Marol Naka Mumbai Maharashtra Desktop support technician Jobs – 170 Open Jobs Today

IT Technical Support Engineer
Bloom Electronics Private Limited —Mumbai, Maharashtra
- Up to ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
- Health insurance
Quick apply
2d
Technical Customer Support
Pawan Enterprises —Malad, Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
IT Support Engineer
New Horizon Group Of School Thane —Hiranandani Estate, Thane, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Technical Support Engineer – Field Operations
CPK Enterprise —Mumbai, Maharashtra
- ₹12,000 - ₹25,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Commuter assistance
Quick apply
Senior Technical Support Engineer L2
JENX Digitech Pvt Ltd —Navi Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
Quick apply
System Administrator (Remote and On-site)
i2e Consulting —Mumbai, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Databases
Technical Support Executive
Jarma Technologies —Mumbai, Maharashtra
- Email
- English
- Bachelor's degree
- Travel
Support Executive (Non Technical)
ODeX —Vikhroli, Mumbai, Maharashtra
- English
- Microsoft Office
- Bachelor's degree
Technical Support Engineer- Qualispace
Vertoz —Airoli, Navi Mumbai, Maharashtra
- Rotational shift
- Computer science
- Windows
- Computer networking
- Flexible schedule
5d
IT Support Executive
Lakshmishree Investment & Securities Limited —Mumbai, Maharashtra
- ₹10,000 - ₹22,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
L2 IT Support Engineer, Location: Goregaon, East (Mumbai)
Radiant Info Solutions —Mumbai, Maharashtra
Executive - IT Helpdesk
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
7d
Technical Support Executive
THINK TECHNOLOGY SERVICES —Malad, Mumbai, Maharashtra
- ₹20,000 - ₹40,000 a month
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
12d
Manager - Technical Services, End User Services
Onity Group Inc. —Mumbai, Maharashtra
- Weekend availability
- Microsoft Outlook
- Management
- Computer Science
Executive - IT Helpdesk
IRIS Business Services Ltd —Navi Mumbai, Maharashtra
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
7d
Technical Support Associate
LRN Corporation —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Quick apply
Technical Support Engineer – SDE
Intertec Systems —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office
IT Support Specialist
Oetiker —Navi Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
22h
Walk-In Interview - Junior Business Operations (IT Application Support) Graduate
Rentokil Initial —Mumbai, Maharashtra
- Full-time
- Walk-in
- Microsoft Excel
- Computer Science
- B.Sc
Quick apply
Technical Support Professional
Pixelkliq —Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Access
- Software troubleshooting
- Windows
Quick apply

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IT Technical Support Engineer

Bloom Electronics Private Limited
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
Up to ₹20,000 a month
2 days ago

Benefits

Commuter assistance
Health insurance

Qualifications

ITIL Certification
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
Microsoft Office
Analysis skills
Bachelor's degree
Remote access software
Computer networking
MacOS
Communication skills
Active Directory
CompTIA A+
Help desk
Information Technology

Full job description

Job Title: Helpdesk Engineer

Location: Mumbai (Fort CST)

Department: IT Support

Reports To: Team Leader

Job Overview:

The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and maintaining user satisfaction. The Helpdesk Engineer is also responsible for documenting issues and solutions and escalating more complex problems to higher-level IT staff as necessary.

Key Roles & Responsibilities:

Technical Support: Provide first-line support to end-users via phone, email, and chat. Troubleshoot hardware and software issues, including operating systems, applications, and networking problems.
Issue Resolution: Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. Assist with system configurations, installations, and updates.
Documentation: Maintain accurate records of support requests, solutions, and user interactions using a ticketing system. Document common issues and solutions for future reference.
User Assistance: Guide users through problem-solving processes and offer clear, concise instructions to help them resolve their issues independently.
Escalation: Identify and escalate complex or unresolved issues to senior IT staff or specialized teams. Follow up to ensure timely resolution.
Training: Provide basic training and support to users on new systems and software applications. Assist with onboarding of new employees by setting up accounts and providing initial training.
System Monitoring: Monitor system performance and perform routine checks to ensure the stability and security of IT infrastructure.
Inventory Management: Assist with the tracking and management of IT inventory, including hardware and software assets.
Continuous Improvement: Stay updated with industry trends and advancements to continually improve support processes and enhance technical skills.

Qualifications:

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Experience: Proven experience in a helpdesk or technical support role, with a solid understanding of computer systems, networks, and software applications.
Technical Skills: Proficiency in Windows and Mac OS environments, as well as experience with common productivity software (e.g., Microsoft Office Suite). Knowledge of Active Directory, remote desktop tools, and ticketing systems is a plus.
Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are preferred.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail.
Customer Service: Demonstrated ability to deliver high-quality customer service and maintain professionalism under pressure.

Work Environment:

This position may involve working in a fast-paced environment with occasional after-hours support as needed.
The role may require sitting for extended periods and using a computer for the majority of the workday.

Preferred Skills:

Having Knowledge in Hardware, Windows Desktop OS level issues, Printers troubleshooting.
Basic Network knowledge & troubleshooting skills
Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards

Why Join Us:

Career Growth: Opportunities for professional development and career advancement.
Dynamic Environment: Work in a fast-paced and challenging environment with a focus on achieving results.
Competitive Compensation: Attractive salary and comprehensive benefits package.
Collaborative Culture: Join a supportive and dedicated team committed to success and innovation.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to [email address] with the subject line "Helpdesk Engineer Application."

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

Commuter assistance
Health insurance

Experience:

total work: 1 year (Preferred)

Location:

Mumbai, Maharashtra (Preferred)

Work Location: In person

Quick apply

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