Mehrauli Delhi Delhi Customer support coordinator Jobs – 227 Open Jobs Today

Service Coordinator
Locus Fire & Security India Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- English
Quick apply
2h
Sales Co-ordinator
Aero plast ltd. —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
11d
Sales Coordinator
Padmini Industries Limited —Connaught Place, Delhi, Delhi
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
4d
Front Office Assistant/ Customer Service Executive
Manu Tiling —Vikaspuri, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
3d
Team Coordinator (Real Estate)
Wealth Clinic Pvt Ltd-Sector-132 Noida —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
1d
Sales Cordinator
Valueline Trade pvt ltd —Delhi, Delhi
- ₹11,532.08 - ₹50,318.16 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Coordinator
IPM Pvt Ltd —Azadpur, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Project management
- Computer skills
Quick apply
12d
Executive / Fresher / Assistant - Founders Office
FusionEdge —Gautam Budh Nagar, Uttar Pradesh
- From ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
Quick apply
11d
Sales Coordinator
Stryker —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
9d
Coordinator, Transportation Execution
Corning —Gurugram, Haryana
- Finance
- Bachelor's degree
- Data entry
4d
Executive Coordinator
Jupsoft Technologies Pvt.Ltd. —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Associate Recruiter
MongoDB —Gurugram, Haryana
- Azure
- English
- Research
3d
CRM Cum Sales Coordinator
Maharashtrafeeds pvt ltd —Jahangir Puri A Block, Delhi, Delhi
- ₹25,000 - ₹32,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Senior Workplace Services Coordinator (Events & Food)
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Corporate Travel Consultant (Flight Ticketing & Hotel Reservations)
Travelnama —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
Office Coordinator - Sales & Administration
CEA PVT LTD. —Noida, Uttar Pradesh
- ₹15,425 - ₹26,716 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Enablement / Copilot Coordinator
McCain Foods Limited —Gurugram, Haryana
- Full-time
- Microsoft Outlook
- Management
- Presentation skills
- Flexible schedule
Sales Coordinator
Madhu Instruments —Delhi, Delhi
- ₹40,000 - ₹50,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
Quick apply
Project Coordinator (Handloom Trainer )
Ekal Gramothan Foundation —Pitampura, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
4d
Digital Marketing Coordinator
DigitallyTop —Dwarka, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
2d

I want to receive the latest job alerts for customer support coordinator in mehrauli delhi delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near mehrauli delhi delhi

Sales Coordinator jobs in Delhi, Delhi

Project Coordinator jobs in Pitampura, Delhi, Delhi

Service Coordinator jobs in Gurugram, Haryana

Travel Consultant jobs in Noida, Uttar Pradesh

Sales Coordinator jobs in Connaught Place, Delhi, Delhi

Recruiter jobs in Gurugram, Haryana

Sales Coordinator jobs in Gurugram, Haryana

Team Coordinator jobs in Noida, Uttar Pradesh

Sales jobs in Gaya, Bihar

Sales jobs in Mangalore, Karnataka

Sales Coordinator jobs in Wagle Estate, Thane, Maharashtra

Sales Coordinator jobs in Vasai, Maharashtra

Sales Coordinator jobs in Bhosari, Pune, Maharashtra

Sales Coordinator jobs in Kalyan, Maharashtra

Sales Executive jobs in Delhi

Retail Sales Executive jobs in Bengaluru, Karnataka

Founder Office jobs in Bengaluru, Karnataka

Co Founder & Partner jobs in Mohali, Punjab

Founder Office jobs in Remote

Cto, Co Founder jobs in Tamil Nadu

Service Coordinator

Locus Fire & Security India Pvt Ltd
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month
2 hours ago

Qualifications

Microsoft Excel
Software troubleshooting
Facilities management
CCTV
English
Bachelor's degree
Customer support
Hindi
Diploma
Communication skills

Full job description

Job Description: Service Coordinator – CCTV, Fire Alarm & ELV Systems

Company: Locus Fire & Security India Private Limited
Department: Service & Operations
Location: Unitech Arcadia, Sector 49, Sohna Road, Gurugram, Haryana
Employment Type: Full-time | Work from Office
Experience Required: 2–5 years in service coordination, AMC coordination, customer support, or field service operations
Salary: Commensurate with experience and skills

Role Overview

Locus Fire & Security India Private Limited is looking for a proactive and well-organised Service Coordinator to manage day-to-day service coordination for CCTV, fire alarm, access control, public address, networking, and other electronic security systems.

