Chandigarh Chandigarh Center manager Jobs – 62 Open Jobs Today

Specialist - Global Service Desk
Everise —Mohali, Punjab
- Weekend availability
- Remote
- Engineering
- Windows
- Microsoft Office
- Work from home
2d
Sales Executive B2B-Cybersecurity
SafeAeon Private Limited —Mohali, Punjab
- ₹35,000 - ₹70,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
5d
Project Manager
Midriff info solution —Mohali, Punjab
- Analysis skills
- Communication skills
Customer Support Manager – International Voice Process
XL77 Infrastructure LLP, Gurugram —Mohali, Punjab
- ₹90,000 - ₹1,40,000 a month
- Full-time
- Management
- Customer service
- Microsoft Office
- Paid time off
- Flexible schedule
Quick apply
10h
Manager sales
Carrier —Mohali, Punjab
- Full-time
- Bachelor's degree
- Travel
- Flexible schedule
1d
Accreditation Manager & Healthcare Quality (5-10 Years) | Mohali | Night Shift
Autism Center of Excellence —Mohali, Punjab
- ₹40,000 - ₹70,000 a month
- Full-time
- English
- Project management
- Organizational skills
- Commuter assistance
- Food provided
Quick apply
4d
NOC Engineer(1-3 Years)
Cywarden, Inc. —Mohali, Punjab
- ₹3,19,600.04 - ₹7,76,882.72 a year
- Full-time
- Azure
- Computer Science
- English
Quick apply
4d
Operations Support Analyst
Gallagher —Chandigarh District, Chandigarh
- Microsoft Office
- Analysis skills
- Communication skills
- Health insurance
- Life insurance
Performance Marketer
Suffes Com —Mohali, Punjab
- ₹3,00,000 - ₹7,00,000 a year
- Full-time
- Analysis skills
- AI
Project Analyst
Gallagher —Chandigarh District, Chandigarh
- Microsoft Office
- Analysis skills
- Communication skills
- Health insurance
- Life insurance
Quality Analyst - BPO
Innovative Incentives Rewards Pvt. Ltd —Mohali, Punjab
- ₹3,60,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
Quick apply
District PPM Lead (TIFA TPT Project)
International Union Against Tuberculosis and Lung Disease (The Union) —Mohali, Punjab
- From ₹95,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Quick apply
IT Systems Manager
Skysun —Mohali, Punjab
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
QA Analyst
Gallagher —Chandigarh District, Chandigarh
- Finance
- SQL
- Bachelor's degree
- Health insurance
- Life insurance
Telecaller sales
asquarelanguages.com —Mohali, Punjab
- ₹20,000 - ₹50,000 a month
- Overnight shift
- English
- In-person
- Communication skills
- Cell phone reimbursement
Quick apply
Service Revenue
Numeric Power Systems Limited —Panchkula, Haryana
- Up to ₹6,00,000 a year
- Full-time
- Microsoft Office
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply
Front Office Executive (Receptionist)
Jindal I.V.F. a Unit of ASUV Swasthya Pvt. Ltd. —Chandigarh, Chandigarh
- ₹17,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- English
- Presentation skills
- Commuter assistance
- Paid time off
Quick apply
Telesales Executive
Vaidban Ayurved PVT. LTD —Mohali, Punjab
- From ₹25,000 a month
- Full-time
- English
- Computer skills
- In-person
Quick apply
5d
Quality Analyst
Gallagher —Chandigarh District, Chandigarh
- Finance
- SQL
- Bachelor's degree
- Health insurance
- Life insurance
Radiographer (TIFA TPT Project)
International Union Against Tuberculosis and Lung Disease (The Union) —Mohali, Punjab
- From ₹40,000 a month
- Full-time
- English
- Travel
- Data entry
Quick apply

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Specialist - Global Service Desk

Everise -
Mohali, Punjab

Apply Now

Job details

Full-time
2 days ago

Benefits

Work from home

Qualifications

TCP
Operating systems
Incident management
BMC Remedy
Engineering
LAN
Telecommunication
Windows
Microsoft Office
Network infrastructure
DHCP
Analysis skills
Bachelor's degree
ITIL
Computer hardware
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Specialist - Service Desk Analyst will be the first point of contact via phone, email, and chat to provide first level of support through assistance or rapid restoration of normal services to the Everise Enterprise users. Handling the resulting Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives.

Job Requirements:

Under General Supervision, and in accordance with all applicable federal, state and local laws/regulations and Everise policies, procedures and guidelines, this position has the following responsibilities
Troubleshoots desktop hardware, software, Windows-based applications, and telephony issues via remote access, phone, and email support for users in multiple call centers

• Create a positive user support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude• Responsible for following the Incident Management Process within Everise such as:

Logs and tracks incidents and requests from identification through resolution
Addresses and resolves incidents and requests; performs initial assessment, triage, research, and resolution
Restores normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service
Responsible for collecting information through a user conversation, accessing support tools, and collaborating with global support staff
Clear and concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System
Follows up with other global support staff involved in resolution to ensure incidents are resolved and the customer communication is complete
Documents resolutions and updates self-help and knowledge bases
Responsible for following the Security Management Process within Everise such as:
Password Resets NT Login Creation User access modification
Grows general knowledge of current corporate, department, client-based, and facility-specific products, increasing ability to resolve requests on first contact
Become aware of fixes to known issues for quick resolution. Update and maintain troubleshooting guides
Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions

• Monitors the Network stability through devices and performs initial steps as part of investigating a possible service impacting incident• Perform other duties as assigned

Qualifications:

Candidate must possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent
Minimum1 year experience in a professional Service Center environment providing IT support over the phone and via e-mail
Experience using current or recent Windows desktop platforms and current or recent MS Office suite
Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software
Experience with Service Desk ticketing systems (Service Center Manager, Remedy, Service-Now, etc.)
Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems
This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office Suite
Self-motivated and professional with excellent verbal and written communication skills. Customer-focused
Articulate and methodical
Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions
Ability to analyze challenging technical issues and develop new solutions in a timely and accurate manner
Good analytical and troubleshooting skills. Ability to think logically and be able to make correct decisions relative to fixing operational problems
Willing to work on shifting schedules, holidays, and weekends
Strong understanding of ITIL
Work experience in an environment that follows ITIL Best Practices
Incident Management experience- Managing incidents including business expectations and communication

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Apply Now

Refine Your Search

center manager jobs in chandigarh chandigarh

Specialist - Global Service Desk

Sales Executive B2B-Cybersecurity

Project Manager

Customer Support Manager – International Voice Process

Manager sales

Accreditation Manager & Healthcare Quality (5-10 Years) | Mohali | Night Shift

NOC Engineer(1-3 Years)

Operations Support Analyst

Performance Marketer

Project Analyst

Quality Analyst - BPO

District PPM Lead (TIFA TPT Project)

IT Systems Manager

QA Analyst

Telecaller sales

Service Revenue

Front Office Executive (Receptionist)

Telesales Executive

Quality Analyst

Radiographer (TIFA TPT Project)

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