karnataka service desk associate Jobs – 167 Open Jobs Today

Lead, Service Desk
Zones —Bengaluru, Karnataka
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Associate- IT Global Service Management
Momentive —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Helpdesk Associate-ITSM
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Google Suite
- Software troubleshooting
- Customer service
8d
Manager- IT Employee Services (Service Desk)
Koch —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Supervising experience
Technical Support Representative
MSI Services —Bengaluru, Karnataka
- From ₹2,50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Health insurance
- Paid time off
Quick apply
9d
Front Office Executive
THE SHOOLIN GROUP —Manipal, Karnataka
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Health insurance
- Flexible schedule
Quick apply
IT Support Associate , Ops Tech Solutions Delivery
ADCI - Karnataka —Bengaluru, Karnataka
- Urgently hiring
- Windows
- Bachelor's degree
- Computer networking
- Flexible schedule
CLM - KYC - NCT/Associate - Bangalore
Deutsche Bank —Bengaluru, Karnataka
- Health insurance
End User Support - Associate Services Specialist I - Pune
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Housekeeping Associate
Marriott International, Inc —Madikeri, Karnataka
- Full-time
- 12th Pass
- Supervising experience
14d
Front Office Associate (Hotel Experience Only)
The Fern Residency Vijayapura —Vijayapura, Karnataka
- ₹15,150 - ₹15,500 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Health insurance
- Food provided
Quick apply
14d
Global Banking & Markets Operations - ASL & MT Servicing - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Associate, Cyber Risk
Kroll —Bengaluru, Karnataka
- Full-time
- Windows
- Analysis skills
- Project management
Guest Experience Manager
Dazzles Studio —Jayanagar, Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
4d
Associate Manager - India Operations - Admin - BLR
WithumSmith+Brown —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Helpdesk Senior Associate - Mac Support
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Writing skills
- Microsoft Office
IT Operations Analyst-1
Ecolab Inc. —Bengaluru, Karnataka
- Full-time
- Analysis skills
Global Banking & Markets - FICC SMM Credit Strats-EMEA - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Computer Science
- Java
- Master's degree
- Health insurance
Delivery Operations Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
IAM Administrator(Sailpoint/Cyberark)
UST Global —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Customer service

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Lead, Service Desk

Zones -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Benefits

Health insurance
Life insurance

Qualifications

Authentication
ITIL Certification
Incident management
IT service management
iOS
Windows
Microsoft Office
Bachelor's degree
ITIL
MacOS
ServiceNow
Citrix
Active Directory

Full job description

Description

Company Overview:
When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM
Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that transform the way business operate ensuring whatever they need, they can consider it done, follow Zones, LLC on Twitter (Zones), LinkedIn, and Facebook.

Position Overview
The Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is responsible for making sure that the help desk team delivers flawless customer service in managing incident restoration, service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to. They will act as an SME for Mac OSX, iOS, O365, Windows 10, Active Directory, Citrix Workspace, Multifactor Authentication and provide service solutioning support when needed.

What you’ll do as the Team lead – Service Desk:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leading the day-to-day success of the service desk.
Ensuring knowledge articles are up to date and accurate.
Ensuring coverage at the desk by overseeing scheduling and managing call outs.
Ensuring Proper Response is given for Level I and Level II Service Desk Incidents and Requests where appropriate.
Serve as the point of contact for all Customer Support communications and report to the Project Manager to ensure all concerns are addressed on time.
Serve as the liaison between Zones & The client.
Handling management & client escalations via phone, emails & chat with a sense of urgency.
Ensuring work is progressing on time and according to deadlines set by the Service Desk Manager.
Working with the Service Desk Analysts to ensure the team is trained, up to date on technology and pursuing personal development growth.
Identifying Gaps in Team Policy & Procedures and provide feedback on improvements
Serve as the Subject Matter Expert (SME) in Incident Management and Ticket Handling while driving the team to consistently achieve and exceed SLAs through proactive leadership and responsive action in a dynamic environment.
Provide reporting and metrics for Customer Support Activities on a monthly, quarterly and annual basis (Call metrics, Response times, Application uptime, etc) to both analysts and the Service Desk Manager.
Issue instructions, sets expectations, assigns duties to Customer Support team and monitors progress ensuring successful execution of daily deliverables.
Contributes to documentation effort of team initiatives (Processes, Operational Docs, etc.)
Participate in internal and external audits as necessary.
Maintains strategic focus on building strong relationships with Client, understanding their needs, and delivering quality solutions and/or processes that support key business needs.
Partnering with management to achieve & exceed monthly, quarterly & yearly team goals.
Mentoring peers & newly hired associates.

What you will bring to the team:

Minimum of a bachelor’s degree (BCA, Dip.IT/CS, Eng. CS/IS).
A minimum of 4 years’ experience in a similar ITSM Based service desk Leadership Role.
Experience or certification with ITIL version 3 & above.
Working knowledge of Mac OSX and Windows 7, 10, Office 2016, Office 365 and Microsoft Active Directory.
Working Knowledge on Multi Factor Authentication (Microsoft & RSA).
Working Knowledge on ServiceNow.
Working Knowledge on Citrix One Auth, Citrix VDI, Citrix Any-Connect.

Zones offers a comprehensive Benefits package:
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Quick apply

Refine Your Search

service desk associate jobs in karnataka

Lead, Service Desk

Associate- IT Global Service Management

Helpdesk Associate-ITSM

Manager- IT Employee Services (Service Desk)

Technical Support Representative

Front Office Executive

IT Support Associate , Ops Tech Solutions Delivery

CLM - KYC - NCT/Associate - Bangalore

End User Support - Associate Services Specialist I - Pune

Housekeeping Associate

Front Office Associate (Hotel Experience Only)

Global Banking & Markets Operations - ASL & MT Servicing - Associate - Bengaluru

Associate, Cyber Risk

Guest Experience Manager

Associate Manager - India Operations - Admin - BLR

Helpdesk Senior Associate - Mac Support

IT Operations Analyst-1

Global Banking & Markets - FICC SMM Credit Strats-EMEA - Associate - Bengaluru

Delivery Operations Associate Manager

IAM Administrator(Sailpoint/Cyberark)

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