The candidate will serve as the central coordination point between customers, service engineers, the Technical Manager, and internal departments. The role involves registering service requests, scheduling engineer visits, tracking pending work, coordinating materials, and ensuring that every service request is followed through to documented closure.

This is a coordination and follow-up role—not a field technician or direct sales position. Strong ownership, communication, and consistent follow-up are essential.

Key Responsibilities1. Service Requests & Ticket Management

Receive and register customer complaints and service requests through phone, email, WhatsApp, and the company’s ticketing system. Maintain complete records of the customer, site, reported issue, priority, assigned engineer, committed timeline, and current status.

Ensure that every open ticket has an assigned owner and a clearly defined next action.

2. Engineer Scheduling & Deployment

Prepare daily deployment plans based on service priorities, engineer availability, location, and technical requirements. Coordinate site access, customer availability, required materials, and visit arrangements before deployment.

Track engineer arrival, work progress, completion status, and pending activities. Ensure engineers provide timely operational updates and service reports.

3. Customer Communication & Follow-up

Keep customers informed about visit schedules, expected arrival times, service progress, and pending requirements. Proactively follow up with engineers and internal teams rather than waiting for customers to raise reminders.

Escalate technical issues to the Technical Manager and commercial exceptions or sensitive customer matters to management.

4. AMC & Preventive Maintenance Coordination

Maintain an updated tracker of Annual Maintenance Contracts (AMCs), covered sites, service scope, preventive maintenance schedules, and contract expiry dates.

Schedule preventive maintenance visits in advance, obtain customer confirmation, track completion, and arrange follow-up for missed visits. Coordinate upcoming renewal requirements with the sales and management teams.

5. Materials, Spares & Quotation Coordination

Collect material and spare-part requirements from engineers and coordinate with procurement, stores, vendors, and the quotation team. Track availability, approvals, dispatch, delivery, repair, and replacement status.

Follow up on pending quotations and customer approvals to prevent avoidable service delays. Ensure that pricing, warranty commitments, and additional work are approved by the authorised team before being communicated to customers.

6. Service Documentation & Closure

Collect engineer visit reports, customer acknowledgements, photographs, and relevant supporting documents. Verify that completed work and unresolved issues are recorded accurately before updating the ticket status.

Coordinate with Accounts for billable visits, approved additional work, and supporting billing documents. Do not mark partially completed or unresolved work as closed.

7. Daily MIS & Pending-Work Tracking

Maintain a central service tracker covering open complaints, engineer deployment, preventive maintenance visits, material dependencies, and pending approvals.

Submit a daily service closure report by 6:00 PM, highlighting completed work, pending cases, ageing, reasons for delay, responsible owners, next actions, billing requirements, and the next day’s deployment plan. Give particular attention to cases pending for more than 48 hours.

Candidate Requirements

A graduate or diploma holder with relevant experience in service coordination, AMC operations, helpdesk support, or field service management. Experience with CCTV, fire alarm, electronic security, IT services, electrical maintenance, or facilities management will be preferred.

The candidate should be comfortable using Microsoft Excel, email, Google Sheets, and structured WhatsApp communication. Familiarity with Zoho Desk, Zoho CRM, or another service ticketing platform will be an advantage.

Good communication in Hindi and basic written and spoken English is required. The candidate must be able to coordinate multiple engineers and customer requests, maintain accurate records, prioritise urgent cases, and follow up consistently without repeated reminders.

Basic understanding of CCTV, fire alarm, access control, and networking terminology is desirable; advanced technical troubleshooting expertise is not required.

Key Performance Indicators

Performance will be assessed on timely ticket registration and engineer allocation, proactive customer updates, preventive maintenance completion, accurate service documentation, timely daily reporting, and reduction in overdue service cases.

How to Apply

Interested candidates may apply through Indeed with an updated résumé mentioning relevant experience, current and expected salary, notice period, and current location.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in mehrauli delhi delhi

Service Coordinator

Sales Co-ordinator

Sales Coordinator

Front Office Assistant/ Customer Service Executive

Team Coordinator (Real Estate)

Sales Cordinator

Coordinator

Executive / Fresher / Assistant - Founders Office

Sales Coordinator

Coordinator, Transportation Execution

Executive Coordinator

Associate Recruiter

CRM Cum Sales Coordinator

Senior Workplace Services Coordinator (Events & Food)

Corporate Travel Consultant (Flight Ticketing & Hotel Reservations)

Office Coordinator - Sales & Administration

Enablement / Copilot Coordinator

Sales Coordinator

Project Coordinator (Handloom Trainer )

Digital Marketing Coordinator

I want to receive the latest job alerts for customer support coordinator in mehrauli delhi delhi

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected