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Application Support Engineer

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Jira
CI/CD
Writing skills
Test automation
Selenium
Git
Confluence
Continuous integration
APIs
Agile
TypeScript

Full job description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Selenium
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As Sr. Quality Engineering Lead, you are responsible for end-to-end quality ownership across E&D deliverables, ensuring that Testing processes are followed, planned and executed effectively, and automation assets meet quality standards. The role drives risk-based, shift left, component, functional testing, in-sprint automation, and release confidence through measurable quality outcomes and strong stakeholder partnership.

Roles & Responsibilities:
Quality Strategy & Planning

Own the E&D test strategy across functional, integration, regression, and end-to-end validation
Create and maintain test plans, test cases, and execution approach aligned to sprint/release cadence.
Apply: automate high-ROI stable flows use manual testing for exploratory/volatile areas. In Sprint automation for areas which is required.
Define entry/exit criteria, test scheduling, and estimation for sprint and release testing.
Stakeholder Communication on the Test Strategy, Test plan and sign off

Test Execution & Release Readiness

Lead and execute the Testing across Test Environments and if needed Dev region as well
Test data strategy: synthetic data, data seeding, environment stability patterns.
Drive defect lifecycle: severity-based prioritization, triage, root-cause alignment, and prevention mindset.
Ensure traceability and evidence retention for audit/compliance-ready testing.

Automation Leadership (Playwright + TypeScript)

Lead/guide test automation using Playwright + TypeScript, including framework standards (POM, tagging, reporting, multi-env runs.
Establish automation governance: stable locator strategy, flakiness control, refactoring cadence, and CI reliability.
Ensure baseline skills and onboarding readiness across the team (TypeScript, Playwright APIs, API testing, CI/CD basics, Git workflows).

Agile Operating Model & Collaboration

Partner with Product/Engineering in an Agile model (e.g., scrum pods and cross-pod E2E coordination)
Communicate findings clearly to technical and non-technical stakeholders manage expectations through structured updates.
Provide knowledge transfer across distributed teams and support cross-geo collaboration.

Metrics & Continuous Improvement

Track and report QE metrics such as automation coverage, execution time, stability trends, and defect leakage.
Identify improvement opportunities and implement more effective methods to increase quality and reduce cost/time
RCA and Lesson Learnt Document
JIRA & Confluence

Professional & Technical Skills:

Must Have Skills:

Core QA / QE Leadership

5+ years working with software developers and project teams.
3+ years writing/executing test scripts experience in both manual and automated testing.
Strong test design: ability to design tests to identify and mitigate risk across different testing types (functional, E2E).
Experience testing across channels (web/mobile/ where relevant).
Defect reporting expertise: clear bug reports, reproducible steps, objective feedback to engineering.
Ability to manage multiple priorities and communicate effectively across audiences.

Automation & Modern Tooling Baseline

Hands-on working knowledge of:
TypeScript and Playwright
API testing fundamentals
Automation framework fundamentals: Basic Understanding
Delivery & Governance
Experience aligning QA work to Agile delivery flow (planning in-sprint testing/automation sprint-end regression & signoff).
Ability to drive standards, metrics, ROI mindset, and compliance expectations for QE deliverables

Additional Information:

The candidate should have minimum 12 years of experience in Selenium.
This position is based at our Pune office.
A 15 years full time education is required.
Willingness to work in shift B (11 to 9 or 12 to 10)

15 years full time education

Apply Now

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