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L1FM Engineer- Data& IP

Ericsson -
Noida, Uttar Pradesh

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Job details

1 day ago

Qualifications

Jira
TCP
Computer Science
BMC Remedy
CCNA
iOS
Bachelor's degree
Ethernet
Computer networking
ServiceNow
B.E.
SSH
TCP/IP
Diploma
Cisco routers
Juniper
Information Technology

Full job description

Join our Team

About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer – Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.

What You Will Do
Network Monitoring & Alarm Management

Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis
Perform continuous surveillance across:

o CMTS (Cable Modem Termination Systems)
o XGS-PON Network Elements
o Cisco Routers & Switches
o Juniper Routers & Switches
o Optical Access Network Devices

Identify and prioritize service-impacting alarms based on severity and business impact
Perform alarm correlation to eliminate duplicate events and accurately identify root causes

Incident Management

Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools
Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings
Follow defined Incident Management and Escalation Procedures
Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution
Track incidents end-to-end through to resolution and closure

First-Level Troubleshooting & Diagnostics

Perform first-level diagnostics for Data & IP network faults
Verify device reachability and connectivity using Telnet, SSH, and PuTTY
Check interface status, alarms, system logs, CPU and memory utilization
Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation
Validate network restoration post fault resolution

Altiplano AMS Operations

Monitor alarms and events through the Altiplano Access Management System (AMS)
Analyze access network faults and service degradation alerts
Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools

What You Will Bring
Technical Skills
Networking Knowledge:

Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts
Basic knowledge of:

o Cisco Networking (IOS/IOS-XE)
o Juniper Networking (Junos)
o Broadband Access Networks
o XGS-PON Technology
o CMTS Architecture and Monitoring
Tools & Technologies:

Altiplano AMS
Grafana
NMS/OSS Platforms
ServiceNow / Remedy / JIRA

Educational Qualification:

B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR
Diploma in Electronics, Telecommunications, Networking, or equivalent

Preferred Certifications:

CCNA (Cisco Certified Network Associate)
JNCIA (Juniper Networks Certified Associate)
Networking Fundamentals Certifications

Apply Now

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