haryana call center team lead Jobs – 151 Open Jobs Today

Service Manager – After Market
Cosmos Pumps —Faridabad, Haryana
- Master's degree
- Business development
- Bachelor's degree
Inside Sales Account Executive 3
Dell Technologies —Gurugram, Haryana
- ₹16,54,950 - ₹21,41,700 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
3d
Process Associate
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
Customer Acquisition & Brand Outreach Executive
Knowledge Center —Gurugram, Haryana
- ₹18,200.91 - ₹20,000.33 a month
- Full-time
- CRM software
- Microsoft Excel
- Management
- Paid time off
- Paid sick time
Quick apply
7d
Quality Assurance (QA) Analyst – VEHO Delivery Command Center
Programming.com —Panchkula, Haryana
- ₹2,60,000 - ₹3,00,000 a year
- Weekend availability
- Microsoft Excel
- Salesforce
- Analysis skills
- Flexible schedule
Quick apply
2d
Head of HR
Aspire Lifestyles —Gurugram, Haryana
- English
- Travel
- Human resources
Director & Cluster Head - Distribution Network(North)
Standard Chartered —Gurugram, Haryana
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
8d
Assistant Manager
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Telesales Assistant Manager
Agrim Wholesale Private Limited —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Sr. Implementation Consultant - CCAAS (AMER shift)
Sprinklr —Gurugram, Haryana
- Full-time
- Salesforce
- English
- JavaScript
- Paid time off
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Manager Operations|International|25092025
TGBPL TP India - IBU —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Management Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Account Executive - Consultant
Sprinklr —Gurugram, Haryana
- Full-time
- Paid time off
3d
Senior Product Manager
MongoDB —Gurugram, Haryana
- Azure
- AWS
- Product management
InP - Customer Service Associate II-Consumer ( International Voice Process )
FIS Global —Gurugram, Haryana
- Customer service
- 12th Pass
- Computer skills
Quality Auditing Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Group Lead -FSTD Technical Support Operations
Airbus India Training Centre Private Limited —Gurugram, Haryana
- Email
- Management
- Communication skills
Order to Cash Operations Associate
Accenture —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Communication skills
Network & Security Architect Lead
Stellar IT Solutions LLC —Gurugram, Haryana
- ₹20,00,000 - ₹30,00,000 a year
- Night shift
- AWS
- Computer networking
- IT
Quick apply

I want to receive the latest job alerts for call center team lead in haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center team lead jobs near haryana

Service Manager – After Market

Cosmos Pumps
Faridabad, Haryana

Apply Now

Job details

Qualifications

SAP
Master's degree
Business development
Bachelor's degree
Mentoring
Relationship management
Business Administration
Electrical Engineering
Diploma
MBA
Leadership
Communication skills

Full job description

Job Description

Objective:
To lead and expand the After Market Division of Cosmos Pumps Pvt. Ltd. by driving service excellence, spare parts sales, service dealer network development, and customer delight while ensuring efficient service operations and optimized inventory across regions.

Key Responsibilities:
1. After Market Business Growth

Develop and execute strategies to expand After Market revenue through AMC contracts, spare part sales, and service packages.
Identify new opportunities with existing and potential clients for maintenance services and spare business.

2. Service Dealer Development & Handling

Develop and appoint regional service dealers and authorized service centers across India.
Conduct training, audits, and performance evaluations of service partners to ensure adherence to Cosmos service standards.
Build long-term partnerships with dealers for mutual business growth and customer coverage in remote locations.
Monitor dealer performance on service response, spares management, and customer satisfaction.

3. Customer Satisfaction & Service Excellence

Ensure quick response and resolution for customer complaints, breakdowns, and field service requests.
Implement preventive and predictive maintenance programs to enhance reliability and uptime.
Conduct regular customer feedback sessions and service quality audits to maintain satisfaction levels above benchmarks.

4. Team Leadership & Operations

Lead and mentor a pan-India service team of engineers, executives, and regional service partners.
Set clear KPIs for response time, service quality, and spare sales.
Drive a culture of accountability, ownership, and performance within the service team.

5. Inventory & Process Management

Maintain optimum spare parts inventory for all regional centers and dealers.
Coordinate with Purchase and SCM for forecasting, stock planning, and vendor control.
Oversee RCA (Root Cause Analysis) reports, warranty claims, and service documentation.

6. Collaboration & Reporting

Work closely with Sales, Production, and Quality teams for feedback and product improvement.
Prepare monthly service MIS reports covering key metrics – service calls, spares turnover, AMC renewals, and dealer performance.
Present service performance data and improvement plans to management.

7. Continuous Improvement

Standardize service procedures, manuals, and checklists for uniform service delivery.
Monitor MTTR (Mean Time to Repair) and MTBF (Mean Time Between Failures) for field equipment.
Promote digital tools for service tracking, scheduling, and customer feedback management.

Location

Faridabad, Haryana

Experience

10-14 Years

Skills and Qualifications

Key Skills & Competencies:

Strong technical understanding of Dewatering, Slurry, and Industrial Pumps
Proven ability in After Market Business Development and Service Dealer Management
Leadership and mentoring skills for a geographically distributed team
Excellent communication and customer relationship management skills
Knowledge of AMC operations, RCA, spares planning, and service MIS
Proficiency in ERP / KEKA / SAP systems

Qualification:

B.Tech / Diploma in Mechanical or Electrical Engineering
MBA in Operations / Marketing (Preferred)

Other Details:

Travel Requirement: Frequent travel across India for dealer visits, service audits, and customer meetings.
Team Size: Approx. 10–12 service engineers + regional service partners/dealers.
Focus Areas: After Market growth, Service Dealer Development, Spare Sales, and Customer Delight

Apply Now

Refine Your Search

call center team lead jobs in haryana

Service Manager – After Market

Inside Sales Account Executive 3

Process Associate

Customer Acquisition & Brand Outreach Executive

Quality Assurance (QA) Analyst – VEHO Delivery Command Center

Head of HR

Director & Cluster Head - Distribution Network(North)

Assistant Manager

Telesales Assistant Manager

Sr. Implementation Consultant - CCAAS (AMER shift)

Associate- Customer Service (COE)

Manager Operations|International|25092025

Management Trainee

Account Executive - Consultant

Senior Product Manager

InP - Customer Service Associate II-Consumer ( International Voice Process )

Quality Auditing Senior Analyst

Group Lead -FSTD Technical Support Operations

Order to Cash Operations Associate

Network & Security Architect Lead

I want to receive the latest job alerts for call center team lead in haryana

Explore jobs in more locations

Job Description

Location

Experience

Skills and Qualifications

Jobseeker tools

Employer Tools

Browse

Stay Connected