Karol Bagh Delhi Delhi Customer support coordinator Jobs – 138 Open Jobs Today

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Stewardship Compliance Reporting Assistant– South Asia and South East Asia
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Advanced Associate, Financial Operations

Pearson -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
12 hours ago

Qualifications

Microsoft Excel
Oracle
Accounts payable
Procurement
SAP
Microsoft Office
Administrative experience
Continuous improvement
Purchasing
Customer support
Communication skills
Time management

Full job description

Role Purpose

The Purchasing Hub Operations Coordinator supports the delivery of Purchase Order (PO), Goods Receipt (GR) and related Source-to-Pay activities within Pearson's Marketing Purchasing Hubs operating model.

Working within a global Finance Operations team, the role is responsible for processing transactions accurately and efficiently while providing excellent support to business stakeholders. The successful candidate will help ensure purchasing activities are completed in line with agreed processes, service levels and financial controls.

This role offers an excellent opportunity for someone looking to develop a career in Finance Operations. Whilst the primary focus is operational delivery, there will be opportunities to gain exposure to process improvement activities, automation initiatives and the ongoing development of the Atlas programme as it continues to grow and evolve.

Why Join Source to Pay Operations?

We are transforming how Pearson manages purchasing and supplier processes across the organisation starting with the Marketing business.

Joining the team offers the opportunity to:

Develop valuable Source-to-Pay and Finance Operations experience.
Build expertise in global business processes and systems.
Work with a wide range of stakeholders across different functions and regions.
Contribute ideas to improve ways of working and enhance user experience.
Gain exposure to automation, digital tools and operational transformation initiatives.
Grow and develop your career within a supportive and evolving team.

What You'll Be Doing

Operational Support

Create and maintain Purchase Orders and Goods Receipts accurately and within agreed timelines.
Review requests to ensure required information and approvals are in place.
Process transactions in accordance with established procedures and controls.
Monitor assigned activities and follow up on outstanding actions where required.
Maintain accurate records and documentation to support audit and compliance requirements.

Stakeholder Support

Respond to stakeholder queries in a professional and timely manner.
Support business users through purchasing processes and requirements.
Escalate issues appropriately and seek support when needed.
Work collaboratively with Finance, Procurement and other internal teams to resolve queries.

Quality & Compliance

Follow established financial controls and governance requirements.
Ensure transactions are completed accurately and consistently.
Support compliance with audit and documentation standards.
Identify potential issues and raise them to senior team members as appropriate.

Learning & Continuous Improvement

Build knowledge of Source-to-Pay processes, systems and policies.
Support team initiatives focused on improving efficiency and service quality.
Share ideas that may improve processes or stakeholder experience.
Participate in training, testing or project activities as opportunities arise.
Develop skills and knowledge to support future career growth within Atlas and Finance Operations.

Key Skills for Success

Customer Focus

Delivers a positive experience for stakeholders.
Communicates clearly and professionally.
Builds effective working relationships.

Organisation & Attention to Detail

Maintains accuracy when processing transactions.
Manages workload effectively.
Follows established processes consistently.

Learning Agility

Demonstrates curiosity and willingness to learn.
Open to feedback and development opportunities.
Adapts positively to change.

Problem Solving

Takes a proactive approach to resolving routine issues.
Identifies inconsistencies and seeks guidance when needed.
Demonstrates sound judgement within defined procedures.

Teamwork

Works collaboratively with colleagues.
Shares knowledge and supports team objectives.
Contributes positively to team culture.

Skills & Experience

Essential

Previous experience in an administrative, operations, finance support or customer support environment.
Strong attention to detail and accuracy.
Good organisational and time management skills.
Good written and verbal communication skills.
Ability to work effectively as part of a team.
Proficiency in Microsoft Office applications, including Excel.

Preferred

Experience in Accounts Payable, Procurement Support or Finance Operations.
Experience creating Purchase Orders or supporting purchasing processes.
Experience using Oracle, SAP or similar business systems.
Exposure to shared services or global operations environments.
Interest in process improvement and operational excellence.

Who Will Succeed in This Role?

We're looking for someone who:

Has a positive, can-do attitude.
Is eager to learn and develop new skills.
Enjoys helping others and delivering great service.
Takes pride in producing accurate, high-quality work.
Is organised and reliable.
Wants to build a career in Finance Operations and grow alongside a developing global programme.

Key Performance Indicators

Purchase Order processing accuracy.
Goods Receipt processing accuracy.
SLA adherence.
Transaction quality and compliance.
Stakeholder satisfaction.
Productivity and workload management.
Participation in team improvement activities.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Finance

Job Family: ENTERPRISE

Organization: Corporate Finance

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 25551

Apply Now

Refine Your Search

customer support coordinator jobs in karol bagh delhi delhi

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