Manage daily housekeeping operations including guest rooms, corridors, public areas, linen rooms, and back-of-house areas.
Ensure all rooms and public areas meet Holiday Inn Express brand cleanliness standards.
Conduct regular room inspections and quality audits.
Coordinate with Front Office for room readiness and guest requests.
Monitor housekeeping productivity and room turnaround time.
Ensure proper handling of lost and found items as per hotel policy.
Maintain cleanliness standards during VIP arrivals, group check-ins, and high occupancy periods.

Team Management

Supervise, train, and motivate housekeeping associates and supervisors.
Prepare duty rosters, shift schedules, and attendance records.
Conduct departmental briefings and performance evaluations.
Ensure proper grooming and discipline standards are maintained.
Support recruitment, onboarding, and training of new associates.

Guest Service

Respond promptly and professionally to guest complaints and requests.
Ensure a positive guest experience through cleanliness and service excellence.
Coordinate with other departments to resolve operational issues efficiently.

Inventory & Cost Control

Monitor usage of cleaning chemicals, guest supplies, linen, and uniforms.
Maintain departmental inventory and stock records.
Control housekeeping expenses and minimize wastage.
Coordinate with vendors and purchase department for supplies.

Health, Safety & Compliance

Ensure compliance with hotel safety, hygiene, and fire procedures.
Maintain MSDS records and proper chemical handling procedures.
Ensure all housekeeping equipment is properly maintained.
Follow local statutory and environmental regulations.

Brand Standards & Audit Compliance

Ensure compliance with IHG brand standards and audit requirements.
Maintain documentation required for quality audits and inspections.
Implement corrective actions based on audit observations.

Required Qualifications

Bachelor’s degree or Diploma in Hotel Management or Hospitality.
Minimum 4–6 years of housekeeping experience in the hospitality industry.
At least 1–2 years in a supervisory or managerial role preferred.
Knowledge of hotel PMS systems and housekeeping procedures.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Key Responsibilities

Operational Responsibilities

Team Management

Guest Service

Inventory & Cost Control

Health, Safety & Compliance

Brand Standards & Audit Compliance

Required Qualifications

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