Malayalam night Jobs

Operations Executive
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- Microsoft Powerpoint
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- Health insurance
- Paid time off
Quick apply
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- Online application
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Trainee Dental Nurse / Chairside Assistant
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Customer Support Executive (CSE)
LISCOM SOLUTIONS & SERVICES PVT. LTD —Kalamassery, Kochi, Kerala
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Pantry Boy / F&B Service Executive
Infinity Protections —Infopark-Kochi, Kochi, Kerala
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Business Development Associate (Admissions & Course Sales)
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Business Development Assistant (Admissions & Course Sales)
Suha Digi Tech —Kochi, Kerala
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Operations Executive

Access Home Lab Solutions LLP
Thrissur, Kerala

Quick apply

Job details

Permanent | Fresher | Full-time
₹12,000 - ₹18,000 a month
9 hours ago

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Operations management
Project coordination
Malayalam
English
Microsoft Office
Bachelor's degree
Data entry
Computer skills
Customer support
Billing
Communication skills

Full job description

Department

Operations

Reporting To

Operations Manager / Operations Lead

Job Summary

The Operations Executive is responsible for managing end-to-end phlebotomy and diagnostic operations across assigned locations. This includes handling customer orders, coordinating phlebotomists and field agents, monitoring sample collection and timely laboratory drop-offs, managing billing and payments, and ensuring accurate documentation of all operational and customer communications. The role requires strong coordination, attention to detail, and the ability to manage time-sensitive healthcare operations while maintaining high service quality and customer satisfaction.

Roles & Responsibilities

Take on-call customer bookings and create orders accurately in the system.
Provide information on test preparation, sample collection procedures, and expected report timelines.
Verify that booking confirmations, updates, and reports are sent to customers via WhatsApp/SMS/email.
Track and validate message delivery status (sent / delivered / read) and log confirmations.
Log all customer communications including queries and instructions such as cancellations, reschedules and refund-related conversations.
Upload and map copies of customer invoices and vendor bills to the corresponding orders in the system.
Assign phlebotomists for next-day orders and share the finalized schedule with them by 8:45 PM daily.
Work closely with phlebotomists while monitoring live orders to ensure timely sample collection as per scheduled slots.
Identify delays and take immediate action by reallocating phlebotomists or rescheduling time slots.
Arrange appropriate sample transportation via in-person handover, courier, or logistics partners.
Track sample movement and escalate delays immediately.
Coordinate with laboratories for sample pickup, processing, and report delivery.
Monitor reports to ensure delivery as per agreed Turnaround Time (TAT).
Follow up on TAT-crossed results and schedule future follow-ups.
Share finalized reports with customers and B2B clients via Odoo or approved channels.
Arrange sample transporters for B2B collections from hospitals and Labs.
Coordinate B2B sample pickup, transportation, handover to laboratories, processing, and timely report delivery.
Create and verify B2B orders in the system.
Invoice B2B clients strictly as per MoU terms and conditions.
Track B2B payments and follow up for timely closures.
Maintain and update price lists as per laboratory rates and communicated discounts.
Verify customer billing to ensure:(1).Correct test pricing and discounts. (2.). Accurate collection charges. (3.). Proper payment mode and payment receipt
Ensure full collection of test amounts from customers.
Verify laboratory invoices and vendor bills by:(1). Matching with agreed price lists, (2). Cross-checking bill descriptions, discounts, and quantities, (3). Mapping physical bills to system references
Identify discrepancies and coordinate with labs/vendors for resolution.
Process customer refunds for excess or incorrect charges.
Generate agent settlements, including daily settlements for delivery and field agents
Ensure timely deposit of cash collected by phlebotomists into the company bank account.
Handle settlements for phlebotomists, transporters, and vendors.
Check emails, system notifications, and messages for updates and escalations.
Review pending tasks from the previous day, including bookings received after working hours and pending or delayed reports, and prioritize urgent issues accordingly.
Communicate priorities clearly to teams, labs, transporters, and vendors.

Preferred Qualifications

Bachelor’s degree in any discipline
Computer proficiency (data entry, email, billing system)

Good to have

Prior experience in healthcare operations is desirable.
Open to fresh graduates as well. Freshers with strong communication and coordination skills will be provided training.
Working knowledge of MS Office (Excel, Word, PowerPoint) is a plus
Excellent communication and interpersonal skills.
Fluent in English & Malayalam

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:

Thrissur, Kerala (680001): Reliably commute or planning to relocate before starting work (Preferred)

Education:

Bachelor's (Preferred)

Experience:

Operations management: 1 year (Preferred)
Customer support: 1 year (Preferred)

Location:

Thrissur, Kerala (680001) (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

Quick apply

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