Operations manager international bpo Jobs

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Data Quality Team Lead – Mumbai - Full-time

BARE International -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹6,00,000 - ₹7,20,000 a year
10 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Management
Atlassian Bamboo
English
Research
Market research
Bachelor's degree
Pivot tables
Proofreading
Communication skills
Editing

Full job description

POSITION AVAILABLE : Data Quality Team Lead – Mumbai - Fulltime

Position Summary: Support and lead day-to-day management of the Data Quality Department for a world-class Customer Experience (CX) Research firm. Oversee reporting, communication coordination, and workloads while ensuring the data BARE sends to clients is accurate, clear, and impactful.

Essential Duties:
Editing

Perform all editing and data checking duties associated with an editor position for premium clients and for editors training on new projects as assigned by the General Manager.
Own the day-to-day execution of editing processes, procedures, data checking tools, and documentation.
Monitor editor performance and communicate feedback to the General Manager with supporting data.
Decrease scope for error, provide client value add, and improve average editing time through continuous feedback and training of data quality team.
Other duties as assigned within the parameters of the role.

Managing Projects & KPIs

Work with the GM for monthly planning coverage, projections, and budget.
Manage editor invoicing and editor invoicing reports, event log reports and event stats reports.
Manage the weekly Turn Around Time (TAT) report.
Track quality through Performance Analysis Tracking (PAT) reporting.
Identify and escalate repeated quality errors, training gaps, process issues, and urgent client/reporting concerns to the General Manager, while supporting timely resolution and corrective action.
Support in recruiting, onboarding and training internal and external DQ Team Members.
Coordinate editor requests and client queries, ensuring timely resolution and escalation where required.
Generate system-related and other reports as required.

People Management

Train, motivate, and provide feedback to all editors.
Coach team members and IC editors as needed.
Work closely with the General Manager with planning, allocation, and monitoring of internal and external editor schedules and workloads to ensure timely and accurate delivery.
Ensure final report quality, data accuracy, consistency, and client-readiness through regular audits, spot checks, feedback, and corrective action.
Celebrate and communicate individual successes.

Attend Global Data Quality and IN Operations monthly meetings as requested.
Lead weekly IN Data Quality Team Meetings.

Associated Knowledge/Skills/Abilities Required:

Graduate with a minimum of 3–4+ years of experience in proofreading/content editing and at least 2+ years of team handling experience.
Knowledge of Microsoft365 Suite (Outlook, Word, Excel, PPT and Publisher).
Daily use of Microsoft Teams and Outlook
Frequent use of Excel (knowledge of creating formulas and pivot tables helpful)
Customer Experience Research / Mystery Shop Industry experience preferred.
Experience as a mystery shopper is preferred.
Languages: thorough grammatical knowledge of the American English language.
Knowledge and use of proper communication techniques, especially e-mail etiquette.

Competency Skills:

Proficient in spelling, grammar, and proofreading. Excellent written and verbal communication of the American English language.
History of providing excellent outcomes while under pressure.
Record of positively reacting to constructive feedback; easily adapts to and accepts change.
Ability to ask for help and clarification when needed.
History of providing feedback professionally and kindly.
Proven ability to understand client requirements and deliver on them accordingly.
Ability to work independently and within a team setting.
Demonstrated ability to think analytically and identify and correct inconsistencies.
History of taking an action-oriented and results-focused approach to responsibilities and objectives.
Proven record of managing time and resources effectively.
Demonstrated history of sound judgement and discreetly handling confidential or proprietary information.
Models BARE's values of diversity, respect, transparency, teamwork, excellence, and integrity.
Demonstrated respect for people of all cultures and diversity.

Approaches work (and life) with passion, dedication, and humour.

Reports to General Manager - India.

Location – Mumbai (During training at site followed by hybrid)

Industry – Market Research / Customer Experience Research / Mystery Shopping / KPO / BPO.

Salary offered – INR 6.00 LPA to INR 7.20 LPA. (Final salary will be determined based on the candidate’s experience, current/last drawn compensation, and internal budget.)

If you find the above skill sets matching to your experience, please send your updated CV to [email protected]

Company Profile:
BARE International is a US-based, global customer experience consulting firm with 39 years of experience. The company set the industry standard as the largest independent provider of customer experience research. BARE International has global coverage with 13 Offices around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients that strategically impact the improvement of their customer experience.

Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. Join BARE for a close-knit work environment and global entrepreneurial experience!

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Policy. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform.

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