Karukappilli Kochi Kerala Branch executive Jobs – 95 Open Jobs Today

Zonal Escalation Desk Executive
LISCOM SOLUTIONS & SERVICES PVT. LTD —Vyttila, Kochi, Kerala
- From ₹15,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
2d
Client Support Executive (CSE - IT- ERP)
Muziris Softech Pvt Ltd —Kochi, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Up to 50% travel
- ERP systems
- English
Quick apply
NBFC - ABM/SRE/JRE
PEOPLES URBAN DEVELOPMENT GROUP —Kakkad, Kerala
- ₹12,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- Team management
- Paid sick time
Quick apply
Customer Calling Executive
Dlife Interiors —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
2d
Social Media Executive
ZENEROM CREATIVE LAB —Kochi, Kerala
- ₹10,000 - ₹15,000 a month
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
2d
Business Development Executive (BDE)
Ebixcash World Money Ltd —Kochi, Kerala
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Business development
- Travel
- Health insurance
- Paid time off
Quick apply
6d
Business Development Executive (BDE)
kurikkalgroup —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Business development
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
3d
Business Development Executive (BDE)
IPCS Global —Kochi, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Business development
- Paid time off
- Flexible schedule
Quick apply
Receptionist
Vivid Diagnostic Centre —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Health insurance
Quick apply
Billing Executive
Nadan Taste —Kochi, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Organisational skills
- Computer skills
- Commuter assistance
- Health insurance
Quick apply
CCTV Monitoring Executive
Indel Money Ltd —Kochi, Kerala
- ₹13,000 - ₹20,000 a month
- Full-time
- 12th Pass
- Bachelor's degree
- Conflict management
- Health insurance
- Cell phone reimbursement
Quick apply
14h
Marketing Executive
Edumart India Ltd —Kochi, Kerala
- ₹13,000 - ₹18,000 a month
- Full-time
- Marketing
- Master's degree
- Analysis skills
Quick apply
Trainee Executive
The Travel Company —Kochi, Kerala
- Full-time
- Microsoft Office
- Computer skills
- Communication skills
Quick apply
Admin Executive
GENTLEMAN CHIT FUNDS CO. (INDIA) PVT.LTD —Vaikam, Kerala
- ₹13,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply
14d
Recovery Executive
GEO SEAFOODS —Thoppumpady, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Accounting
- QuickBooks
- In-person
Quick apply
5d
Audit Officer
GENTLEMAN CHIT FUNDS CO. (INDIA) PVT.LTD —Vaikam, Kerala
- ₹13,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
10d
Sales Manager
NEW FARMERS AGRI DEVELOPMENT MULTI STATE COOPERATIVE SOCIETY LIMITED —Kalamassery, Kochi, Kerala
- ₹14,406.29 - ₹48,472.87 a month
- Full-time
- Customer service
- Team management
- In-person
Quick apply
14d
ADMIN EXECUTIVE- MAVELIKKARA
GENTLEMAN CHIT FUNDS CO. (INDIA) PVT.LTD —Vaikam, Kerala
- ₹15,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply
Back Office Executive
Sai Service Pvt Ltd (Maruti Suzuki) —Kalamassery, Kochi, Kerala
- ₹14,000 - ₹16,000 a month
- Full-time
- Microsoft Excel
- English
- In-person
- Health insurance
Quick apply
5d
Collection Executive
Tattva Fincorp Limited —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Driving
- Accounting
- In-person
- Commuter assistance
Quick apply

I want to receive the latest job alerts for branch executive in karukappilli kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

branch executive jobs near karukappilli kochi kerala

Collection Agent jobs in Kochi, Kerala

Business Development Executive jobs in Kochi, Kerala

Receptionist jobs in Kochi, Kerala

IT Executive jobs in Kochi, Kerala

Social Media Specialist jobs in Kochi, Kerala

Marketing Executive jobs in Kochi, Kerala

Iso Lead Auditor jobs in Mumbai, Maharashtra

Iso Auditor jobs in Pune, Maharashtra

Senior Auditor jobs in Uttar Pradesh

It Auditor jobs in Bengaluru, Karnataka

Auditor jobs in Coimbatore, Tamil Nadu

Back Office Executive jobs in Verna, GOA

Executive Assistant jobs in Chennai, Tamil Nadu

Hr Executive jobs in Madurai, Tamil Nadu

Back Office jobs in Hyderabad, Telangana

Back Office Executive jobs in Sonipat, Haryana

Back Office Executive jobs in Turbhe, Mumbai, Maharashtra

Back Office Executive jobs in Indrapuri, Bhopal, Madhya Pradesh

Collection Agent jobs in Park Street H.o, Kolkata, West Bengal

Collection Agent jobs in Anna Nagar East, Chennai, Tamil Nadu

Zonal Escalation Desk Executive

LISCOM SOLUTIONS & SERVICES PVT. LTD -
Vyttila, Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
From ₹15,000 a month
2 days ago

Benefits

Provident Fund
Health insurance
Flexible schedule

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Communication skills

Full job description

Job Summary

Liscom Solutions and Services Pvt. Ltd. is looking for a Zonal Escalation Desk Executive to handle and coordinate customer and operational escalations for the Vodafone Idea Limited (Vi) process.

