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ITS System Admin/Engr II (CIS), Corporate Infrastructure Product Management

ADCI - Karnataka - A66 -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

TCP
Data center experience
Software deployment
Embedded software
Network protocols
Systems engineering
DNS
Scalability
Web services
TCP/IP

Full job description

DESCRIPTION

We are looking for a Systems Engineer to join the CIPM AUX Engineering team and own the technical execution layer of our power infrastructure lifecycle program. This is an embedded engineering role within a product management team; you will be the technical hands and eyes of the auxiliary power space, working alongside the Technical Infrastructure Program Manager (TIPM) who coordinates and owns the overall program.

You will lead lab testing and validation of UPS systems, PDUs, and energy management platforms; execute and support pilot deployments at corporate office sites; create and maintain deployment runbooks, firmware control documentation, and RMA processes; and track the health, compliance, and configuration integrity of the production AUX fleet. You will consult on power requirements for Core Network and Compute hardware, evaluate new auxiliary platforms and management software, and ensure that all products meet CIS standards before handover to delivery teams.

This role is ideal for an engineer who thrives at the intersection of hands-on power infrastructure work and structured program execution, and who wants to grow their impact in a team that directly shapes energy management strategy at Amazon scale.

Key job responsibilities
Fleet Lifecycle & Health Supervision

Review quarterly all production Golden Configs (GC)
Review quarterly firmware status for AUX fleet
Review quarterly product catalog and runbooks
Warranty monitoring and troubleshooting
Coordinate firmware patching schedule with site teams
Provide Tier-3 on-call support for technically complex AUX issues
Manage ticket queue of technical product issues or documentation updates
Log defects in tracker; warranty deployments to confirm process is self-service

Lab Testing & Pilot Execution

Lead lab proof of concept testing for new UPS/PDU platforms and management software
Review new product pilot requirements
Pilot site execution — shadow and reverse shadow deployments
Conduct training sessions for OID on AUX deployment procedures
Shadow/reverse shadow knowledge transfer for new UPS/PDU products
Create and deliver Lunch & Learn sessions for new auxiliary device standards
Adhere to CIS standards (develop runbook, coordinate initial integration with SBA and internal tooling)
Review lab changes, track AUX inventory, propose infrastructure changes to support testing
Track proof of concept hardware (AUX, Core, Compute) installation and testing requirements

Technical Documentation

Build deployment runbooks (create, validate, iterate)
Build migration/LCR runbooks (create, validate, iterate)
Build maintenance and service tracking runbook
Update monitoring runbook for new products
Update firmware control document for CVE remediation
Develop RMA process for auxiliary devices
Define, test, and release password management process
Maintain comprehensive tracking of configuration changes within corporate asset management and EMS platforms
Maintain comprehensive process to track maintenance and incidents
Test and implement process improvements or technology upgrades to enhance power reliability and operational efficiency

Technical Design & Standards Ownership
Define and validate technical designs for compute infrastructure deployments
Validate Bill of Materials (BoM) specifications against site and service requirements
Help defining hardware configuration tiers to serve multiple customer profiles and budget constraints
Support vendor evaluation and platform certification efforts, including technical validation of alternative compute platforms
Automation & Tooling

Test, review, and approve automation processes for AUX infrastructure
Automation review and testing for deployment and maintenance workflows

Post-Deployment Supervision & Knowledge Transfer

Warranty monitoring, troubleshooting, and validation
On-call for Tier-3 issues
Manage ticket queue of technical product issues or documentation updates
Coordinate firmware patching schedule with site teams
Warranty deployments to confirm process is self-service
Log defects in tracker

About the team
Corporate Infrastructure Product Management (CIPM) is responsible for the hardware fleet lifecycle of Amazon's corporate infrastructure, encompassing vendor and platform strategy, firmware and patching compliance, fleet inventory and lifecycle management, and hardware capacity planning. CIPM serves as both product owner and strategic driver of the infrastructure hardware roadmap, collaborating closely with partner engineering and deployment teams across the organization.
Within CIPM, the Auxiliary (AUX) Engineering function owns the power distribution and energy management layer that underpins all corporate office infrastructure. The team manages a global fleet of auxiliary power hardware — including UPS systems, PDUs, and environment sensors — across corporate office sites worldwide. This fleet provides reliable, efficient power distribution and power supply to every CIS-hosted product deployed in corporate offices, covering new builds, lifecycle replacements (LCR), expansions, maintenance, and proof of concept programs. The team onboards new auxiliary products through a repeatable process and validates them against CIS standards and site-specific requirements, ensuring consistent power reliability at Amazon scale.

BASIC QUALIFICATIONS

5+ years of systems engineering experience
Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems
Experience with power management and power monitoring systems
Experience with enterprise UPS/PDU platforms from major manufacturers (APC/Schneider Electric, Eaton, Vertiv, or equivalent)

PREFERRED QUALIFICATIONS

Knowledge of TCP/IP and networking protocols such as HTTP and DNS
Experience working in 24/7 production environment
Experience with service-oriented architecture and web services
Exposure to lifecycle replacement programs or hardware end-of-life/end-of-support planning
Experience developing or managing RMA processes and warranty tracking for hardware fleets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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