Kumaran systems Jobs

Customer Relationship Executive
Sri Kumaran Travels —Madurai, Tamil Nadu
- Up to ₹25,000 a month
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
3h
Travel & Immigration Specialist
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Golang Develper/Sr. Dev
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- SQL
- Software development
- APIs
Digital Content & Marketing Specialist
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Remote
- Salesforce
- Master's degree
- Bachelor's degree
Technical Architect (Golang+ AWS)
Kumaran Systems —Siruseri, Chennai, Tamil Nadu
- Full-time
- DevOps
- System design
- Databases
Sales Executive – Car Showroom
GANESH CARS PVT.LTD —Vellore, Tamil Nadu
- ₹15,000 - ₹35,000 a month
- Weekend availability
- Customer service
- Bachelor's degree
- Driving
Quick apply
2d
AI Architect
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Azure
- Engineering
- System design
CCTV Technician
Sree Kumaran Thangamaligai —Avanashi, Tamil Nadu
- From ₹20,000 a month
- Full-time
- Schematics
- Software troubleshooting
- Travel
- Cell phone reimbursement
- Food provided
Quick apply
2d

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Customer Relationship Executive

Sri Kumaran Travels
Madurai, Tamil Nadu

Quick apply

Job details

Permanent | Part-time | Fresher
Up to ₹25,000 a month
3 hours ago

Qualifications

Telugu
Customer service
English
Microsoft Office
Tamil
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Job Summary

We are seeking a customer-focused and proactive Customer Care Executive to join our bus travel operations team. The ideal candidate will be responsible for ensuring a seamless customer experience before, during, and after travel. Key responsibilities include conducting pre-boarding confirmation calls, collecting post-travel feedback, managing customer complaints, resolving travel-related issues, and maintaining high levels of customer satisfaction.

Key ResponsibilitiesCustomer Communication

Conduct pre-boarding calls to passengers to confirm travel details, boarding points, reporting times, and special requirements.
Make post-travel feedback calls to gather customer insights and measure satisfaction levels.
Respond to customer inquiries through phone, email, WhatsApp, and other communication channels.

Complaint Management

Receive, record, and investigate customer complaints related to bookings, boarding, delays, staff behavior, baggage, and other travel-related concerns.
Coordinate with operations, drivers, onboard staff, and other departments to resolve complaints promptly.
Ensure all complaints are closed within the defined service timelines and maintain proper documentation.

Customer Issue Resolution

Assist customers with booking modifications, cancellations, refunds, boarding assistance, and travel-related concerns.
Provide accurate information regarding schedules, routes, boarding locations, and company policies.
Escalate complex issues to the appropriate teams and follow up until resolution.

Customer Experience Enhancement

Proactively identify customer concerns and recommend service improvements.
Maintain a positive and professional attitude while handling customer interactions.
Build strong customer relationships to improve loyalty and repeat business.

Reporting & Documentation

Maintain records of customer interactions, feedback, complaints, and resolutions in the CRM or company systems.
Prepare daily and weekly reports on customer feedback, complaint trends, and service performance metrics.

Required Qualifications

Bachelor's degree or equivalent qualification preferred.
1–3 years of experience in customer service, customer support, call center, travel, transportation, or hospitality industries.
Freshers with excellent communication skills may also apply.

Required Skills

Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving abilities.
Ability to handle difficult customer situations professionally and calmly.
Good organizational and follow-up skills.
Proficiency in MS Office and CRM/customer support tools.
Ability to work in shifts, weekends, and holidays as required by business operations.

Key Performance Indicators (KPIs)

Pre-boarding call completion rate.
Customer satisfaction (CSAT) score.
Complaint resolution turnaround time.
First-contact resolution rate.
Post-travel feedback collection rate.
Customer retention and repeat travel indicators.

What We Offer

Competitive salary and incentives.
Career growth opportunities within the travel and transportation industry.
Supportive and dynamic work environment.
Training and professional development programs.

Pay: Up to ₹25,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

Customer Relationship Executive

Travel & Immigration Specialist

Golang Develper/Sr. Dev

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Technical Architect (Golang+ AWS)

Sales Executive – Car Showroom

AI Architect

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