gurugram haryana (customer service associate) Jobs – 116 Open Jobs Today

Associate- Customer Service
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Customer Support Associate
Nidhi's Grandmaa Secret —Gurugram, Haryana
- ₹17,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
Customer Success Associate
Elevate Hire Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
- Cell phone reimbursement
Quick apply
Associate/Senior Associate, Private Client Services - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- Research
- Microsoft Office
Sr. Associate - Customer Care - Non - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
23h
Customer Support Specialist - SaaS product or application
Acads360 India Private Limited —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Analysis skills
Quick apply
Customer Success Associate – Italian (C1)
THE Career Artist —Gurugram, Haryana
- Up to ₹11,50,000 a year
- Full-time
- English
- Bachelor's degree
- Communication skills
- Commuter assistance
Quick apply
Associate (MCX - Media Optimization) - Customer CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- SQL
- Communication skills
- Python
Quick apply
Customer Service & Technical Support
Giritra Technology —West District, Delhi
Customer Service Representative
Sunshine Manpower Solution And Services —Gurugram, Haryana
- ₹3,00,000 - ₹4,00,000 a year
- Sales
- Customer service
- B.Sc
Senior Associate (Pricing B2B) (Tech)- Customer CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
1d
Customer Service Representative
Four Pixels Healthcare Pvt Ltd —Patel Nagar, Delhi, Delhi
- ₹12,006.26 - ₹20,900.17 a month
- Full-time
- Microsoft Excel
- English
- Computer skills
- Health insurance
Quick apply
8d
Customer Support Representative
Buildout Retail Pvt Ltd —Kirti Nagar, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
7d
Customer Support Representative
geeluxe travels pvt ltd —Uttam Nagar, Delhi, Delhi
- ₹11,266.80 - ₹18,709.03 a month
- Full-time
- English
- In-person
- Flexible schedule
Quick apply
2d
Customer Service Representative
Manam Chocolate —Vasant Kunj, Delhi, Delhi
- From ₹24,000 a month
- Weekend availability
- CRM software
- Inventory management
- Customer service
- Health insurance
- Flexible schedule
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
21h
Customer Relationship Associate
FBL Automotive Private Limited —Kirti Nagar, Delhi, Delhi
- ₹10,000 - ₹15,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Customer Support Associate (CSA)
Webpulse Solution Pvt Ltd —Kirti Nagar, Delhi, Delhi
- ₹15,000 - ₹26,000 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
12d
Customer Service Assistant
Agrawal Assignments —Nehru Place, Delhi, Delhi
- ₹10,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
14d
Call Centre Agent
Transformers automotive —Subhash Nagar, Delhi, Delhi
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Finance
- Computer skills
- Health insurance
- Cell phone reimbursement
Quick apply
9d

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Associate- Customer Service

Alight -
Gurugram, Haryana

Apply Now

Job details

Benefits

Paid sick time

Qualifications

Customer service
B.Com
Analysis skills
Bachelor's degree
Computer skills
Typing
Communication skills

Full job description

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

(THE ROLE)

Associate- Customer Service (T2)

The Associate- Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements’ and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.

(RESPONSIBILITIES)

100% of production time to be spent logged in on calls
Answer calls with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLA’s & targets
Adheres to Customer Service Attendance & Accountability policies
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Ensuring proper documentation and follow-ups and follow SOP’s
Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
Work with leads to ensure delivery in accordance with standard operating procedures

(REQUIREMENTS)

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
Work Experience of 2 - 5 years for International Customer Service “Voice”
Prior Customer Service experience would be preferred
Excellent verbal and written communication skills with least grammatical errors
Basic computer operating skills required (MS- Office Applications)
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Ability to work evening/night shifts
Good analytical skills & attention to detail.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Apply Now

Refine Your Search

(customer service associate) jobs in gurugram haryana

Associate- Customer Service

Customer Support Associate

Customer Success Associate

Associate/Senior Associate, Private Client Services - Global Capability Center

Sr. Associate - Customer Care - Non - Voice 5B

Customer Support Specialist - SaaS product or application

Customer Success Associate – Italian (C1)

Associate (MCX - Media Optimization) - Customer CoE

Customer Service & Technical Support

Customer Service Representative

Senior Associate (Pricing B2B) (Tech)- Customer CoE

Customer Service Representative

Customer Support Representative

Customer Support Representative

Customer Service Representative

Specialist - Customer Care - Voice 4A

Customer Relationship Associate

Customer Support Associate (CSA)

Customer Service Assistant

Call Centre Agent

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