Mumbai Maharashtra Ecommerce customer service Jobs – 106 Open Jobs Today

Ecommerce Executive
C J Jewelleries Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
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Ecommerce Executive

C J Jewelleries Pvt Ltd
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹35,000 a month
5 hours ago

Benefits

Provident Fund

Qualifications

Microsoft Excel
Sales
Marketing
Inventory management
Customer service
Trello
English
E-Commerce
Project management
Bachelor's degree
SEO
Communication skills

Full job description

JOB DESCRIPTION

Ecommerce Executive

Position Overview

Job Title: Ecommerce Executive

Department: Ecommerce / Digital Operations

Employment Type: Full-Time

Location: Remote / On-site

Reporting To: Ecommerce Manager / Operations Head

Experience Required: 1–3 years in ecommerce operations or marketplace management

About the Role

We are looking for a detail-oriented and proactive Ecommerce Executive to manage and grow our presence across third-party marketplaces including Amazon (US), Walmart (US), eBay (US), and our own website. The ideal candidate will be responsible for day-to-day operations, customer service, listing management, performance analysis, and team coordination.

Key Responsibilities

Operations Management

Process and manage order fulfillment, returns, refunds, and exchanges.

Monitor inventory for MFN 1-day and FBA stock levels.

Manage FBA Removal Orders as required.

Conduct daily account health monitoring — ODR, Late Shipment Rate, Negative Feedback, and Buyer Response Time.

Maintain marketplace documentation and account information.

Follow up on assigned tasks and open cases daily.

Customer Service & Case Management

Handle customer inquiries related to products, sizing, measurements, shipping status, missing or wrong items, and repairs.

Manage returns, refunds, replacements, and repair requests efficiently.

Resolve A-to-Z Claims, SAFE-T Claims, Payment Disputes, and eBay cases.

Coordinate with carriers regarding lost, delayed, or stuck shipments.

Remove negative feedback and maintain high customer satisfaction scores.

Coordinate with the US team for customer issue resolution.

Listing & Marketplace Maintenance

Create, update, and optimise product listings across Amazon, Walmart, eBay, and the company website.

Ensure listings are accurate with correct titles, descriptions, images, pricing, and keywords (SEO).

Monitor and fix listing suppression, buybox issues, and compliance flags.

Keep shipping templates and pricing up to date.

Analysis & Reporting

Prepare monthly Sales and Return Analysis reports for each marketplace.

Conduct Competitor Pricing Analysis and Pricing Validation Reports.

Generate Marketplace Performance Reports and Shipping Template Verification Reports.

Deliver customised reports and analysis as required.

Provide recommendations to improve sales, customer experience, listing quality, and operational efficiency.

Team Coordination & Project Management

Act as a liaison between the operations team and US-based stakeholders.

Coordinate cross-functional tasks to ensure timely project completion.

Document SOPs and maintain updated process guides.

Website Management

Assist in managing and updating the company website.

Ensure product pages, banners, and content are current and accurate.

Requirements

Education & Experience

Bachelor's degree in Business, Marketing, or a related field preferred.

1–3 years of hands-on experience managing Amazon Seller Central, Walmart Seller Center, or eBay.

Experience with FBA (Fulfilled by Amazon) operations is required.

Skills & Knowledge

Proficiency in Amazon Seller Central, Walmart Seller Center, and eBay Seller Hub.

Strong understanding of account health metrics (ODR, LSR, ASIN suppression).

Experience handling A-to-Z Claims, SAFE-T Claims, and payment disputes.

Familiarity with inventory management and FBA logistics.

Competence in MS Excel / Google Sheets for reporting and analysis.

Strong written English communication skills for customer service.

Highly organised with the ability to manage multiple priorities.

Nice to Have

Experience with listing tools (Helium 10, Jungle Scout, or similar).

Knowledge of basic SEO and keyword optimisation for product listings.

Familiarity with Shopify or other ecommerce platforms.

Experience using project management tools (Asana, Trello, ClickUp).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

ecommerce customer service jobs in mumbai maharashtra

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