remote technical support analyst Jobs – 175 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
5h
Business Analyst
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Salesforce
- Financial services
- Communication skills
- Work from home
Quick apply
2h
Dynamics 365 Technical Solution Architect
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Java
- JavaScript
- SDLC
- Work from home
Quick apply
2h
Senior Business Analyst
Codetoday.io —Remote
- ₹1,30,000 - ₹1,50,000 a month
- Remote
- Azure
- DevOps
- SQL
Quick apply
7d
D365 CRM Technical Consultant
Luxten —Remote
- ₹1,00,677.47 - ₹1,43,399.82 a month
- Remote
- Azure
- Computer Science
- Customer service
Quick apply
IT Functional Analyst
Trellix —Remote
- Remote
- Computer Science
- Bachelor's degree
- Human resources
- Health insurance
- Paid time off
Smartstream IDLM Support Analyst
Luxoft —Remote
- Weekend availability
- Remote
- Oracle
- English
- SQL
Associate Manager, IT
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Management
- Customer service
- Supervising experience
4d
Senior Workday Integrations Lead
TECH NEXT —Remote
- ₹80,000 - ₹90,000 a month
- Full-time
- Remote
- Human resources
- APIs
- Communication skills
Quick apply
7d
Data Intelligence Analyst
Norstella —Remote
- Full-time
- Remote
- Oracle
- SQL
- Analysis skills
- Health insurance
13d
Systems Analyst I
CSG —Remote
- Email
- Remote
- Oracle
- Software troubleshooting
- ERP systems
- Work from home
12d
NetSuite Business System Administrator/Analyst
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Business Analyst
UniAthena —Remote
- Remote
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Team Member (SQL DBA)
MNJ Software —Remote
- Full-time
- Remote
- Oracle
- English
- Master's degree
- Work from home
Location:
Cmercury —Remote
- Remote
- Marketing
- Data analysis skills
- Master's degree
Billing Systems Analyst I
CSG —Remote
- Email
- Remote
- Oracle
- Computer Science
- English
- Work from home
MSD 365 Digital Payment Processing Architect
Recruitment Hub 365 —Remote
- ₹16,00,000 - ₹17,00,000 a year
- Remote
- Bachelor's degree
- IT
- Communication skills
- Work from home
Quick apply
7d
Oracle EBS QA Consultant
Seasia Infotech —Remote
- ₹12,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Oracle
- Computer Science
- ERP systems
- Health insurance
- Work from home
Quick apply
5d
Business Analyst with strong Hotel/Hospitality industry experience
Data PlatformExperts —Remote
- ₹10,00,000 - ₹15,00,000 a year
- Remote
- Hospitality
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
Data Specialist
YipitData —Remote
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule

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technical support analyst jobs near remote

MFT - Associate Support Analyst

hirezy.ai
Remote

Quick apply

Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
5 hours ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

technical support analyst jobs in remote

MFT - Associate Support Analyst

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Senior Business Analyst

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IT Functional Analyst

Smartstream IDLM Support Analyst

Associate Manager, IT

Senior Workday Integrations Lead

Data Intelligence Analyst

Systems Analyst I

NetSuite Business System Administrator/Analyst

Business Analyst

Team Member (SQL DBA)

Location:

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Oracle EBS QA Consultant

Business Analyst with strong Hotel/Hospitality industry experience

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