - Healthcare Domain
AOT Technologies —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- System design
EY - GDS Consulting - AI And DATA - Insurance Data Architect - Manager
EY —Thiruvananthapuram, Kerala
- Microsoft Access
- Data analysis skills
- Research
EY - GDS Consulting - AI And DATA - Cloud Architect - Manager
EY —Thiruvananthapuram, Kerala
- Azure
- AWS
- Project management

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Manager- Commerce Analytics

EY -
Thiruvananthapuram, Kerala

Apply Now

Job details

Qualifications

Power BI
Azure
Statistics
SAS
R
Tableau
Master's degree
SQL
AWS
Machine learning
Attribution modeling
Predictive analytics
Business Administration
Data science
Data visualization
AI
Google Analytics
MBA
Leadership
Communication skills
Python
Adobe Analytics
Marketing
Data Science
Analytics

Full job description

Location: Trivandrum

Other locations: Primary Location Only

Salary: Competitive

Date: May 9, 2026

Job description

Requisition ID: 1676082

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Manager - Customer/ Marketing/ Commerce Analytics

Customer| Marketing, Sales & Service Practice

Practice: Customer

About Us: The Customer team consults Front Office Business Transformation for EYs global clients covering Sales, Marketing, Customer Service & Pricing pillars. Customer team leverages both Digital Transformation & Customer Experience domains to drive transformations for clients.

Role Summary

Manager- Customer, Marketing/ Commerce Analytics, will lead data-driven transformation initiatives that help clients strengthen customer engagement, optimize marketing performance, and elevate digital commerce outcomes. The Manager will be responsible for designing advanced analytics solutions, delivering meaningful insights, and guiding clients in integrating analytics into their commercial decision-making processes. This role requires strong consulting acumen, deep analytical expertise, and the ability to collaborate effectively with senior stakeholders across business and technology functions.

Key Responsibilities

Analytics Strategy & Execution
- Develop and implement analytics strategies across customer, marketing, and commerce domains to support client growth objectives.
- Lead end-to-end delivery of analytics engagements- including requirements gathering, solution design, modelling, testing, and deployment.
- Drive customer analytics initiatives such as segmentation, behavioural analysis, lifetime value modelling, and personalization.
- Design and optimize marketing analytics frameworks, including attribution models, performance dashboards, and ROI measurement.
- Conduct commerce analytics to enhance conversion, pricing effectiveness, and product performance across digital channels.

Advanced Analytics & Insights

Apply predictive modelling, statistical techniques, and machine learning to generate actionable insights.

Ensure analytical rigor through robust data validation, model governance, and documentation.

Synthesize complex analytics into clear business recommendations and present insights to senior client leadership.

Client Collaboration & Stakeholder Engagement
- Partner with cross functionals teams to integrate analytics into decision-making processes.
- Serve as a trusted advisor to clients, driving alignment between analytical solutions and business objectives.
- Manage stakeholder expectations and facilitate workshops, presentations, and executive discussions.

Team Leadership & Practice Development
- Lead and mentor teams of analysts, data scientists, and consultants to ensure high-quality delivery and capability development.
- Contribute to the development of accelerators, frameworks, methodologies, and best practices within the practice.
- Support business development activities, including proposal development, solution design, and thought leadership creation.

Required Skills & Qualifications

MBA or master’s degree in Analytics, Data Science, Statistics, or a related field.
10+ years of experience in customer, marketing, or commerce analytics, preferably within a consulting environment
Proficiency in SQL and one or more analytics/programming languages (Python, R, SAS).
Expertise in BI and data visualization tools (Tableau, Power BI, Qlik).
Knowledge of marketing analytics platforms (Google Analytics, Adobe Analytics, CDPs) and ecommerce/commerce analytics tools
Knowledge of cloud-based analytics ecosystems (AWS, Azure, GCP) and modern data architectures.

Key Competencies

Strong knowledge of statistical modelling, predictive analytics, and machine learning techniques.
Ability to translate data into actionable insights and strategic recommendations.
Excellent communication, presentation, and data storytelling capabilities.
Strong stakeholder management and client-facing skills.
Demonstrated leadership ability, with experience managing teams and complex engagements.

Preferred Qualifications

Experience working with large-scale customer, marketing, or digital commerce clients.
Knowledge of AI/ML applications such as recommendation engines, propensity models, and marketing mix modelling.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Apply Now

Refine Your Search

service delivery manager jobs in thiruvananthapuram kerala

Manager- Commerce Analytics

Associate III - TR

Senior Technical Manager — Product Validation (Smart Wearables)

Lead I - Business Analysis

Technical Program Manager

Technical Lead -Epic EMR/EHR Integration

Product Owner L1

Project Manager

Manager I - Practice Leader – Business Analysis & Execution Advisory

Business Associate - Inside Sales

Software Engineering Manager

Customer Relationship Executive

Head of Business Acceptance & Testing

Associate, Client Partnerships

EYP-Senior-Business Valuations

Accounts Manager- Medical

Senior Manager, Engineering

Engineering Leader - Healthcare Domain

EY - GDS Consulting - AI And DATA - Insurance Data Architect - Manager

EY - GDS Consulting - AI And DATA - Cloud Architect - Manager

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