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Chief Manager - Customer Engagement (Axis)

AxisMaxlife -
Remote

Apply Now

Job details

9 days ago

Qualifications

Master's degree
Project management
Bachelor's degree
Project leadership
Communication skills

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Position

Cief Manager

Incumbent

Department

Operations- Axis

Function

Operations

Reporting to

Assistant Vice President

Band

Location

Gurgaon- 90C

Team size (D/I)

1-2

JOB SUMMARY

The role involves leading end-to-end digital project delivery for Axis Bank, ensuring seamless coordination across business, operations, technology, and compliance teams. The position requires designing scalable, operations-led solutions aligned with technology architecture, managing testing cycles, and enabling distribution for revenue-driven initiatives. Key responsibilities include regulatory and tech compliance management, cross-functional alignment, and stakeholder engagement. The role also focuses on driving business–tech collaboration to create robust digital insurance journeys, overseeing strategic updates, and supporting content creation for governance committees. Strong project leadership, operational expertise, and the ability to navigate complex stakeholder environments are essential.

KEY RESPONSIBILITIES

End-to-End Project Leadership: Lead Axis Bank digital projects from initiation to deployment to hypercare, ensuring seamless coordination between business, operations, digital, and technology teams.

Operations-Led Solutioning: Design and refine operational processes by aligning them with technology architecture. Ensure that all proposed solutions are practical, scalable, and compliant with operational guidelines.

Cross-Functional Alignment: Navigate and drive diverse teams—marketing, legal, compliance, distribution, operations, and technology—toward a unified project goal.

Testing & Sanity Checks: Oversee testing cycles along with Policy Issuance from the operations side, including UAT, sanity checks, and end-to-end validation to ensure operational readiness.

Distribution Enablement: Work closely with the distribution team to operationally enable and support revenue and growth-oriented digital initiatives.

Regulatory & Tech Compliance Management: Manage day-to-day queries related to technology, compliance, and business operations—such as filings and documentation of CMC queries, and compliance submissions.

Business–Tech Collaboration: Partner with digital tech channel and business teams to co-create solutions that marry business needs with strong tech architecture while ensuring operational adherence.

Stakeholder Management: Build relationships with internal and external stakeholders; facilitate smooth communication and accountability across teams.

Strategy & Tech Updates: Collaborate regularly with tech teams on strategic updates and ongoing enhancements to digital banking insurance journeys. Work with CET Head on Bank GC content creation and other bank updates

Measures of Success

100% adherence to project timelines from initiation to hypercare

Successful deployment of digital projects with zero major post-launch issues.

Reduction in process gaps or manual interventions through operations-led solutioning.

Compliance adherence rate at 100% for all operational processes.

Positive stakeholder feedback score from business, tech, and distribution teams.

Number of projects delivered with cross-functional alignment without escalation.

Ensuring completion of all sanity checks and validations within agreed timelines.

Timely closure of CMC queries within SLA.

Regular delivery of strategic inputs and enhancements for digital journeys.

Desired qualification and experience

Strong project management and cross-functional leadership capabilities

Solid understanding of Insurance systems, operations, and compliance

Ability to translate business and operations requirements into practical tech-enabled processes

Excellent communication, stakeholder management, and problem-solving skills

Experience in Insurance, fintech, or digital transformation preferred

Graduate / Post Graduate in Management

Must have a minimum of 12+ years of experience

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Axis

Posted On

26-May-2026

Apply Now

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