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Executive - Customer Service

CAE Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Customer service
12th Pass
Bachelor's degree
Communication skills

Full job description

Total no of positions - 4

Position Type - Contingent / Contract

Timing: (Rotational shift 6 days working)

Job Description

They must possess a professional attitude towards customers.
The representative should also demonstrate a positive attitude while handling customers.
They should also communicate well with customers through numerous communication channels.
Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
They should also have in-depth knowledge about business based on which they can manage customer complaints.
The staff must also record customer feedback for process improvement as per company process.
Communicate and coordinate effectively with internal departments
Maintain customer database as per company process
Follow company process accurately and efficiently Skill Set required
Candidates must hold a general education degree or a basic high school diploma.
The candidate should always be calm and patient with customers.
Candidates must have basic skills in computers.
Candidates with relevant experience in customer service are a preference.
High level of professionalism (you are one of the faces of the company!)
Ability to handle stress
Excellent verbal and communication skills
Organized and Multi-tasking
Ability to learn other software systems relatively easily
Good writing skills (email etiquette)
Team player
Empathy
Confidentiality

Qualification:

Graduate degree of any management branches with 1-2 years

experience in front end desk executive is preferred.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Temporary (Fixed Term)

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

Data Privacy

Privacy Statement | CAE

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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