Punjab Customer experience associate Jobs – 96 Open Jobs Today

Assistant Manager Front Desk
Marriott International, Inc —Amritsar, Punjab
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Data Analyst
HRS —Mohali, Punjab
- Computer Science
- English
- SQL
9d
Customer Support Executive (CSE)
LIV INDIA MANAGEMENT PVT LTD —Mohali, Punjab
- ₹10,460.55 - ₹25,000.00 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Retail Sales Associate
Talentxplore —Zirakpur, Punjab
- ₹20,086.00 - ₹25,000.25 a month
- Weekend availability
- Inventory management
- Customer service
- 12th Pass
Quick apply
BDE (Business Development Executive)
ACH pvt ltd —Zirakpur, Punjab
- From ₹25,000 a month
- Full-time
- Social media management
- Recruiting
- In-person
Quick apply
International Sale Associate
AA FOOD FACTORY —Lalru, Punjab
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Microsoft Office
- Food provided
Quick apply
Sr. Relationship Manager
Chocovic —Ludhiana, Punjab
- ₹27,000 - ₹35,000 a month
- Full-time
- CRM software
- Management
- Microsoft Office
Quick apply
Junior Process Associate - Payment Posting (RCM)
3D Solutions LLC —Mohali, Punjab
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Data entry
- In-person
Quick apply
14d
Job Description: Associate Professor / Professor – Tourism
Chandigarh University —Mohali, Punjab
- ₹50,285.71 - ₹1,22,991.10 a month
- Full-time
- Hospitality
- Doctoral degree
- B.Sc
Quick apply
Customer Service Representative
Varuni Associate —Ludhiana, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Customer Support Associate
Escape Media —Mohali, Punjab
- ₹10,368.29 - ₹24,169.58 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
BPO Associate
Meadbery —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- ₹23,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Front Office Team Leader
Espire hospitality —Amritsar, Punjab
- ₹9,521.51 - ₹24,000.00 a month
- Full-time
- Hospitality
- English
- Microsoft Office
- Health insurance
- Food provided
Quick apply
Associate Director Operations
Sagility —Phase 2, Jalandhar, Punjab
- Customer service
- Data analysis skills
- Administrative experience
WHS Officer
ASSPL - Maharashtra —Ludhiana, Punjab
- Full-time
- Microsoft Office
- Communication skills
Area Manager
ASSPL - Punjab —Ludhiana, Punjab
- Full-time
- Bachelor's degree
Service Coordinator
Varuni Associate —Ludhiana, Punjab
- ₹22,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Communication skills
Quick apply
Retail Sales Associates
Innovative Techno Institute —Bathinda, Punjab
- ₹9,000 a month
- Customer service
- English
- 12th Pass
Business Development Associate
Amar petro chemicals(Sharp International) —Giaspura, Ludhiana, Punjab
- ₹15,000.00 - ₹41,020.16 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Immigration Sales Associate
D2 Global —Ludhiana, Punjab
- ₹10,000 - ₹25,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply

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Assistant Manager Front Desk

Marriott International, Inc -
Amritsar, Punjab

Apply Now

Job details

Full-time

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26050874
Job CategoryRooms & Guest Services Operations
Location360 Mall Road, Amritsar, Punjab, India, 143001
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

customer experience associate jobs in punjab

Assistant Manager Front Desk

Data Analyst

Customer Support Executive (CSE)

Retail Sales Associate

BDE (Business Development Executive)

International Sale Associate

Sr. Relationship Manager

Junior Process Associate - Payment Posting (RCM)

Job Description: Associate Professor / Professor – Tourism

Customer Service Representative

Customer Support Associate

BPO Associate

Front Office Team Leader

Associate Director Operations

WHS Officer

Area Manager

Service Coordinator

Retail Sales Associates

Business Development Associate

Immigration Sales Associate

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