Noida Uttar Pradesh Senior operations associate Jobs – 152 Open Jobs Today

Manager Business Process Solutions / RR-0376200
DXC Technology —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
1h
Associate Director- Leadership and Management Delivery
Accenture —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Business Administration
- Training & development
Senior Business Operations Analyst
Conduent Business Services India LLP —Noida, Uttar Pradesh
- Email
- Microsoft Excel
- SQL
- Bachelor's degree
Sr. Associate - BCM - Asset & Wealth Management 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Senior Associate - Technology Services
MetLife —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IN_Senior Associate_ D365 F&O Technical_MS Dynamics_Advisory_Noida
PwC —Noida, Uttar Pradesh
- Full-time
- Azure
- ERP systems
- Master's degree
Quality Analyst - Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
Human Resources Manager
Starclinch —Okhla, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Office
- Human resources
- Recruiting
- Health insurance
- Paid time off
Quick apply
14d
Senior Business Associate
Porter —Noida, Uttar Pradesh
- Microsoft Excel
- SQL
- Analysis skills
Senior Process Associate
IMPACCT Offshore Consulting Pvt LTD —Noida Sector 16, Noida, Uttar Pradesh
- ₹2,40,000 - ₹6,50,000 a year
- Full-time
- Walk-in
- English
- Bachelor's degree
- Accounting
- Food provided
Quick apply
5d
4448 -Associate Director- Implementation Engineering
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Azure
- AWS
- AI
- Health insurance
Quick apply
Senior Accounts Executive
CR and Associate LLP —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Food provided
Quick apply
Business Development Associate
vikava labs —Surajpur, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Full-time
- Merchandising
- Master's degree
- Presentation skills
Quick apply
Senior Executive-Business Process & Service Excellence -Quality Excellence
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior Associate, Treasures Bancassurance Specialist, Consumer Banking Group
DBS Bank —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- MBA
Sr. Business Development Associate (Super)
Testbook —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- English
- Communication skills
Customer Support Associate
ARB Accessories Pvt Ltd —Greater Noida, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Health insurance
- Food provided
Quick apply
1d
Patch/Deployment Management
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Windows
Banking Operations Senior Associate
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Communication skills
Associate/Senior Associate - BDG/4760 - Technology Services
BDO India —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Databases

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Manager Business Process Solutions / RR-0376200

DXC Technology -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Microsoft Powerpoint
CRM software
Power BI
Microsoft Excel
Management
Microsoft Office
Master's degree
Analysis skills
Bachelor's degree
Customer relationship management
Relationship management
MBA
Leadership
Communication skills

Full job description

Job Description:

Key Responsibilities includes:

1. Team Leadership & Development

Lead, mentor, and manage a team comprising Process Associates and SME.
Monitor individual and team performance, offering regular coaching and support to

enhance productivity and quality.

Foster a positive, motivated, and engaged team environment.

2. Operational Management

Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations.
Manage escalations, resolve client and customer concerns, and address overpayment issues promptly.
Conduct regular performance evaluations and monthly one-on-one sessions.
Bring hands-on experience in managing process migrations and system conversions.

3. Process Optimization

Identify gaps and opportunities for process improvement and efficiency.
Collaborate closely with quality, training, and workforce management teams to drive continuous improvement.
Support automation and digitization initiatives wherever applicable.

4. Reporting & Insights

Prepare and analyse daily, weekly, and monthly operational reports.
Share actionable insights and strategic recommendations with senior leadership and clients.
Track and report key metrics such as team performance, attrition, and attendance.

5. Client Communication

Maintain regular communication with onshore counterparts to align on expectations,

process updates, and changes.

6. Agency & Producer Solution Management

Oversee end-to-end agency and producer administration activities, including agent onboarding, maintenance of licensing and appointment records, profile updates, and compliance with carrier and regulatory requirements.
Manage commission-related operations such as validating commission setups, coordinating payout accuracy, investigating discrepancies, and resolving producer inquiries within defined turnaround times.
Drive process governance and service excellence by monitoring workflow accuracy, partnering with internal and onshore stakeholders on escalations, and identifying opportunities to improve efficiency, controls, and producer experience.

Skills/Knowledge/Experience required

10+ years into US Insurance operations, preferably Life and annuities (including 3–5 years in a leadership role)
Proven leadership abilities with strong people management skills.
Excellent communication and interpersonal skills to effectively engage with teams and stakeholders.
Strong analytical mindset with a data-driven approach to decision-making.
Experience in client relationship management and stakeholder coordination.
Solid understanding of key operational metrics such as AHT, CSAT, SLA, and others.
Ability to perform under pressure while managing multiple priorities efficiently.
Proficient in using CRM tools, workforce management systems, and reporting platforms.
Advanced skills in Microsoft Office, particularly Excel, Power BI, and PowerPoint.

Qualifications (describe the qualifications considered essential to do the job, e.g., Chartered Accountancy, MBA, etc)

- Graduate in any stream
- Certification in Life Insurance Domain will be an added advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Apply Now

Refine Your Search

senior operations associate jobs in noida uttar pradesh

Manager Business Process Solutions / RR-0376200

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