india cluster head Jobs – 108 Open Jobs Today

GM - Cluster Service Head
Vodafone Idea —Mumbai, Maharashtra
- Customer service
- Master's degree
- Bachelor's degree
2h
Cluster Manager-Axis - Kannur
Aditya Birla Group —Kerala
12d
Cluster Head - Wealth - Pune - Baner - MM
TATA Capital —Pune, Maharashtra
- Full-time
- Master's degree
- MBA
Cluster Manager - HDFC - Trichy
Aditya Birla Group —Tamil Nadu
13d
Cluster Head - Affluent Banking
Standard Chartered —Mumbai, Maharashtra
- Management
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
7d
Sales Head
Neeraj bhagat & company —Gujrat, West Bengal
- ₹15,00,000 - ₹30,00,000 a month
- Sales
- Master's degree
- Bachelor's degree
Quick apply
Area Sales Manager/Cluster Head
BioPrime AgriSolutions —Nashik, Maharashtra
- B.Sc
- Master's degree
- Bachelor's degree
Cluster Head - Wealth - Hyderabad - Auto Plaza - MM
TATA Capital —Hyderabad, Telangana
- Full-time
- Master's degree
- MBA
Cluster Manager - Axis- Bongaigaon
Aditya Birla Group —Assam
HDFC BB Cluster Manager- Jagityal
Aditya Birla Group —Andhra Pradesh
Cluster Head - Wealth - Mumbai - Goregaon (E) - MM
TATA Capital —Mumbai, Maharashtra
- Full-time
- Master's degree
- MBA
Cluster Manager TPD Axis Bangalore
Aditya Birla Group —Karnataka
State Head - LAP Sales
SBSHR —Arumbakkam, Chennai, Tamil Nadu
- ₹30,00,000 - ₹42,00,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick apply
13d
Centre Head
Dr.Mohan'S Diabetes Specialities Centre —Vijayawada, Andhra Pradesh
- ₹30,000 - ₹45,000 a month
- Full-time
- Sales
- Business development
- In-person
- Health insurance
Quick apply
3d
Cluster Manager - TPD Axis - Jamshedpur
Aditya Birla Group —Jharkhand
Cluster Manager
CENTREAL BAZAAR INDIA LIMITED —Kottayam, Kerala
- ₹45,000 - ₹55,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
Quick apply
4d
SBU Head
Sun Pharmaceutical Industries Ltd —Mumbai, Maharashtra
- Management
- Master's degree
- MBA
Branch Operations Manager
ODD JOBS —Bareilly, Bareilly, Uttar Pradesh
- ₹40,000 - ₹55,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
2d
Sales Head
Sirohi —Delhi
- ₹24,349.52 - ₹95,455.02 a month
- Full-time
- Business development
- Project management
- In-person
Quick apply
2d
Deputy General Manager/ General Manager
Maklav Insurance Brokers Pvt Ltd —Orissa Coast, Orissa
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Quick apply

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GM - Cluster Service Head

Vodafone Idea -
Mumbai, Maharashtra

Apply Now

Job details

2 hours ago

Qualifications

Customer service
Call center
Master's degree
Bachelor's degree
B2B
Relationship management
Business Administration
MBA
3G
Negotiation
4G/LTE

Full job description

Job Req ID: 49736

Location: Mumbai, Maharashtra, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

To create and implement customer journeys in the cluster, ensure benchmark levels of service across the customer life cycle for Enterprise customers.

To drive customer satisfaction index, for enterprise business products, thereby increasing our wallet share.

2 .Key Accountabilities / Key Result Areas (Max 5)

Strategic

Define & Execute VIBS customer service strategy for fixed & mobility products in the cluster.
Provide thought leadership on local execution and capability to win more in the market place by enabling resources through best practises.

Operational

Manage cluster operations (Mobility &, fixed line), Back Office and Projects fulfilment. Monitor & review SLA compliance for customers across products, intervene proactively to ensure minimum SLA breaches
Build a strong service recovery mechanism through continuous engagement with internal stakeholders and C level customers, thereby creating a strong service proposition.

Developmental

Develop team through continuous training and certification thereby building capabilities, with specific focus on new lines of business (FL, cloud, IOT etc.)

3.Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

15+ years of experience in leading a customer service team with exposure to managing service architecture for Enterprise customers.
Experience in managing CS partners such as call centre vendors, back office operations for a reputed organization
Proven track record in winning in the market place, with adequate B2B experience.

Technical / professional qualifications:

Desired Competencies/ Skills

Powerful influencing/ negotiation skills, effective relationship management skills and proven ability to function within a matrix organization
Experience in handling CS in a B2B environment
Experience in handling FL Service Support

Educational Qualifications

University Degree in Business/ MBA along with technical qualifications, or equivalent qualification

4.Key Performance Indicators (Max 5)

Drive Customer First agenda - RNPS and TNPS Scores

Leverage scale benefits and operating efficiencies – Reduce Cost to serve by building efficiencies in operations through FTR.

Drive core business by winning in our market place - Best in class matrices for leading our value proposition aided by adoption of our digital agenda.

Deliver big bets for driving future growth- Launch of New Services and Products

Churn Management & Customer engagement

5.Job purpose of Direct Reports & Dotted Reports

Direct Reports :

Area Service Manager

Technical service management lead

Fulfilment, Key Projects & Operations Manager

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Apply Now

Refine Your Search

cluster head jobs in india

GM - Cluster Service Head

Cluster Manager-Axis - Kannur

Cluster Head - Wealth - Pune - Baner - MM

Cluster Manager - HDFC - Trichy

Cluster Head - Affluent Banking

Sales Head

Area Sales Manager/Cluster Head

Cluster Head - Wealth - Hyderabad - Auto Plaza - MM

Cluster Manager - Axis- Bongaigaon

HDFC BB Cluster Manager- Jagityal

Cluster Head - Wealth - Mumbai - Goregaon (E) - MM

Cluster Manager TPD Axis Bangalore

State Head - LAP Sales

Centre Head

Cluster Manager - TPD Axis - Jamshedpur

Cluster Manager

SBU Head

Branch Operations Manager

Sales Head

Deputy General Manager/ General Manager

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