Bengaluru Karnataka Collection agent Jobs – 138 Open Jobs Today

Workforce Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Organizational skills
Solution Specialist
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Software troubleshooting
- Data analysis skills
- Windows
Software Engineering Specialist
BT —Bengaluru, Karnataka
- System design
- Java
- Databases
5d
Program Management Intern - Data
Origin —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Digital Technology Associate, Product Management, Bangalore , India (Hybrid)
Ralph Lauren —Bengaluru, Karnataka
- Full-time
- Hospitality
- Product management
- Agile
Strategy and Operations Analyst
Prodigal —Bengaluru, Karnataka
- Microsoft Excel
- Engineering
- SQL
- Flexible schedule
Capital Markets Services Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
Generative AI Engineer (3–5 Years Experience)
Siemens —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
Strategy and Operations Lead
Prodigal —Bengaluru, Karnataka
- Engineering
- SQL
- Bachelor's degree
- Flexible schedule
Branch Manager MDS South Plain
BD —Bengaluru, Karnataka
- Presentation skills
- Communication skills
- Negotiation
IT Assets Management (Hardware +Software) SME
Information Services Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
Executive II - Quality Analyst (Field Audit)
Navi —Bellandur, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Analysis skills
- Travel
- In-person
- Health insurance
- Life insurance
Quick apply
Delivery Operations Team Lead
Accenture —Bengaluru, Karnataka
- Full-time
Technical Delivery Manager
Yubi —Bengaluru, Karnataka
- Full-time
- Azure
- Master's degree
- APIs
Staff Software Engineer - Java/Agentic AI
Zscaler —Bengaluru, Karnataka
- Azure
- Java
- Master's degree
Junior AI-Driven Digital Marketing Executive
Qxl diagnostics —Bengaluru, Karnataka
- Part-time
- Social media management
- In-person
- AI
- Work from home
- Flexible schedule
Quick apply
Custody Product Development - Payment initiation - eCFM- AVP
State Street —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Agile
- Banking
3d
Agent Architect - Inference and Agentic AI
Paytm —Bengaluru, Karnataka
- Master's degree
- SQL
- Bachelor's degree
Performance Management CoE (SLA Governance)
Information Services Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- PMP
- Analysis skills
Senior Associate, Product Management- Composable Commerce
Ralph Lauren —Bengaluru, Karnataka
- Full-time
- Hospitality
- Project management
- Product management

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Workforce Services Analyst

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Call center
Analysis skills
Organizational skills
Pivot tables
Workforce management
Communication skills
Time management

Full job description

Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. • Optimize schedule allocations to meet interval level forecasts • Ensure timely handling of exception requests and changes • Monitor data on timeliness of frontline colleagues and adherence to schedules to optimize future schedules • Administer shift bids across multiple sites and clients/lines of business through WFM tool
What are we looking for? • Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements • Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team • Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions • Responsible to produce over and under staffing view Report • Responsible to publish agent schedules to operations • Responsible to process shift bids • Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. • Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. • Identify ways to improve resource wastage wherever possible. • Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences • Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements • 1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. • Strong communication skills • Above average reporting skills • Excellent analytical skills • Must possess effective organizational skills and time management skills • Should have working knowledge in relevant WF tools such as IEX • Strong proficiency in Excel (e.g., pivot tables, charts, formulas). • Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. • Real sense of ownership and accountability to deliver against plan. • Good analytical and problem-solving skills, with attention to detail and accuracy
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

Apply Now

Refine Your Search

collection agent jobs in bengaluru karnataka

Workforce Services Analyst

Solution Specialist

Software Engineering Specialist

Program Management Intern - Data

Digital Technology Associate, Product Management, Bangalore , India (Hybrid)

Strategy and Operations Analyst

Capital Markets Services Senior Analyst

Generative AI Engineer (3–5 Years Experience)

Strategy and Operations Lead

Branch Manager MDS South Plain

IT Assets Management (Hardware +Software) SME

Executive II - Quality Analyst (Field Audit)

Delivery Operations Team Lead

Technical Delivery Manager

Staff Software Engineer - Java/Agentic AI

Junior AI-Driven Digital Marketing Executive

Custody Product Development - Payment initiation - eCFM- AVP

Agent Architect - Inference and Agentic AI

Performance Management CoE (SLA Governance)

Senior Associate, Product Management- Composable Commerce

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