chennai tamil nadu customer support representative Jobs – 128 Open Jobs Today

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Business Process Modeling Analyst

TransUnion -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
11 days ago

Qualifications

Microsoft Office
Confluence
Communication skills

Full job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are looking for a dynamic and seasoned strategy and operations analyst who will engage with global and cross-functional teams throughout TransUnion to drive execution of transition plans and special projects related to TU’s Global Capability Centers.

What You'll Bring:

What you’ll bring:

Minimum 4-6 years proven of Business Process Mapping & Modeling.
Producing high-quality documentation that is appropriate for its intended audience
Writing easy-to-understand user interface text, online help and developer guides
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Time Management - ability to manage workload to ensure deliverables are to time and quality
Strong focus and attention to detail and the ability to gather additional process information in a structured manner ensuring stakeholder engagement with regard to the purpose of the information required.
Proficient in the use of Microsoft Office, Confluence, BusinessOptix, Lucid Charts.
A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts.
Strong process mapping skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
Business Degree or equivalent work experience

Impact you’ll make:

(Include unique responsibilities, team insights, products, etc.; please elaborate here)

Key Responsibilities

Map targeted processes at level 2, 3 and 4 to the required BPMN Standards.
Utilize existing process documentation where appropriate to create process maps and support team members in validating their accuracy with Business Unit representatives (Subject Matter experts and Process Owners)
Support and participate in Workshops and Working Sessions to capture process detail from Subject Matter Experts in order to create accurate ‘as-is’ process maps.
Adhere to BPMN standards when mapping activity.
Support process improvement, analysis and business functions – either as standalone projects or as part of wider programs of change.
Develop relationships with colleagues and stakeholders across the TransUnion team and beyond to ensure successful implementation of the process modelling tool and agreed standards for business processes.
Support cross-functional teams to execute against the agreed scope and timeline.
Understand, own and role model Trans Union values, help to create an environment that supports these and enables team members to achieve their maximum potential.
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.
To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.

Primary Location: India [Chennai] (Hybrid)

Organization: Global Operations

Schedule / Shift : Regular / Standard (Overlap with US business Hours)

Job Type : Full-time job

Impact You'll Make:

What We Offer

We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are

A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Business Operations

Apply Now

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