ts human resources specialist Jobs – 125 Open Jobs Today

Process Associate- Customer Care
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
1h
Process Developer-Order Management
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
Strategic Workforce Planning Expert
Sanofi —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- AI
- Communication skills
FSD Azure - Assistant Manager
Deloitte —Hyderabad, Telangana
- Azure
- Software troubleshooting
- SQL
10d
Customer Support Services Specialist
TriNet —Hyderabad, Telangana
- Weekend availability
- Salesforce
- English
- Microsoft Office
- Health insurance
HR Executive- Talent Acquisition
EbixCash Global Services —Hyderabad, Telangana
- Bachelor's degree
- Recruiting
- Communication skills
Service Delivery Manager - HRO - Recruitment Operations 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
8d
Technical Consultant (Oracle Cloud HCM)
iteria.us —Hyderabad, Telangana
- Microsoft Access
- Oracle
- Computer Science
- Paid time off
Digital Enablement Specialist
ResMed —Hyderabad, Telangana
- Full-time
- Human resources
- Agile
Senior Specialist - Quality Engineering
LTM —Hyderabad, Telangana
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Senior AI Strategist
Google —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Product management
Senior AI ML Engineer
Optum —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Doctoral degree
- Health insurance
Senior Product & Conversational Designer
Teradata —Hyderabad, Telangana
- Full-time
- APIs
- AI
Assistant Manager - SAP SD - Hyderabad
Deloitte —Hyderabad, Telangana
- Sales
- Bachelor's degree
- Leadership
2d
Talent Acquisition Specialist
EBG Group —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Human resources
- Business Administration
Quick apply
HR – Talent Acquisition Specialist
Proinf —Hyderabad, Telangana
- English
- Project management
- Bachelor's degree
HR Recruiter
Chaizup Beverage llp —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- Recruiting
- Business Administration
Quick apply
ServiceNow CMDB - Senior Analyst - Hyderabad
Deloitte —Hyderabad, Telangana
- Azure
- AWS
- Bachelor's degree
4d
.Net & SharePoint Developer - Senior Analyst - Hyderabad
Deloitte —Hyderabad, Telangana
- Azure
- Windows
- SQL
9d
Proactive Monitoring Engineer
Salesforce —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Salesforce
- SQL

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Process Associate- Customer Care

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time
1 hour ago

Qualifications

ISTQB Certification
English
Quality assurance
Bachelor's degree
Data management
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: - Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. - Provide accurate and timely information to customers regarding products, services, or policies. - Resolve customer complaints efficiently and escalate issues when necessary. - Process Adherence: Follow standard operating procedures (SO Ps) and company guidelines to ensure consistent service delivery. - Maintain documentation and update customer records accurately in the CRM or relevant databases. - Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. - Coordinate with other departments like technical support, billing, or logistics for issue resolution. - Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. - Participate in training sessions and continuously improve knowledge of products and processes. - Data Management: Accurately enter and maintain customer data. - Prepare reports on customer feedback, issues, and service efficiency. - Customer Retention: Identify opportunities to upsell or cross-sell products or services. - Foster positive relationships with customers to enhance customer loyalty. - Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. - Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

human resources specialist jobs in ts

Process Associate- Customer Care

Process Developer-Order Management

Strategic Workforce Planning Expert

FSD Azure - Assistant Manager

Customer Support Services Specialist

HR Executive- Talent Acquisition

Service Delivery Manager - HRO - Recruitment Operations 4D

Technical Consultant (Oracle Cloud HCM)

Digital Enablement Specialist

Senior Specialist - Quality Engineering

Senior AI Strategist

Senior AI ML Engineer

Senior Product & Conversational Designer

Assistant Manager - SAP SD - Hyderabad

Talent Acquisition Specialist

HR – Talent Acquisition Specialist

HR Recruiter

ServiceNow CMDB - Senior Analyst - Hyderabad

.Net & SharePoint Developer - Senior Analyst - Hyderabad

Proactive Monitoring Engineer

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