Sarjapura Bengaluru Karnataka Customer support coordinator Jobs – 200 Open Jobs Today

Operations Manager
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Concord Control Systems Limited —Bengaluru, Karnataka
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Insurance Coordinator
Trust-in Hospital —Bengaluru, Karnataka
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4d
Sales Coordinator
Moshi Moshi media —Jayanagar, Bengaluru, Karnataka
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9d
Purchase Coordinator
EINSATZ Technologies —HSR Layout, Bengaluru, Karnataka
- From ₹20,000 a month
- Full-time
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11d
Global Order Management Coordinator
Molex —Bengaluru, Karnataka
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Coordinator, Finance & Procurement, India Operations (Hybrid)
Kaplan —Bengaluru, Karnataka
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Talent Acquisition Coordinator
Egis Group —Bengaluru, Karnataka
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Service Delivery Coordinator
Vertex Techno Solutions (B) Pvt. Ltd —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
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Trainee-Talent Acquisition Coordinator
Enerpac Tool Group Corporation —Bengaluru, Karnataka
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Sunchem Marketing Pvt Ltd —Hosur, Tamil Nadu
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Recruitment Coordinator US
Computacenter —Bengaluru, Karnataka
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Clinic Manager
The Cancer Vet —Bengaluru, Karnataka
- From ₹50,000 a month
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8d
Care Coordinator
Narayana One Health —Bengaluru, Karnataka
- ₹24,000 - ₹30,000 a month
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Specialist - Incident Commander
StoneX Group —Bengaluru, Karnataka
- Analysis skills
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2d

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Operations Manager

Nexifyr Consulting Pvt Ltd
Bengaluru, Karnataka

Quick apply

Job details

Full-time
2 days ago

Qualifications

Succession planning
Management
PMP
Software deployment
Enterprise Software
Project management
SaaS
AI
Leadership
Communication skills

Full job description

About Company:

We are specializing in Global Capability Center (GCC) operations, IT infrastructure services,
customer experience management, field engineering, finance & accounting services, and
enterprise support operations across multiple geographies.
Founded with a vision to become the operational backbone for global enterprises,
supports OEMs, SaaS providers, enterprises, and global organizations through scalable,
SLA-driven, and compliance-focused delivery models. The company operates across
multiple continents with capabilities in IT support, NOC operations, staffing, engineering
services, customer operations, and white-label support solutions.
We delivers services through a globally integrated operational model with strong
focus on governance, operational excellence, customer experience, and rapid workforce
deployment.

Experience: 4-9 Years

Location: Bengaluru (Work from Office)

This role is based in Bengaluru and will involve interaction with both domestic and

international clients.

Office Address: Banaswadi, Bengaluru, Karnataka, India.

Role Summary

We are looking for a highly dependable Operations Manager (Technology Services) to

act as the key operational leadership partner to the Head of Operations / Delivery

Leader. This role is designed to be the operational backbone of a fast-moving services

business handling multiple client accounts across SaaS support, enterprise technology,

data operations, migrations, and managed service delivery.

This person will serve as the leadership’s primary operational counterpart, owning

day-to-day execution so senior leadership can focus on strategic growth, client

expansion, process innovation, automation, and executive decision-making.

The ideal candidate combines people leadership, service delivery discipline,

technical fluency, client-facing confidence, and strong operational ownership.

Core Mission of the Role

Take full ownership of daily delivery execution, team performance, SLA adherence,

project governance, and cross-functional coordination, ensuring the department

runs smoothly without requiring constant senior oversight.

This role should proactively identify risks, solve delivery bottlenecks, improve

workflows, and step in as the acting lead when needed.

Key Responsibilities

1) Daily Operations Ownership

Run day-to-day delivery across multiple projects, support queues, and technical

workstreams

Manage workforce planning, shift alignment, bandwidth allocation, and priority

balancing

Track SLA, TAT, backlog, escalations, CSAT, quality, utilization, and project

milestones

Ensure no client commitments slip due to staffing, process, or communication

gaps

Own daily standups, EOD reviews, risk updates, and operational governance

calls

2) Team Leadership & People Management

Manage Team Leads, SMEs, analysts, support engineers, and delivery

coordinators

Drive accountability across 20–100+ resources depending on portfolio size

Coach underperformers and create improvement plans

Build leadership bench strength within the team

Support hiring, onboarding, training, and succession planning

Create role clarity, KRAs, scorecards, and performance dashboards

3) Client Delivery & Stakeholder Management

Serve as the first point of escalation before issues reach senior leadership

Join client governance calls and delivery reviews

Present status reports, issue logs, risk mitigation plans, and action trackers

Build trust with client-side managers and operational stakeholders

Handle critical incidents, missed SLA recovery plans, and executive escalations

4) Technical Program Coordination

Oversee execution of technical support and project-based work including:

o SaaS support operations

o Network / storage / cloud migration coordination

o Data operations and reporting workflows

o Tool migrations (CRM, ticketing, workflow systems)

o QA, moderation, and managed support functions

Work closely with technical leads to remove blockers

Ensure documentation, SOPs, runbooks, and escalation matrices stay updated

5) Process Excellence & Automation

Identify repetitive workflows that can be automated

Improve reporting, dashboards, and operational visibility

Standardize SOPs, handoff workflows, and governance mechanisms

Reduce dependency on tribal knowledge

Partner with leadership on AI-enabled workflow improvements and efficiency

gains

6) Leadership Enablement

Translate leadership vision into executable plans

Independently run workstreams without requiring micromanagement

Act as decision support for staffing, project risk, cost, and delivery trade-offs

Own follow-through on leadership action items

Protect leadership bandwidth by filtering noise and escalating only what truly

matters

Required Skills & Experience

5+ years in technical operations, service delivery, project management, or

managed services

Strong experience leading support or project teams in SaaS / IT / enterprise tech

environments

Proven ability to manage multiple concurrent workstreams

Strong understanding of SLA-driven environments

Comfortable working with technical teams across cloud, software, infra, data, or

enterprise systems

Strong escalation handling and stakeholder communication skills

Excellent with dashboards, Excel/Sheets, reporting tools, and workflow systems

Strong ownership mindset with low supervision dependency

Preferred Background

Experience in BPO-tech hybrid environments, MSPs, SaaS support, or enterprise

service delivery

PMP / ITIL / Six Sigma exposure is a plus

Exposure to automation, AI workflows, analytics dashboards, or process

transformation is highly preferred

Experience working with global clients (US, UK, Australia, Middle East) is

preferred

Personality Fit

This role is ideal for someone who:

Thinks like an owner

Solves problems before they become escalations

Can manage both people and process

Is highly structured and detail-oriented

Can confidently challenge weak execution

Thrives in ambiguity and builds order fast

Understands how to balance client expectations with internal realities

Quick apply

Refine Your Search

customer support coordinator jobs in sarjapura bengaluru karnataka

Operations Manager

HR Technology Coordinator II

Global Queue Coordinator I

Associate Digital Coordinator

Full Lifecycle Recruiter II, Amazon University Talent Acquisition

Project Coordinator

Regional Coordinator

Insurance Coordinator

Sales Coordinator

Purchase Coordinator

Global Order Management Coordinator

Coordinator, Finance & Procurement, India Operations (Hybrid)

Talent Acquisition Coordinator

Service Delivery Coordinator

Trainee-Talent Acquisition Coordinator

Sales Co-ordinator

Recruitment Coordinator US

Clinic Manager

Care Coordinator

Specialist - Incident Commander

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