Pune Maharashtra Claims specialist Jobs – 130 Open Jobs Today

Customer Service Team Lead I -
Allstate —Pune, Maharashtra
- Bachelor's degree
- Conflict management
Junior Growth Marketing Specialist (AI-Native, Remote)
100Hires —Pune, Maharashtra
- ₹74,163.44 - ₹1,11,245.16 a month
- Remote
- English
- AI
Quick apply
DSS Billing Specialist
Davies —Pune, Maharashtra
- Full-time
- Finance
- 12th Pass
- Analysis skills
Quick apply
Accounts Receivables Team Lead
Davies —Pune, Maharashtra
- Full-time
- ERP systems
- Supervising experience
- Leadership
Quick apply
Manager - Service Desk and Knowledge Management Lead
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Talent Operations Co-ordinator
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
Quick apply
14d
Pay Department Clerk - PUNE
Davies —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Associate - AI
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- AWS
- Analysis skills
Quick apply
Medical Billing Specialist
Enquad Solution (India) Pvt Ltd —Baner, Pune, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- QuickBooks
- EMR systems
Quick apply
Service Operations Analyst
Davies —Pune, Maharashtra
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
6d
Transition Process Analyst
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Lead Consultant – Process Mining.
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
ServiceNow Developer
Davies —Pune, Maharashtra
- Full-time
- Scripting
- Analytics
Quick apply
Customer Support Specialist
Get Covered LLC —Pune, Maharashtra
- Full-time
- Salesforce
- Data entry
Quick apply
Data Steward - Supply chain Specialist
Tredence —Pune, Maharashtra
- SQL
- Communication skills
Quick apply
HR Shared Service Specialist
Magna International —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Human resources
- Business Administration
Quick apply
6d
HR Executive
Active Protection Services Pvt Ltd —Kharadi, Pune, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
13d
Domain Expert
Davies —Viman Nagar, Pune, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Director - Engineering
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Software development
Quick apply
Global Marketing Director Mobile Surgery
Philips —Pune, Maharashtra
- Full-time
- Master's degree
- In-person
- Communication skills
1d

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Customer Service Team Lead I -

Allstate -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Call center
Performance management
Bachelor's degree
Conflict management

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.
Lead a team of 15 to 20 Resources
Make and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that customer needs have been met
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
Conflict management and problem resolution skills in managing internal and external customer relationships
Audit calls/task and provide feedback to the claim handler on the production floor
Conduct voice interviews to identify trainable candidates

Key Responsibilities

Serve as mentor leader to new leaders within respective business unit.
Handle stretch assignments designed to increase business acumen.
Interview applicants and recommend hire.
Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.
Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.
Makes recommendations for process improvements and cost saving opportunities; executing key initiatives.
Establish/communicate job performance standards and work procedures.
Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.
Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
Manages/leads front-line employees

Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

Knowledge of problem solving and preparation of complex reports for analysis

Ability to leverage learned technical skills in support of team objectives

Assist leadership in achieving business unit objectives

Skill in motivation, organization, training, coaching and facilitation of teamwork

Ensures adherence to empathetic and responsive customer service in all transactions

Recommend training and education programs to enhance associate’s knowledge and development

Education

4 year Bachelors Degree (Preferred)

Experience

3 or more years of experience (Preferred)

Supervisory Responsibilities

This job has supervisory duties.

Primary Skills

Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

Shift Time

Shift C (India)

Recruiter Info

Dipti Murudkar

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Apply Now

Refine Your Search

claims specialist jobs in pune maharashtra

Customer Service Team Lead I -

Junior Growth Marketing Specialist (AI-Native, Remote)

DSS Billing Specialist

Accounts Receivables Team Lead

Manager - Service Desk and Knowledge Management Lead

Talent Operations Co-ordinator

Pay Department Clerk - PUNE

Associate - AI

Medical Billing Specialist

Service Operations Analyst

Transition Process Analyst

Lead Consultant – Process Mining.

ServiceNow Developer

Customer Support Specialist

Data Steward - Supply chain Specialist

HR Shared Service Specialist

HR Executive

Domain Expert

Director - Engineering

Global Marketing Director Mobile Surgery

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