Pune Maharashtra Customer support representative Jobs – 139 Open Jobs Today

Jr. Customer Support Analyst
NielsenIQ —Pune, Maharashtra
- Full-time
- English
- Analysis skills
- Project management
Quick apply
18h
Chat Support Executive
Umbrella InfoCare —Shivajinagar, Pune, Maharashtra
- ₹10,255.53 - ₹32,863.16 a month
- Part-time
- Salesforce
- English
- Master's degree
Quick apply
2d
Customer Support Executive (CSE)
Zenture IT Solutions —Pimpri-Chinchwad, Maharashtra
- ₹24,472.57 - ₹29,854.48 a month
- Part-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Customer Support Executive (CSE)
LaunchX Venture Pvt Ltd —Pimpri-Chinchwad, Maharashtra
- ₹22,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Customer Service Representative (CSR) - Pune Locations
Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) —Viman Nagar, Pune, Maharashtra
- ₹13,000 - ₹17,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Health insurance
Quick apply
Customer Service Representative
Nexus Software System —Pimpri-Chinchwad, Maharashtra
- ₹22,000 - ₹32,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Flexible schedule
Quick apply
Customer Service Representative (CSR)
Green Era Agri World —Pune, Maharashtra
- English
- Bachelor's degree
- Communication skills
Product Owner
Ontic Technologies —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Client Service Representative | Night Shift
Binated —Aundh, Pune, Maharashtra
- From ₹2,15,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick apply
Customer Service Representative
Ecospring Oversys Private Limited —Pimpri, Pune, Maharashtra
- ₹19,455.81 - ₹34,178.28 a month
- Full-time
- Sales
- Customer service
- Master's degree
Quick apply
Product Manager
Armor Defense Inc —Pune, Maharashtra
- Full-time
- Master's degree
- APIs
- AI
Quick apply
Customer Care Executive
Nexhance LLP —Pune, Maharashtra
- From ₹1,80,000 a year
- Full-time
- Sales
- 12th Pass
- Bachelor's degree
Quick apply
Senior Associate
PwC —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Tech Support
Knowledge Labs —Pune, Maharashtra
- Night shift
- English
- Databases
- Linux
Sales Support Team BD Administrative _ Grade 08
UPS —Pune, Maharashtra
- Night shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Sales Representative (Amusement Park)
The Growth Hive —Bavdhan, Pune, Maharashtra
- ₹2,50,000 - ₹5,00,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply
1d
Training and Quality Manager
EVERSANA —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales Coordinator
ELENO Energy LLP —Bavdhan, Pune, Maharashtra
- ₹11,520.39 - ₹31,267.75 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Paid time off
Quick apply
CSR (Customer Service Representative)
BTW Visa Services India Pvt Ltd —Pune, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply

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Jr. Customer Support Analyst

NielsenIQ -
Pune, Maharashtra

Quick apply

Job details

Full-time
18 hours ago

Qualifications

Economics
Statistics
English
Analysis skills
Project management
Bachelor's degree
Business Administration
AI

Full job description

Job Description

Jr. Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.

RESPONSIBILITIES:

The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
Delivering Snapshots/data extract as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan.
Responsible for Triaging of customer queries/ request (data, resolution, snapshots)) across markets and customer category groups and tracking actions for improvement as needed
Working closely with other NielsenIQ teams to identify resolutions.
Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.

Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

Qualifications

A successful Jr. Customer Support Analyst manages 1- 5 customers and/ or one NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of snapshots/ decks and effective change management in order to standardize and automate the deliverables. She/ He is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience.

Qualifications

Bachelors Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers

Analytical skills and aptitude for data and operational processes
Good organization skills, meeting deadlines, and team player
Project management aptitude (critical path, task sequencing, problem solving, etc.)
Skew towards accuracy, proactivity and attention to details
English language proficiency: writing and verbal

SOFT SKILLS

Communicate clearly with customers
Ability to translate technical details from different customer contexts
Build network relationships in multi-cultural environment
Troubleshooting using Influencing skills
Ability to work under pressure and ask for support when required
Logical skills

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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customer support representative jobs in pune maharashtra

Jr. Customer Support Analyst

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