Bengaluru Karnataka Head of customer success Jobs – 223 Open Jobs Today

AVP/Manager - GPP Payments Business Analyst
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- Bachelor's degree
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Everpure —Bengaluru, Karnataka
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TÜV SÜD —Bengaluru, Karnataka
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NBC Elite Solutions LLP —Bengaluru, Karnataka
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Program Manager - Funding
Rapyder Cloud Solutions —Bengaluru, Karnataka
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Head of Sales -( OEM & Automotive)
NBC Elite Solutions LLP —Bengaluru, Karnataka
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PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
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Product Owner
Smiths Detection —Bengaluru, Karnataka
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Human Resources Business Partner, CSS HR
Hitachi Rail —Bengaluru, Karnataka
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Care Team Lead - Fixed Term Contract
Diffusely —Bengaluru, Karnataka
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Ops and Transformation Lead
Beghou Consulting —Bengaluru, Karnataka
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Lead Product Manager
Finastra —Bengaluru, Karnataka
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Lead Business Analyst - KYC
Société Générale —Bengaluru, Karnataka
- Project management
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14d
Head of Engineering, SyncOS
Botsync —Bengaluru, Karnataka
- ₹75,00,000 - ₹1,00,00,000 a year
- Full-time
- Bachelor's degree
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21h
Associate Technology Program Manager – Global Supply Chain
Dr. Martens —Bengaluru, Karnataka
- Full-time
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13d
Group Head-Account Management & Marketing Strategy
AdGlobal360 —Bengaluru, Karnataka
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AVP/Manager - GPP Payments Business Analyst

MUFG -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Jira
Visio
Analysis skills
Bachelor's degree
Machine learning
Confluence
Software development
Microsoft Project
AI
Communication skills
Banking

Full job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the Role

Position Title : Business Analyst – Payments Domain

Corporate Title : Asst Vice President

Internal Title : Asst Vice President/ Manager

Reporting to : VP/Director

Location : Bengaluru

Job Profile

Purpose of Role

The purpose of the role of Business Analyst – Payments - GOS Operations and IT solutions - is to drive and oversee the strategic changes of various payment related projects CBS within MUFG . This role involves leading teams in the implementation of multiple key systems including core banking systems i.e. T24 ( TPH) and payment systems including Finastra GPP, TCS Bancs , Flexcube, associated projects including regulatory demands, issue resolution, enhancing operational efficiency, reducing costs, and improving customer experiences. This role with collaborate closely with IT, Technology, and Operations teams to align transformation initiatives with business goals, while ensuring compliance and managing risks throughout the transformation journey.

Main Responsibilities

Develop and drive the strategic roadmap as SME of Payments domain for Global Operations & Services (GOS) Operations and IT Solutions Team, aligning it with the overall business objectives and technological advancements.
Lead the BA teams managing multiple projects in Payments Area across various applications including Finastra GPP, Temenos TPH, TCS Bancs RPS etc to achieve smooth migrations of system transitions, changes by liaising closely with all the relevant key stakeholders.
Manage the BA team so that project deliverables created by BAs in the team are delivered in a timely manner and in good quality (more focusing on testing related project tasks and deliverables).
Lead initiatives to optimize and transform GOS, ensuring scalability, efficiency, and alignment with regulatory requirements.
Collaborate closely with IT and Technology teams to integrate new technologies, such as automation, artificial intelligence, and blockchain, into operational processes.
Ensure that technology initiatives are aligned with operational needs and that systems are implemented effectively and securely.
Lead the planning and execution of operations transformation projects, focusing on improving end to end processes, reducing costs, and increasing operational efficiency, collaborating with the Head Office department and regional headquarter head department.
Act as the primary liaison between operations, IT, and technology teams, ensuring clear communication and alignment on transformation objectives.
Manage relationships with key stakeholders, including senior management, to ensure support for transformation initiatives.
Ensure that all transformation initiatives comply with regulatory requirements and internal policies.
Identify and mitigate risks associated with operational changes and technology implementations.
Oversee the allocation of resources for transformation projects, ensuring that teams have the necessary skills and tools to succeed.
Manage budgets and ensure that transformation initiatives are delivered on time and within budget.
Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
Geographies to be covered – APAC, EMEA and USA

Candidate Profile

Skills & Knowledge

(e.g., Capability, Traits required for the role)

10-15 years of relevant working experience in bank/GCC in Operations - Payments, Trade finance etc
Experience of implementation/migration of payments project namely Finastra GPP, Temenos TPH, TCS Bancs RPS etc is preferred
Basic understanding of CBS products and Regulatory and Internal Reporting (Loans, Treasury, Deposits, Funds Transfer, Export/ Import, Accounting/ Information, Common Function)
Strong knowledge of Software Development Project Life Cycle
Strong communication skills (verbal/written both)
Working knowledge on project tools like JIRA, Confluence, MS Project, Visio etc
Experience of managing projects and functional teams .
Good domain expertise in Payments for Asian/European or American markets in with hands on experience in migrating systems.
Strong understanding of emerging technologies like AI, machine learning, RPA, and blockchain.
Ability to work closely with Operations, IT and technology teams
Strong analytical skills to diagnose operational challenges and develop innovative solutions.
Must be a goal-oriented with commitments to duties in a dynamic environment

Education & Professional Qualifications

Graduate or Postgraduate in Engineering/Management

Length & Type of Experience

Minimum of 10-15+ years of relevant experience as a PMO/BA/Operations in banking industry

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

Apply Now

Refine Your Search

head of customer success jobs in bengaluru karnataka

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