The Executive will be responsible for receiving, tracking, coordinating, and resolving escalated complaints within the defined SLA/TAT. The role requires excellent communication, customer-handling, follow-up, and problem-solving skills.

Key ResponsibilitiesEscalation Handling

Manage and monitor high-level customer and operational escalations across the assigned zone.
Act as the single point of contact for critical complaints and unresolved issues.
Coordinate with regional/zonal teams, branch managers, operations, sales, service, and other departments to ensure timely resolution.
Analyze escalations to identify root causes, recurring issues, and process gaps.
Track escalation cases from initiation to closure and ensure adherence to TAT/SLA.
Prepare and share daily/weekly/monthly escalation reports l
Prioritize cases based on urgency, customer impact, financial risk, and business importance.
Handle sensitive or difficult customer interactions professionally and provide appropriate resolutions.
Escalate critical cases to senior leadership when required.
Conduct regular reviews with relevant teams to reduce repeat complaints and unresolved cases.
Develop corrective and preventive actions to improve customer experience and operational efficiency.
Ensure compliance with company policies, regulatory requirements, and escalation procedures.

Coordination & Follow-up

Coordinate with Vodafone Idea teams and internal departments for resolution of escalated cases.
Liaise with Customer Care, Sales, Retail, Billing, Technical Support, Backend, and other relevant teams.
Maintain regular follow-up on pending escalations.
Escalate unresolved or critical cases to the reporting manager within the required timeframe.
Ensure proper closure of cases after confirmation of resolution.

Customer Service

Communicate professionally with customers regarding their complaints and concerns.
Demonstrate patience and empathy while handling difficult or dissatisfied customers.
Provide clear and accurate information without making unauthorized commitments.
Focus on achieving customer satisfaction while following process guidelines.

SLA & TAT Monitoring

Monitor the status of assigned escalations and ensure timely resolution.
Identify cases approaching SLA/TAT breach and take immediate action.
Maintain proper records of pending, resolved, and ageing cases.
Ensure no escalation remains unattended or without appropriate follow-up.

Reporting & Documentation

Maintain accurate escalation records and case documentation.
Prepare daily and periodic escalation status reports.
Track escalation volumes, resolution status, and pending cases.
Share important or recurring issues with the reporting manager.
Maintain proper documentation of major escalations and their resolutions.

Root Cause & Process Improvement

Identify recurring customer complaints and operational issues.
Assist the team in identifying the root cause of repeated escalations.
Highlight process gaps and recurring issues to the concerned team.
Suggest improvements to reduce repeat escalations and improve customer experience.

Quality & Compliance

Follow Vodafone Idea process guidelines, SOPs, and quality standards.
Maintain confidentiality of customer and business information.
Ensure accurate information is entered into the relevant systems.
Adhere to company policies, attendance requirements, and operational procedures.
Maintain professional conduct while dealing with customers and stakeholders.

Key Performance Indicators (KPIs)

Escalation Resolution TAT
SLA Adherence
Escalation Closure Rate
Pending / Ageing Escalations
Repeat Escalation Rate
Customer Satisfaction
Quality Score
Accuracy of Case Updates
Productivity
Process Compliance

Required Skills & Competencies

Excellent verbal and written communication skills.
Good customer-handling and interpersonal skills.
Strong follow-up and coordination abilities.
Good problem-solving and analytical skills.
Ability to remain calm while handling difficult customers.
Good knowledge of MS Office, particularly Excel and Word.
Basic knowledge of SLA, TAT, escalation management, and customer service processes.
Ability to multitask and prioritize urgent cases.
Strong attention to detail.
Ability to work effectively under pressure.

Educational Qualification

Bachelor's degree in any discipline.
Candidates with relevant BPO, customer service, or telecom experience will be preferred.

Experience

Minimum 1 year of experience in BPO, Customer Service, Telecom, Escalation Management, or Operations.
Experience handling customer complaints or escalations will be an advantage.
Prior experience in a Vodafone Idea / Telecom process will be preferred.

Work Requirements

Willingness to work in shifts based on business requirements.
Ability to handle high-volume escalations.
Flexibility to coordinate with multiple departments.
Ability to meet strict SLA and TAT requirements.
Should maintain professionalism and confidentiality at all times.

Ideal Candidate

The ideal candidate should be customer-focused, proactive, patient, and solution-oriented, with strong communication and follow-up skills. The candidate should be capable of taking ownership of escalated cases and ensuring timely resolution while maintaining excellent customer service standards.

Pay: From ₹15,000.00 per month

Benefits:

Flexible schedule
Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

branch executive jobs in karukappilli kochi kerala

Zonal Escalation Desk Executive

Client Support Executive (CSE - IT- ERP)

NBFC - ABM/SRE/JRE

Customer Calling Executive

Social Media Executive

Business Development Executive (BDE)

Business Development Executive (BDE)

Business Development Executive (BDE)

Receptionist

Billing Executive

CCTV Monitoring Executive

Marketing Executive

Trainee Executive

Admin Executive

Recovery Executive

Audit Officer

Sales Manager

ADMIN EXECUTIVE- MAVELIKKARA

Back Office Executive

Collection Executive

I want to receive the latest job alerts for branch executive in karukappilli kochi kerala

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected