Engineer l4 Jobs

Technical Support Engineer
UNBOXROBOTICS LABS PRIVATE LIMITED —Pune, Maharashtra
- Management
- Engineering
- Bachelor's degree
Quick apply
Quality Control Manager
Titan Company —Bengaluru, Karnataka
- Electrical experience
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Senior Manager - Central Engineering Services
Gujarat Fluorochemicals —Gujarat
- Bachelor's degree
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Kodo Technologies —Mumbai, Maharashtra
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Hudson Manpower —Jammu and Kashmir
- Full-time
- English
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JumpCloud —Remote
- Full-time
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- English
- AWS
- Machine learning
Quick apply
Civil Engineer - KSA | Oil & Gas / Refinery - L3
Hudson Manpower —Jammu and Kashmir
- Full-time
- Civil engineering
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Track Manager - Cisco Identity Services Engine (ISE)
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
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1d
Manager
LatentView Analytics —Bengaluru, Karnataka
- Azure
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- Master's degree
22h
Sr Systems Support Engineer
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Azure
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Technical Design Executive
Titan Company —Hosur, Tamil Nadu
- Microsoft Powerpoint
- AutoCAD
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Senior IP Operations Engineer Nokia Account
TronMatrix LLP —Chennai, Tamil Nadu
- ₹7,50,000 - ₹11,50,000 a year
- Email
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Systems Administration Specialist
NTT Ltd —Bengaluru, Karnataka
- Weekend availability
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- Java
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12d
Senior Platform Engineer Junior (Architect)
Infosys Limited —Hyderabad, Telangana
- Full-time
- Oracle
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Senior Software Engineer
Plume —Hyderabad, Telangana
- Software troubleshooting
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Requirement Planning Engineer
Advanced Institute of Nondestructive Testing & Training (ANDT) —Ahmedabad, Gujarat
- Microsoft Powerpoint
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- Bachelor's degree
Lead Nodejs Developer
Unified Infotech —Kolkata, West Bengal
- Full-time
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- Master's degree
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Site Project Engineer - Mechanical
Vertiv —Thane District, Maharashtra
- Project management
- Electrical experience
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Hardware Engineer (Mobile Computer)
Chainway India Pvt Ltd —Gurugram, Haryana
- ₹15,000 - ₹27,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Cell phone reimbursement
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Technical Support Engineer

UNBOXROBOTICS LABS PRIVATE LIMITED -
Pune, Maharashtra

Quick apply

Job details

Qualifications

Jira
Power BI
Management
Engineering
Technical support
Bachelor's degree
ServiceNow
Manufacturing
Robotics
Leadership
Communication skills

Full job description

Job Title: Level 4 (L4) Support Lead / Manager

Role Overview

The L4 Support Lead will be responsible for ensuring high-quality site operations, establishing robust support processes, and leading high-performing teams. This role requires strong technical expertise, leadership capability, and the ability to drive continuous improvement across support functions.

Key Responsibilities

1. Site Support & Operations (40%)

Lead and manage critical on-site and off-site support activities across multiple locations.
Handle complex escalations and ensure timely resolution of high-impact issues.
Coordinate with engineering, product, and operations teams to stabilize site performance.
Monitor site KPIs, TAT, uptime, and service quality metrics.
Support site go-lives, expansions, and hypercare phases.
Conduct root cause analysis (RCA) and implement preventive actions.

2. Process Setup & Optimization (20%)

Design, implement, and standardize support processes, SOPs, and workflows.
Establish escalation matrices, documentation standards, and compliance mechanisms.
Drive automation initiatives for reporting, monitoring, and ticket management.
Improve process hygiene, closure quality, and audit readiness.
Create dashboards and analytics for performance tracking.

3. People Management & Leadership (40%)

Lead, mentor, and develop L1–L3 support teams and site engineers.
Plan manpower allocation, shifts, and skill development programs.
Conduct performance reviews, coaching sessions, and capability assessments.
Drive team engagement, accountability, and ownership culture.
Resolve conflicts and ensure high morale and productivity.
Build succession plans and identify future leaders.

Key Skills & Competencies

Strong technical and operational troubleshooting skills
Excellent stakeholder and customer management
Process design and improvement expertise
Team leadership and people development
Analytical mindset with KPI-driven execution
Strong communication and decision-making ability

Qualifications & Experience

Bachelor’s degree in Engineering / Technology / Operations / Management
7+ years of experience in technical support, site operations, or service delivery
3+ years in a leadership or managerial role
Experience in automation, robotics, manufacturing, or large-scale deployments (preferred)
Exposure to tools like JIRA, ServiceNow, Power BI, or similar platforms (preferred)

Quick apply

Refine Your Search

Technical Support Engineer

Quality Control Manager

Senior Manager - Central Engineering Services

Dev Ops Engineer

Mechanical Engineer (Blasting & Painting) - KSA | Oil & Gas / Refinery - L3

New Product Development Manager

Senior Software Engineer, Security Engineering - India

Civil Engineer - KSA | Oil & Gas / Refinery - L3

Track Manager - Cisco Identity Services Engine (ISE)

Manager

Sr Systems Support Engineer

Technical Design Executive

Senior IP Operations Engineer Nokia Account

Systems Administration Specialist

Senior Platform Engineer Junior (Architect)

Senior Software Engineer

Requirement Planning Engineer

Lead Nodejs Developer

Site Project Engineer - Mechanical

Hardware Engineer (Mobile Computer)

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