At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Service line - Position Title: Delivery Executive – Senior Manager
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
About Global Delivery Services
- Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.
- Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.
- Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.
- Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.
- Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.
The Opportunity
The Global MS Delivery Executive oversees all of the engagements of a specific offering (understood as the end-to-end delivery, including technology, process and people) and works with the various engagement leaders to improve performance and deliver results and outcomes which are in line with the respective cost baselines “as sold” and EY´s related MS contractual obligations.
- In terms of proposition development this role will focus on delivering services across the following topics
- Offering delivery normative models and Global Standard Operating Models (GSOM)
- Competence development and ramp up for the specific offering
- Regulatory advisory work when applicable to the offering and on specific engagements
- Risk assessments when applicable to the offering and on specific engagements
- Transformation/change management across offerings and engagements
- Technology/analytics enablement across offerings and engagements
- On boarding/Transition and Data Operations of related engagements
- Quality Assurance & Remediation
- Training
Your Key Responsibilities
- This position owns the end-to-end delivery of the defined Managed Services offering to enable growth plan/s.
- Brand and eminence – extend our reputation in the marketplace
- Grow related capabilities through people development, new hires, and service line alignment and develop the appropriate third-party relationships with the various stakeholders in the supply chain of the specific offering
- End to end delivery, including technology for the offering globally
- Connecting all the SDCs (Service Delivery Centers). Site leaders for specific offering will be coordinated by this role and Account Delivery Leaders will have a dotted line into it as well
- Looking across the offerings and delivery centres to ensure accuracy of delivery for all engagements/solutions
- Accountable for the aggregated cost of delivery as it pertains to the respective offering.
- Deal support – role will support when clients want to review delivery and carry out due diligence. This role will need to manage due diligence visits and sign off on the cost baseline of the deals to make sure the scope is in fact “deliverable” and the supply chain is optimized
- Deal support – they will be the face of delivery for the related offering.
- Accountable for: delivery transformation, continuous improvement and transformation of the delivery network; all the SLAs for the specific offering. Input into the SLAs and build of offering Delivery Leaders in GDS and the SDCs
Skills and attributes for success
- Take on leadership role in driving the development of the Global/Managed Services delivery business contributing to growing headcount and revenues as applicable
- Confidence and experience to lead a “first of a kind deal” arrangement and establish new delivery capabilities where needed
- Develop ecosystem of supplier and product vendor relationships and how to take to market a price attractive offering blending in markets and near/off shore resources.
- Enhance our existing recruitment, on-boarding, and development plan to both target hire experience to support the growth of the practice, and establish a training curriculum to develop the necessary skills to deliver to this market demand.
- Dedicated people accountable to this role, following global standards, right processes etc.
- Strength to withstand significant personal pressure and overtime on a regular basis to address role
To qualify for the role, you must have
- MBA and or Master's Degree
- Prior experience in Managed Services delivery of global operations (12+ years)
- Experience in Service Management, Tech Ops and Data Ops functions and UAT capabilities and outsourcing
- Skilled in reengineering initiatives and data intelligence capability
- Lead Global Transformation programmes
- Experience in build/transform MS operations rather than operate BAU
- Domain expertise in the related field of play for the offering the candidate will drive in very large managed services/product companies with significant experience in interacting with senior client personnel including C-level
- Experience of working in an Agile Scrum environment
- Be proficient in assessing options (e.g. risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
- Can coordinate / collaborate with teams & stakeholders in multiple geographies
- Manage Matrix teams with participants in multiple geographies
- This role requires flexibility in working with various Client and EY stakeholders across the world and in different time zones
- Travel required
Ideally, you’ll also
- Experience in integrated managed services solutions primarily around
- Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
- Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
- Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
- IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change
- You may have certification in TOGAF, PMP & ITIL
- Proficiency in Design Thinking and Agile Methodology
- You will have core understanding of the big four and their got-to-market propositions
What we look for
Ability to extend our reputation in the marketplace
Passion for problem-solving and helping our clients with some of their most complex issues
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
- Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
- Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
- People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
- Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
