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Customer Services Manager

FrieslandCampina -
Rangafala, West Bengal

Apply Now

Job details

6 hours ago

Qualifications

Management
Customer service
Supply chain
Master's degree
Supply chain management

Full job description

Beschrijving van de vacature

Functietitel: Customer Services Manager

Vacaturelocatie (kort): NGA,

Discipline: Supply Chain & Logistics

Career Site Contract Hours: 32-40

Solliciteer direct

Koptekst voor beschrijving van de vacature:

This job contributes to FrieslandCampina’ s success by ensuring the high level of competence in the Customer Care Area. The Customer Care department is responsible for a customer focused， efficient the Order to Cash process to deliver and invoice our products to our customer with the requested amount， quality and information at the desired timeslot at the lowest costs and highest customer satisfaction.

He/she will manage and co-ordinate all activities of customer service team within the Nigeria Supply chain organization， to deliver the optimum Customer service possible to Customers.

Beschrijving van de vacature:

What we ask

5 years expert knowledge in Customer Service - Master’s/Professional degree， preferably in Supply Chain Management (added advantage).
Experience in working in multi-functional groups.
Knowledge of Customer Care/Service processes
Knowledge of and worked in Supply Chain environments of either FMCG or large retailers

What we offer

A dynamic， challenging， and innovative work environment.
We believe in nourishing growth and offer training and personal development.

Vacancy description

Order Management & Customer Service Operations

Supervise order processing for all supply points.
Ensure analysis of Order Status Reports for all supply points.
Manage and monitor haulage plans; track shipments to ensure on ‑ time delivery to customers.
Confirm invoicing and receipt of shipping documents; ensure timely delivery to customers.

Performance Management

Deliver key KPIs: OTIF， primary sales volume achievement， cost savings， and cost avoidance.
Project monthly sales and highlight risks weekly.

People Management & Leadership

Set objectives for the Customer Service (CS) team.

Conduct mid ‑ year and year ‑ end appraisals for the CS team.
Leads and develops a team (incl. team leads if applicable) through coaching and feedback to maximize performance of themselves and their respective teams.
Be a supportive and active team member， creating an inspiring environment enabling development and growth
Foster the reputation of the team as the expert in in their field by building strong bonds of trust and confidence with internal and external stakeholders
Support to stakeholders to generate change management momentum needed within their own teams
Establish and optimize team processes to balance dynamic business priorities
Embed mechanisms that allow oversight of active projects， resource allocation， tracking to completion and ‘telling the story’

Ensure an adequate organization and staffing of the department， set up training and staff plans， organizing work meetings and pay attention to personnel management.

Complaint Management

Drives the execution of careful complaint management; provide QA department with full information on complaints and customers with full and clear information.

Supply Chain Optimization， Reporting & Innovation

Provide reports， analysis， and innovative solutions to the Customer Supply Chain Manager/Director.
Facilitate credit claims by distributo

Voettekst voor beschrijving van de vacature:

Finance， Sales and Commercial Teams， external customers

Solliciteer direct

Recruiter:

Recruiter email:

Career Site Show Contact Details Recruiter: Nee

Waarom jij bij ons wilt werken:

Een inspirerend doel

Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.

Een coöperatieve cultuur

Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.

Een tastbare impact

Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.

Jouw groei is onze groei

We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.

Heb je vragen?

Neem gerust contact op met onze recruiter

✉

[email protected]

Apply Now

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